Melva Johnson

Customer Advocate

Tulsa, Oklahoma, United States

+1-918-***-****

adywgs@r.postjobfree.com

EDUCATION

-Current

Associate of Applied Science in Applied Science

Healthcare Administration Wright Career College

Tulsa, Oklahoma, United States

Associate of Applied Science in Applied Science

Healthcare Administration Wright Career College - Tulsa, OK

• Applied Science

-Current

Diploma

Medical Secretary Career Point Business Institute

Tulsa, Oklahoma, United States

Diploma

Medical Secretary Career Point Business Institute - Tulsa, OK

-Current

High School Diploma

Basics Okmulgee High School

Okmulgee, Oklahoma, United States

High School Diploma

Basics Okmulgee High School - Okmulgee, OK

SKILLS

CSR Customer Service Dispatch Technical Support Outbound Calls Medicaid Clerk Accounting Adjustments Correspondence Data Entry Filing Front Desk Office Assistant Receptionist Secretary A/P A/R Billing Invoices Customer Service Oriented Greeting Office Supplies Medicare Cashier Retail Sales Healthcare Contracts Problem Solving Operations Confident Presentation Skills Data Integrity Cold Calling Medical/Dental Secretary Medical Secretary Inventory Maintenance Excel

LANGUAGES

English - Intermediate

WORK EXPERIENCE

November 2022-Current

Tax Preparer

Jackson Hewitt Tax Service Inc.

Tulsa, Oklahoma, United States

January 2022-October 2022

Intake Specialist

Riggs Abney Lawfirm

Tulsa, Oklahoma, United States

August 2020-April 2021

Customer Advocate

W3r Consultants

United States

Data entry. Web Demographic updates for physicians. August 2019-February 2020

Inbound CSR

Aerotek Benefitfocus

United States

for State Health Plan members. Enrolled/disenrolled members. Provided info on Plans/offers. Updated acct info. Entered Medicaid/Medicare info.

September 2017-May 2018

Cashier/CSR

Neighborhood Wal-Mart

Tulsa, Oklahoma, United States

June 2011-February 2013

Technical Support

Alorica

Tulsa, Oklahoma, United States

Inbound calls, dispatch, problem solving, credits & adjustments, A/P, maintained professional correspondence with outside vendors who called for inquires questions, set appointments or had concerns regarding product and or customer.

October 2008-April 2011

Accounting Clerk Central State Community Services

Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Planned meetings and prepared conference rooms. June 2010-October 2010

Office Assistant Sheridan Loan Company

Tulsa

United States

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Made copies, sent faxes and handled all incoming and outgoing correspondence. Properly routed agreements, contracts and invoices through the signature process. Outbound calls. A/R. April 2006-March 2007

Office Assistant OMNI Medical Group

posted open positions on company and social media websites. Organized files, developed MS spreadsheets, faxed reports and scanned documents. Created weekly, monthly reports & presentations. Managed day-to-day calendar for the company's senior director. Received and distributed faxes and mail in a timely manner. Maintained and reserved the executive conference room calendar. Cooperated with Medicare/ Medicaid & other private insurance providers to resolve billing issues. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Assisted properly with front desk when needed. Properly maintained inventory of drugs/ office supplies. WORK AUTHORIZATION

I am authorized to work in the following countries:

• United States

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