Customer Service Representative
Resume:
BOTHINA ESSAM
Enthusiastic Customer Service and Telesales Representive with in-depth Knowledge of sales, account management and training.Provide superior customer service and resolve all the issues quikly and with positive attitude.
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. Telesales Agent
Cairo Sales Store, Cairo, Egypt
Completing Targeted outbound telephone calls per day to an assigned base of new and existed customers to achieve the target. Used outstanding problem solving and communication skills to appease dissatisfied customers.
Successfully generated new business via telephone sales, achieving profit growth targets.
Achieved daily performance targets, aiding department progression towards sales goals.
2016 - 2017
Criminal Lawyer
Low Office, Alexandria, Egypt
Mediating case disputes, winning clints over settlement. Drafting and negotiated in compliance with court directions. Researching and prepared comprehensive advice on prospects. Strategically cross examined witnesses during testimony to build and reinforce legal argument surrounding case facts.
Prepared individuals from all walks of life for trail by discussing appropriate attire and behavior.
Conducted in depth research in order to write effective proposals, agreements and contracts.
Presented evidence persuasively and in light most favorable to clients to develop case before court.
2017 - 2019
Customer Service Representative
Du Telecom, Alexandria, Egypt / Dubai, UAE
Maintaining customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns. Processed inbound customer calls and emails, providing information on service or product upgrades, taking new orders and escalating cancelation.
Expertly handling phone and email enquiries, providing consistent customer service across multiple channels.
Handling customer complaints, providing appropriate solutions to guarantee positive outcome.
Investigating and resolving billing and service discrepancies, improving financial records' accuracy and reliability.
Informing customers on billing procedures, processing one-off payments and setting up repeat direct debits.
Answering customer telephone calls and emails promptly, improving on- hold wait times and enhancing customer satisfaction scores. 2019 - 2022
Customer Service Representative
Etisalat Telecom, Ajman, UAE
Maintaining customer happiness with forward-thinking strategies 2022 - 2023
PERSONAL
Name
Bothina Essam
Address
Dubai, UAE
Dubai Silicon Oasis
Phone number
adywgw@r.postjobfree.com
LANGUAGES
Arabic
English
WORK EXPERIENCE
focused on addressing needs and resolving concerns. Processed inbound customer calls and emails, providing information on service or product upgrades, taking new orders and escalating cancelation.
Expertly handling phone and email enquiries, providing consistent customer service across multiple channels.
Salering new products and accessories to customers, capturing significant increases in add-on sales.
Facilitating customer follow-up, maintaining clear, accurate records. Demonstrating new products to customers, explaining benefits and special features to creates interest and enhance sales. Achieved high sales percentages with consultative, value-focused customer service approach.
Producing monthly customer satisfaction reports, facilitating targeted process adaptation.
Assisting customers with product complaints, logging issues for investigation and providing replacements items.
Bachelor of Laws
Sadat University, Alexandria, Egypt
2014 - 2017
outstanding customer service
adaptive team player
problems solver
working under pressure
multi tasker
Microsoft office and excel.
customer sales support
working on CRM / CIM
staff education and training
complaints handling and
resolutions
EDUCATION AND QUALIFICATIONS
SKILLS
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