Social Media Customer Service

MUHAMMAD DIDAR UZZAMAN REZA

Mobile: +880****-******

E-mail: adywdz@r.postjobfree.com

Md. Eshan Biswas

Mobile: +880**********

E-mail: adywdz@r.postjobfree.com

Passport No: A00363329(Bangladeshi)

A00363329(Bangladeshi)

As a General Worker to enter in a well reputed organization in a suitable position having the intention to work with honesty, sincerity and to learn grow and eventually take greater responsibilities and to face the challenge of the time to gain experience and skill for a successful career.

Experience

1 Sep 2020 to Till Now

Executive Officer

Labaid Diagnostic Centre, l Brach

Bangladesh

Job Responsibilities:

Managing a team of representatives offering customer support.

Overseeing the customer service process.

Resolving customer complaints brought to your attention.

Creating policies and procedures.

Planning the training and standardization of service delivery.

Education

B.Sc in Civil (On Going)

prime university.

114/116 Mazar Road, Mirpur-1, Dhaka 1216, Bangladesh

Diploma in Environmental Engineering

Passing Year 2019

Jhenaidah Polytechnic Institute,Jhenaidah

Result : 2.89 (Out of 4)

Bangladesh

Secondary School Certificate Passing Year 2015

Jhenaidah Technical Training center,Jhenaidah

Result : 3.85 (Out of 5)

Bangladesh

Skill Highlights

Safety-oriented

Leadership

General Management

Problem Solving

Multi-tasker

Strong Communication

Adaptable

Languages

Bengali (Native)

English (Advanced)

Internship

09/2019 to 12/2019

Marketing Intern

Full Picture Company

Bangladesh

Job Responsibilities

Analyzed various social media platforms for trending content

Managed company social media accounts

Posted interested content on company Facebook page, increasing engagement by 25%

Projects

09/2019 to 12/2019

Marketing Intern

Full Picture Company

Bangladesh

Computer Proficiency

Office Application : MS Word, MS Excel, MS Power point.

Auto Cad : 2D, 3D, 3D Max, Photo Shop & Estimate . Graphic Design : Adobe Photoshop, Adobe Illustrator. Advance Networking : Software & Hardware.

ACHIEVEMENTS

Skilled at Team Work

Skilled at making requisition

Skilled in MS office work

Declaration

I hereby declare that the above-mentioned information correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.

Yours Faithfully,

Muhammad Didar Uzzaman Reza

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