MAKAYLA LAWSON

Chattanooga, TN ***** 423-***-**** adyw8b@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated and self-motivated Customer Service Professional and Administrative Specialist with 5+ years of experience providing key leadership and direction in client support, data management, and human resources. Proven record of collaborating with internal and external departments to streamline operations and ensure high levels of client satisfaction. Demonstrates strong analytical and problem-solving skills, making competent decisions based on historical data and forecasting. Capable of meeting deadlines and prioritizing assignments to best support organizational goals and objectives. Able to work remotely from a home office environment. Technical Proficiencies: Microsoft Office Suite Windows CRM Software Internet Applications Proprietary Company Software CORE COMPETENCIES

Planning & Organization Adaptable & Flexible Relationship Management Team Leadership Task Management Collaboration Process Improvement Resourceful Interpersonal Communication Problem Solving Detail Oriented Critical Thinking PROFESSIONAL HISTORY

HR Coordinator Yanfeng November 2020 - Present

· Lead the Human Resources practices and objectives that provided an employee-focused, high-performance workplace that stressed empowerment, excellence, and productivity

· Review and confirmed that all final paid hours corresponded with timesheets, verifying attendance and validating reports

· Assist management staff in annual year-end processes and data audits

· Serve as the main point of contact to address and resolved general payroll-related inquires

· Support human resources staff with new hire orientations, employee status changes, and monthly departmental meetings

· Assist with new-hire on-boarding processes including background checks, benefit enrollment, and I-9 verification

· Facilitated year-end reviews and team strength presentations with human resources partners Banquet Captain The Westin March 2018 - Present

· Set and enforced performance and service standards to maintain a consistent, high-quality environment devoted to customer satisfaction

· Protected business, team members, and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements

· Supervised and mentored kitchen and serving staff according to established policies and procedures, providing positive feedback and hand-on training

· Oversaw timeliness and quality of food delivery at high-volume events

· Worked accurately and efficiently in a fast-paced, high-pressure environment

· Promoted a positive atmosphere, going above and beyond to ensure all customers received exceptional food and service

· Set up and broke down conference and banquet rooms quickly and efficiently, exceeding facility standards and specifications Customer Service Expert T-Mobile December 2016 - March 2018

· Consistently achieved and exceeded revenue quota through product and service promotion

· Suggested new procedures to persuade cancelling customers to stay with company, resulting in a decrease in cancellations

· Engaged customers in technology and benefits of current products, building trust by demonstrating exceptional product knowledge

· Evaluated account and service histories to identify trends, using data to mitigate future issues

· Collaborated with executive leadership in meetings and on calls to review store production, discuss market trends, and develop innovated sales ideas

· Leveraged marketing and sales data to identify customers, enhance product promotion, and customer relationship management EDUCATION

Business Cleveland State May 2012

High School Diploma Walker Valley High School May 2010

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