William Battiste

336-***-****

adywht@r.postjobfree.com adywht@r.postjobfree.com

SUMMARY

Self-starter who utilizes creativity to provide and execute solutions that creates customer satisfaction. A dependable, hard worker who strives to exceed employer and customer expectations.

KEY STRENGTHS

Customer Service Specialist /CSR II

Receive a list of prospectus customers and make calls to each customer

Answer inbound calls for providing service and product information

Make sales calls for soliciting business from new customers; Maintain call logs

Excellent communication and interpersonal skills with a keenness to detail

Cross-selling the products and services to the clients

Ability to take 150 + incoming and outgoing calls per day

Numerous awards for excellence in customer service field

One year collections experience

Able to calm the angriest customer

Over eleven years of exceptional customer service experience

Front Desk Office Assistant

• Perform audits accurate record keeping and money count

Answer phones, set appointments

Organize files and file them

Sort and distribute incoming mail to appropriate departments

Monitor office equipment such as computers, phone system, and photocopy machine

Order, receive, store, and distribute office supplies

Greet customers

WORK EXPERIENCE

City Of Greensboro

Transportation

January 2022 August 2023

● Parking Deck Attendant

● Cleaning The Parking Deck

● Complete Daily Audits

● Assisting All Customers

● Running The Register

Deluxe Corporation

Sales Associate

March 2019-November 2020

● Answering Sales Calls

● Placing Sales Orders

● Reviewing Customer Accounts

● Modifying Account Information

Transitional Recovery Service

Security Officer

June 2018 – November 2018

● Securing Perimeter

● Constant Room Checks

● Random Search of Clients

R.S.V.P. Communications: Greensboro NC

CSR II

September 2017-April 2018

● Placing Sales Orders

● Reviewing Account Information

● Account Audits

● Received Inbound and Outbound Calls

Super 8 Motel: Greensboro NC

Front Desk

November 2016-January 2018

● Check In Customers

● Perform Nightly Audits

● Review Activity Log

● Front Desk Associate

Daily Living Source:, LLC

Greensboro, NC

Security Guard

July 2016-December 2017

● Securing Perimeter

● Performing Random Searches

● Perform Random Searches

Anomaly Squared: Greensboro, NC –

CSR II

May 2015 April 2016

● Taking Inbound And Outbound Calls

EDUCATION5

Page High School Greensboro, NC

Diploma

Guildford Technical Community College Greensboro, NC

Human Services – Anticipated date of graduation January 2017

CERTIFICATES

Goodwill Industries of Central NC, Inc. 2014 Greensboro, NC

Journey to Success

Effective Communication

Keys to Branding Yourself

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