Maggie Archer

Summerside, PEI Canada

647-***-**** adywbh@r.postjobfree.com

Key Accomplishments

• 18+ years’ experience in Quality Engineering

• Mechanical Engineering Technologist Diploma, Process Failure Mode Effect Analysis, AS9100:2016, ISO13485:2003 Internal Auditor, 6 Sigma Green Belt Certified

• Achieved a reduction of non-conforming parts by 83%. Implementation of a process to maintain cost Under $50,000

• Achieved a reduction for wait times by 80%, with implementing new process for non-conformances, increased TAT

• Developed and implemented best practices to decrease scrap rate, reducing failures internally and externally

• Decreased number of suppliers who provided parts with multiple failures by 70% within initial 6 months of employment, minimizing potential failures on production parts

• Computer Skills: MS Project, MS Word, Excel, PowerPoint, AutoCAD 2020, Visio, Outlook; Minitab, SAP Employment History

Customer Service Specialist May 2022 – Present

Furniture Gallery Inc. – Summerside, PE

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Maintain financial accounts by processing customer adjustments

• Recommend potential products or services to management by collecting customer information and analyzing customer needs

• Identify and assess customers' needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

• Assist with placement of orders, refunds, or exchanges

• Managed and communication credit notes for damaged or returned products

• Assist with inventory control

Lifehouse Transitional Housing and Emergency Shelter- Summerside, PE Nov 2021-May 2022

• Assisted with preparation and setting up houses for opening day (June 2022)

• Assist with procedures and documentation

• Research requires as per other facilities similar in nature

• Work with contractors to complete construction

• Assist maintenance personnel with on-site setup: assemble, paint, clean, organize as necessary Emergency Care Worker May 2021-Oct 2021

Canadian Red Cross – Summerside, PE

• Worked at the Provincial Vaccination Clinics

• COVID-19 screening questions as per provincial requirements

• Direct and communication patients regarding provincial requirements

• Coordinate Patients with RNs, LPNs, for vaccinations

• Assist site leaders/medical staff with setup and running the vaccination clinics

• Socialization and engagement of patients

• Documentation/registration of patients

• Organization and light cleaning of frequently touched surfaces

• Lead and train Volunteers and students

Continuous Improvement Project Manager Nov 2020-May 2021 Slemon Park Corporation – Slemon Park, PE

• Lead and facilitates corporate business improvement process

• Monitor projects on an ongoing basis, evaluation process and quality, managing issues, resolution and taking corrective actions as necessary

• Responsible for problem solving, risk mitigation, contingency planning, define timelines, deliverables, milestones

• Combine Technical and analytical aptitudes with problem solving strength to contribute to on-time

• Critical thinking in bringing successful resolution to complex and/or cross-functional completion

• Ensure the linkage to process improvement efforts meet with the objective goals

• Collaborate across functions to ensure consistency implementation of new and improvement processes Maggie Archer adywbh@r.postjobfree.com

• Mentoring, coaching, and training to support the use of Continuous Improvement Methodologies

• Building strong relationships with technicians through implementation – 5S lean, Kaizen

• Modify and audit work procedures

• Update blueprint drawings in AutoCAD to building modifications Quality Analyst II, MQA May 2014-Oct 2020

Honeywell – Slemon Park, PEI

• Performing AS9100 Audits (QSAT) internal Audits-Performing Product and Verification of Build Audits

• Manage Supplier Quality issues, evaluate corrective actions regarding supplier issues

• Maintain the Global Approve Supplier List for site. Add, Delete Approve vendors from approved Supplier list

• Monitor vendor performance: PPM, OTTR, site disruptions

• Maintain technical publications: CMM’s, SB’s, TR’s, etc.… ensuring site is current and up to date

• Manage Storefront warranty adjudications, review customer warranty regarding Fuel Controls Units (FCU)

• Resolve Customer related issues, customer certifications and survey completions

• Collaborated with technicians to resolve Andon’s/Quality related issues on shop floor

• Monitor/managed all non-conforming parts. Deploy quality messages to site

• Maintain schedule and drive review of Quality Management System (QMS) documentation

• Run Daily report in SAP, clearing open tasks that could hold up units from shipping

• Collaborated with engineering on First Pass Yield projects, to minimize impact to production

• Work and lead A3 projects to improve quality processes at the site. Develop new processes/procedures

• HSE committee member, present monthly trends to team and leadership

• HSE Well-Being Focal for site: advocate with ergonomic issues, compose weekly stretches to increase physical activity, facilitate monthly activities to increase moral, community engagement, environmental activities

• Green belt certified, 5S support, RCCA (eCats Administrator) backup PDP - Product Development Engineer 2012-2014

Skyjack - Guelph, Ontario

• Minimized the impact of quality related issues from suppliers at Skyjack Plants (Plant 1 and Plant 2) facilities

• Conduct Supplier Audits: Improve/advance Vendors for approved source list

• Worked with R&D in development phase of New Launch Programs to resolve Quality concerns on parts

• Analyze Product Development Programs (New Programs) PPAP Incoming Components: Various Commodities: fabricated parts, steel components, weldments, electrical, hydraulics, hardware, and engines

• Resolve ongoing issues: Root Cause Analysis quality issues at suppliers, evaluate quality risk in suppliers

• Communicate technical quality specifications and standards with suppliers

• Audit effectiveness of corrective actions made by suppliers regarding defects

• Collaborated with production and purchasing personnel to make technical component decisions

• Participate in the development of specifications for equipment, products, materials or substitute material.

• Advocated technical support to the Production and Engineering departments

• Participate in the design, development and inspection of technical projects and quality engineering work.

• Responsible to establish and conduct quality control programs. Implement Quality Checks at End of Line

• Conduct Safe Launches on assigned PDP (Product Development Process) programs

• Resolve quality manufacturing problems and recommend measures to improve productivity and product quality.

• Root cause analysis 8D and implementation of corrective action for process concerns

• Ensure timely resolution of supplier failure, corrective actions and preventive actions

• Collaborate with Quality Manager in establishing, implemention and maintaining the quality management system

• Responsible for continual improvement activities to enhance the quality system, such as 5S, Kaizen lean methods, etc.

• Interface with Engineering and Operations to ensure transfer to Production of new products are in accordance with approved data

• Responsible to direct the Quality Inspectors to ensure that products and processes comply with the relevant requirements of the QMS

• Conduct audits, including closing out audit findings, creating audits finding reports and determine proper corrective and preventive actions

• Mentor new hires developed training procedures

Quality Assurance Engineer, 2010-2012

Roto-form – Magna International, Rexdale, Ontario

• Root cause analysis 8D and implementation of corrective action for process concerns. Analyze failure, corrective and preventive action to respond to customer complaints. Ensure timely resolution of supplier failure and preventive actions

• Collaborated and redeployment of ISO 9001, TS 16949, QMS (Quality Management Systems)

• Developed training to build quality awareness

• Responsible for conducting and tracking Layered Process Audits, (LPA) creating monthly report

• Assist Quality manager in establishing, implementing and maintaining the quality management system. Maggie Archer adywbh@r.postjobfree.com

• Responsible for continual improvement activities to enhance the quality system, such as 5S, Kaizen lean methods

• Conduct audits, creating audits finding reports and promote and regulate corrective and preventive actions

• Interface with Engineering and Operations to ensure transfer to Production of new products are in accordance with approved data

• Collaborated with the Quality Inspectors to ensure that products and processes comply with the relevant requirements of the QMS

• Create and maintain company quality documentation: quality manuals, quality procedures, track all documentation control, change management

Quality Control Engineer, 2009-2010

Ian Martin-Contract: CAMI Automotive, Ingersoll, Ontario

• Investigate and problem solve issues using multiple level to resolve systemic issues

• Communicate any changes that have been approved to the appropriate groups - TWO, EWO, PTR, ETR

• Represent assembly on interdepartmental teams to assess the impact of proposed changes and set up systems and stations to ensure smooth transition

• Train hourly and salary employees on assembly systems to ensure proper documentation procedures and processes implemented correctly, Create, maintain and review QSI documentation

• Responsible for weekly audits of quality, ensuring completion and compliance. Participate in internal and external audits

• Complete assembly and plant quality PDCA’s (Plan, Do, Check, Act)

• Monitor systems to ensure adherences to procedures and technical requirements

• Perform daily quality checks to ensure standards are being met (D.G Bead position and shape, fluid fill levels) Quality Engineer 2008-2009

ATS- Automation Tooling Systems, Cambridge, Ontario Supplier Quality Engineer 2004-2008

Cooper Standard Automotive, Georgetown, Ontario

Senior Quality Engineer

Cooper Standard Automotive, Aguascalientes, Mexico Senior Systems Engineer, Seconded to Customer sites 2002-2004 PDC- Product Development, Whitby, Ontario

Supplier Quality Engineer, General Motors Canada Head Quarters, Oshawa, Ontario Material Controller, GM Parma Stamping Plant MFD, Parma, Ohio Resident Supplier Quality Engineer, GM Mansfield Stamping Plant MFD, Mansfield, Ohio Product Engineer – Release Engineer 2000-2002

SaarGummi Americas, Ann Arbor, MI

Education and Professional Development

University of Prince Edward Island – Bachelor of Arts Major in Sociology (Part Time) Present Nonviolent Crisis Intervention – CPI, Charlottetown, Prince Edward Island 2021 CAMP – RCCA Cause Chain – Honeywell, Slemon Park, Prince Edward Island 2016 AS9100:2016 Internal Auditor Certified – ISO Atlantic, Slemon Park, Prince Edward Island 2016 6 Sigma Green Belt Certified – Honeywell, Slemon Park, Prince Edward Island 2014 8D Problem Solving - Linamar Corporation: The Centre, Guelph, Ontario 2013 Control Plans – Linamar Corporation: The Centre, Guelph, Ontario 2013 AWPT – Aerial Work Platform Training, Booms and Scissors, Skyjack Inc, Guelph, Ontario 2012 ISO 13485:2003 Internal Auditor, BSI Learning, Cambridge, Ontario 2009 WHMIS Training Safety Course, ATS- Automation Tooling Systems, Cambridge, Ontario 2009 Process Failure Mode Effect Analysis, the Luminous Group, LLC, Georgetown, Ontario 2006 Production Part Approval Process (PPAP), APQP Workshop, APQP Status Reporting Process 2001 Fairlane Training and Development Center, Dearborn, MI Mechanical Engineering Technologist Diploma, Durham College, Oshawa, Ontario 1999 Interior Design (Interior Architecture) Diploma, Fanshawe College, London, Ontario 1994 References Available upon Request

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