Customer Service Front Desk
Resume:
William Battiste
************@*****.*** ***********@*****.***
SUMMARY
Self-starter who utilizes creativity to provide and execute solutions that creates customer satisfaction. A dependable, hard worker who strives to exceed employer and customer expectations.
KEY STRENGTHS
Customer Service Specialist /CSR II
Receive a list of prospectus customers and make calls to each customer
Answer inbound calls for providing service and product information
Make sales calls for soliciting business from new customers; Maintain call logs
Excellent communication and interpersonal skills with a keenness to detail
Cross-selling the products and services to the clients
Ability to take 150 + incoming and outgoing calls per day
Numerous awards for excellence in customer service field
One year collections experience
Able to calm the angriest customer
Over eleven years of exceptional customer service experience
Front Desk Office Assistant
• Perform audits accurate record keeping and money count
Answer phones, set appointments
Organize files and file them
Sort and distribute incoming mail to appropriate departments
Monitor office equipment such as computers, phone system, and photocopy machine
Order, receive, store, and distribute office supplies
Greet customers
WORK EXPERIENCE
City Of Greensboro
Transportation
January 2022 August 2023
● Parking Deck Attendant
● Cleaning The Parking Deck
● Complete Daily Audits
● Assisting All Customers
● Running The Register
Deluxe Corporation
Sales Associate
March 2019-November 2020
● Answering Sales Calls
● Placing Sales Orders
● Reviewing Customer Accounts
● Modifying Account Information
Transitional Recovery Service
Security Officer
June 2018 – November 2018
● Securing Perimeter
● Constant Room Checks
● Random Search of Clients
R.S.V.P. Communications: Greensboro NC
CSR II
September 2017-April 2018
● Placing Sales Orders
● Reviewing Account Information
● Account Audits
● Received Inbound and Outbound Calls
Super 8 Motel: Greensboro NC
Front Desk
November 2016-January 2018
● Check In Customers
● Perform Nightly Audits
● Review Activity Log
● Front Desk Associate
Daily Living Source:, LLC
Greensboro, NC
Security Guard
July 2016-December 2017
● Securing Perimeter
● Performing Random Searches
● Perform Random Searches
Anomaly Squared: Greensboro, NC –
CSR II
May 2015 April 2016
● Taking Inbound And Outbound Calls
EDUCATION5
Page High School Greensboro, NC
Diploma
Guildford Technical Community College Greensboro, NC
Human Services – Anticipated date of graduation January 2017
CERTIFICATES
Goodwill Industries of Central NC, Inc. 2014 Greensboro, NC
Journey to Success
Effective Communication
Keys to Branding Yourself
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