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Administrative Assistant Customer Service

Location:
Abuja, Federal Capital Territory, Nigeria
Posted:
August 13, 2023

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Resume:

Laurette Okokpa

***-***-*******

adywhe@r.postjobfree.com • https://www.linkedin.com/in/laurette-okokpa-93ab7b100 Abuja, Nigeria

PROFESSIONAL SUMMARY

Resourceful and Result-driven individual with an academic background in History and International relations. Passionate about all areas of Global History, communications and journalism within the international space. Ability to work in a diverse international work environment and deliver accurate results. my objective is to utilize my skills and knowledge to provide effective support to a dynamic organization. I am a detail-oriented individual with excellent communication and organizational skills, proficient in managing multiple tasks simultaneously, and adept at problem-solving. I am highly motivated and passionate about delivering top-quality work, which will contribute to the success of the organization. WORK EXPERIENCE

Administrative Assistant Jun 2018 - Jun 2023

Al-Kasim Global Ventures Limited • Abuja, Nigeria

• Managed and updated executive calendars, ensuring all meetings and appointments were scheduled and communicated effectively, resulting in a 20% increase in productivity.

• Coordinated and executed company events, including large-scale conferences and staff retreats, reducing expenses by negotiating with vendors and saving the organization over

$50,000 annually.

• Maintained accurate and organized files and records, implementing a new digital filing system that improved efficiency and reduced document retrieval time by 30%.

• Acted as a liaison between departments, collaborating with team members to complete projects and streamline communication, resulting in a 15% reduction in errors and delays. Direct Sales Executive Jun 2016 - May 2018

Sterling Bank Plc • Abuja

• Spearheaded a successful sales campaign that increased revenue by 25% within six months.

• Developed and maintained relationships with key clients, resulting in a 40% increase in repeat business.

• Conducted market analysis and identified new sales opportunities, resulting in a 15% growth in market share.

• Trained and mentored a team of five sales representatives, resulting in a 30% improvement in their sales performance.

EDUCATION

History and International Studies Jan 2011 - Aug 2015 University of Calabar • Calabar, Nigeria

SKILLS

• Organized

• Efficient

• Detail Oriented

• Reliable

• professional

• multitasker

PROFESSIONAL CREDENTIALS

• Professional Certificate in Human Resource Management VOLUNTEER WORK

Volunteer Jan 2019 - Jun 2023

Junior Chamber International • Abuja, Nigeria

• Inspire, Educate, and engage young Africans to accept and assume responsibility for the development of Africa through creating awareness, changing attitudes and inspiring action to build a better society.

• Show love and care to people in the rural areas of the federal capital territory majorly by providing meals and making donations to the less privileged.

• Coordinating, tracking and reporting on research activities in those areas.

• Arranging logistics for field research.

AWARDS AND HONOURS

Best staff of the year 2019



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