Customer Service Administrative Assistant

Highlights

●Excellent written and oral communication skills, problem resolution abilities, and operates with a high level of confidentiality.

●Self-starter and quick learner.

●Versatile skill set with experience in customer service, clerical duties, handling payments and keyboarding.

●Persistent and driven; acquired BS Degree while working a full-time job.

●Technical Competencies: Microsoft Office (Word, Excel, PowerPoint), advanced Internet research, Fax, Email, Spreadsheets, and Calendars

Professional Experience

SHOPRITE – BURLINGTON, NJ 08/2018 – 06/2020

CASHIER

Handle cash, credit or check transactions with customers

Scan goods and collect payments

Issue change, receipts, refunds, or tickets, Bag items carefully

Maintain clean and tidy checkout areas

Answer customers' questions and get a manager if answer doesn't solve the issue

Pleasantly deal with customers to ensure satisfaction

Burlington County Board of Social Services - Westampton, NJ

HUMAN SERVICES SPECIALIST 2

03/2017- Present

-Reviews information on forms, applications, and other financial assistance documents for completeness and accuracy during the eligibility process.

-Completes the necessary forms for applicants program eligibility and acceptance

-Assists in the analysis of information for the purpose of determining eligibility for program services

-Maintain records and files, Receives applications documents, forms and fees; screens, sorts and assembles this information for further processing.

-Identifies possible financial resources for applicants when appropriate; provides applicants with information to seek benefits from other agencies such as the Social Security Administration, Veterans Administration, and State Employment Service.

-Consults with the supervisor to discuss issues relating to a client's eligibility.

-Operates various types of office and mail processing machines such as a keyboard equipment, calculators, computer printers, sorter, photocopier, fax machine, stamping machine labeling machine, etc.; perform simple maintenance takes such as adding toner, paper or changing ribbons.

Programs I work in daily and familiarity with: FAMIS, CHILD SUPPORT, SOLM/MES, DOVE, GAAS, ONETRAC, and UAP-WORK FIRST NJ.

AMAZON.COM – Florence, NJ

Process Assistant/Former Operations Administrative Assistant (HR) 07/2014- 03/2017

-Make points corrections for staffing agency as directed by Amazon Human Resources; Collect/organize time off request forms for Amazonians from managers and associates. Get approvals from managers for vacation requests as required.

-Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers

-Fully understanding workflow and daily production goals

-Referring all job injuries immediately to area manager

VIRTUA HEALTH AND REHABILITATION CENTER – Mount Holly, NJ

Food Service Worker 11/2012 – 07/2014

-Prepared and assisted in the preparation of a variety of foods in accordance with departmental work production standard.

-Set-up serving lines and served meals components.

-Cleaned and sanitized in accordance to approved housekeeping and safety practice for the following, pots and pans, utensils, counters and prep tables, dish room, arrange tables and chairs in lunchroom and floors.

BED BATH AND BEYOND – Hamilton, NJ

Customer Service/Cashier 10/2009 – 11/2012

-Operated cash register by promptly and accurately assisting customers with their purchases.

-Balanced out register at end of shift.

-Became familiar with co-op policies in order to properly assist customers with concerns, complaints and upcoming/current sales.

-Scheduled meetings and appointments.

-Alerted management of potential shoplifters, disorderly customers and other emergencies.

CHICKIE’S AND PETE’S RESTAURANT – Bordentown, NJ

Waitress 07/2007 – 01/2014

-Greeted guests in a professional manner; provided education about the food and beverage menus. Informed guests of daily specials.

-Checked food and beverages for quality and presentation before serving the guest.

-Received and processed payment transactions.

-Acted as a liaison between the kitchen and dining area by relaying orders and special requests.

Education

STRAYER UNIVERSITY – Willingboro, NJ

Associates Degree – Criminal Justice Administration, Completed

Pursuing BS Degree – Criminal Justice Administration, Anticipated Graduation TBD

BURLINGTON COUNTY INSTITUTE OF TECHNOLOGY – Westampton, NJ

High School Diploma, June 2006

Contact this candidate