Front Desk Customer Service
Resume:
Melva Johnson
Customer Advocate
Tulsa, Oklahoma, United States
************@*****.***
EDUCATION
-Current
Associate of Applied Science in Applied Science
Healthcare Administration Wright Career College
Tulsa, Oklahoma, United States
Associate of Applied Science in Applied Science
Healthcare Administration Wright Career College - Tulsa, OK
• Applied Science
-Current
Diploma
Medical Secretary Career Point Business Institute
Tulsa, Oklahoma, United States
Diploma
Medical Secretary Career Point Business Institute - Tulsa, OK
-Current
High School Diploma
Basics Okmulgee High School
Okmulgee, Oklahoma, United States
High School Diploma
Basics Okmulgee High School - Okmulgee, OK
SKILLS
CSR Customer Service Dispatch Technical Support Outbound Calls Medicaid Clerk Accounting Adjustments Correspondence Data Entry Filing Front Desk Office Assistant Receptionist Secretary A/P A/R Billing Invoices Customer Service Oriented Greeting Office Supplies Medicare Cashier Retail Sales Healthcare Contracts Problem Solving Operations Confident Presentation Skills Data Integrity Cold Calling Medical/Dental Secretary Medical Secretary Inventory Maintenance Excel
LANGUAGES
English - Intermediate
WORK EXPERIENCE
November 2022-Current
Tax Preparer
Jackson Hewitt Tax Service Inc.
Tulsa, Oklahoma, United States
January 2022-October 2022
Intake Specialist
Riggs Abney Lawfirm
Tulsa, Oklahoma, United States
August 2020-April 2021
Customer Advocate
W3r Consultants
United States
Data entry. Web Demographic updates for physicians. August 2019-February 2020
Inbound CSR
Aerotek Benefitfocus
United States
for State Health Plan members. Enrolled/disenrolled members. Provided info on Plans/offers. Updated acct info. Entered Medicaid/Medicare info.
September 2017-May 2018
Cashier/CSR
Neighborhood Wal-Mart
Tulsa, Oklahoma, United States
June 2011-February 2013
Technical Support
Alorica
Tulsa, Oklahoma, United States
Inbound calls, dispatch, problem solving, credits & adjustments, A/P, maintained professional correspondence with outside vendors who called for inquires questions, set appointments or had concerns regarding product and or customer.
October 2008-April 2011
Accounting Clerk Central State Community Services
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Planned meetings and prepared conference rooms. June 2010-October 2010
Office Assistant Sheridan Loan Company
Tulsa
United States
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Made copies, sent faxes and handled all incoming and outgoing correspondence. Properly routed agreements, contracts and invoices through the signature process. Outbound calls. A/R. April 2006-March 2007
Office Assistant OMNI Medical Group
posted open positions on company and social media websites. Organized files, developed MS spreadsheets, faxed reports and scanned documents. Created weekly, monthly reports & presentations. Managed day-to-day calendar for the company's senior director. Received and distributed faxes and mail in a timely manner. Maintained and reserved the executive conference room calendar. Cooperated with Medicare/ Medicaid & other private insurance providers to resolve billing issues. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Assisted properly with front desk when needed. Properly maintained inventory of drugs/ office supplies. WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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