Roohi Fatima

Mobile: +91-707*******

E-Mail: adywe4@r.postjobfree.com

ROOHI FATIMA

OBJECTIVE To Seek a challenging career and be a part of a progressive organization that gives a scope to enhance my knowledge and to utilize my skills towards the growth of the organization. SKILLS & ABILITIES

● Team worker

● Solution oriented

● Quick learner

EXPERIENCE

HSBC (Everyday Banking Agent (RCC Contact Center)

29th November – 24th December.

Working on credit cards and explaining to new customers how they work .

● Transferring funds within account or internationally.

● Trained on Credit cards, internet banking and online banking

● Recalling transfers when breached SLA

● Assisting customers with Online banking and the errors customers get while accessing their online banking account.

● Securing customer’s account in case of fraud on account or credit card.

● Assisting with activating cards and reissuing new cards.

● Assisting with closing accounts over the phone.

Wipro DO&P, Hyderabad (Senior Associate in Health Care Process) 8th August 2019 to 28th November 2021

Roles and Responsibilities

● Researching different credit accounts to determine if refund should be processed.

● Responsible for the processing of refunds.

● Posting Payment received from different insurances and patient to correct accounts both manually and electronically

EDUCATION MBA (Finance) – R.G Kedia College.

Year of passing-2021.

B.Com (Computer’s) – Radhe Krishna Women’s College Year of passing - 2019

Intermediate - Visionary Junior College, Hyd.

Year of passing-2016

S.S.C- I.Z.M High School.

Year of passing- 2014

HOBBIES Listening to music.

Surfing internet.

Cooking

PERSONAL DETAILS Name : Roohi Fatima

Gender : Female

Nationality : Indian

Languages Known: Hindi, English

DECLARATION:

I solemnly declare that the entire above particular are true to the best of my knowledge and belief. If given a chance I can do justice the task I’ m assigned to. Place: Hyderabad

Page 2

Roohi Fatima

Page 3

Contact this candidate