Customer Service Administrative Assistant

Juvelle Has *********@*****.*** +63-995-***-**** / +63-927-***-**** Manila City 1004 Philippines Curriculum Vitae

Juvelle I. Has

Freelance

Customer Service Representative

Admin Assistant

Checker/Sales Clerk

Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Mobile: +639********* / +639*********

WhatsApp: +639*********

Skype: live:.cid.907db4fdb748b52f

Email: *********@*****.***

\Facebook: https://www.facebook.com/vellhas

LinkedIn: https://www.linkedin.com/in/vell-has-3a2390254 October 2022 - July 2023

Freelance Remote LiveXchange

Contract Agent (CAA/AAA Roadside Assistance Support)

• LiveXchange Technologies, Inc. was established in the year 2002, pioneered the gig-based, remote-enabled workforce for CX excellence more than 20 years ago and remains at the forefront of CX innovation with multiple tools, including the GigCX Marketplace (https://www.gigcxmarketplace.com/).

• I am a Contract Agent providing service to Xperigo which is a premium end-to-end customer experience management service including roadside assistance, contact centre services, telematics, and e-call services to over 43 brands in North America.

• I am setting up the required service through the CAA/AAA client network, through which I must communicate with CAA and AAA dispatch centers across North America and oversee their solutions, so as to deliver excellent customer service for inquiries from Xperigo's client base about the program and related inquiries, which demonstrated my ability to multitask in a fast-paced environment. In order to follow all program requirements given by the client.

June 2022 - December 2022

Advisor 1 Tier Meta Interfaces

• F4 GPS (interfaces): Provide support to the internal team.

• Researched and identified solutions to technical problems.

• Helped streamline repair processes and update procedures for support action consistency.

• Broke down and evaluated user problems using test scripts, personal expertise, and probing questions. April 2021 - June 2021

Technical Support Representative SMART Telecom

• Responded to customer requests for products, services, and company information.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Updated account information to maintain customer records January 2021 - April 2021

Technical Support Representative PLDT

• Translated complex technical issues into digestible language for non-technical users.

• Assisted customers in identifying issues and explaining solutions to restore service and functionality.

• Used ticketing systems to manage and process support actions and requests.

• Collaborated with supervisors to escalate and address customer inquiries or technical issues. Juvelle Has *********@*****.*** +63-995-***-**** / +63-927-***-**** Manila City 1004 Philippines October 2020 - November 2020

Customer Service Representative SunTrust now Truist Bank

• Responded to customer requests for products, services, and company information.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

September 2018 - September 2020

Administrative Assistant / Collection Verifier

July 2016 - May 2018

Administrative Assistant / Claim, Assistant / Receptionist

• Assists Property Management (PM) team in all aspects of a property’s occupancy and maintenance.

• Coordinate with PM team and third party suppliers to address facility needs, including: trash removal, maintenance, security and other services.

• Processes rental applications and conduct credit checks.

• Ensure communications are all responded to within agreed timeframe.

• Daily coordination of completed tasks with the property manager, attendance at weekly team meetings.

• Collect monthly fees and maintains records of payments and rental activity.

• Follow up on tenants with arrears.

• Produce and issue notices of breach.

• Identify tenants nearing end of lease, produce and issue lease renewals. October 2014 - March 2015

Checker/Sales Clerk SM Mart-Inc

• Processed both cash and card purchase and returns.

• Checked loads to identify contents and unauthorized or highly regulated mater. EDUCATION

Bachelor of Science in Computer Science School Year 2010-2011 TRAININGS YEAR

Xperigo Product Knowledge and Customer Service 2022 CMRs Salesforce/Five9 Trainings 2022

Google Map Navigation 2022

Facebook Ads Manager I Meta Business 2022

Concentrix Email Writing 101 2022

Concentrix Product Knowledge and Customer Service 2022 SMART Product Knowledge and Customer Service 2021

PLDT Product Knowledge and Customer Service 2021

TP Product Knowledge and Customer Service 2020

EMG Customer Service Representative / Basic Microsoft 2020 SmartPark Work Ethics (Administrative) 2018

SM Service Knowledge 2014

Juvelle Has *********@*****.*** +63-995-***-**** / +63-927-***-**** Manila City 1004 Philippines REFERENCES:

Name: Jonathan C. David

Company: Ayala Property Management Corporation

Position: MCBD Associate Director

Phone Number/Email: 091*-*******

Name: Loreil Delgado

Company: Teleperformance Supervisor

Position: Supervisor

Phone Number/Email: ************@*****.***

Name: Kaye Daigan

Company: Teleperformance

Position: Team Lead

Phone Number/Email: 096*-*******

Name: Wency Tullao

Company: Concentrix

Position: Business Product Support Analyst

Phone Number: 093*-*******

Name: Ludwig Van Felix Sumampong

Company: Concentrix

Position: Business Product Support Analyst

Phone Number: 091*-******

Name: Jocelyn Cardema

Company: LiveXchange (GigCXMarketplace)

Position: Contractor Agent

Phone Number: 091*-******

Contact this candidate