ZINEB ZILALIENE

Sales and Customer service Representative

*****, **********

+212********* - adyw7n@r.postjobfree.com

OBJECTIVE

As a Sales Representative, I respond to customer requests for Cyber Security and Tech- support products, providing detailed information and proposing solutions tailored to their specific needs. My technical expertise, business acumen and ability to build lasting relationships with customers are crucial to achieving my sales objectives. I'm looking forward to joining your company and sharing my know-how and passion with you. Please do not hesitate to contact me for an interview.

SKILLS

• Communication; continuous learning

and career development.

• Development and management of

customer communication tools.

• Team work.

• Excel, Word, PowerPoint.

• Active listening.

• Sales argumentation.

• Customer service.

• Customer adviser

WORK EXPERIENCE

10/2021 – Actuel Sales Representative

Anytech365 – Casablanca

• IoT Phone Sales Executive

• Actively prospect a base of potential customers by phone to promote and sell the company's IoT products.

• Identify specific customer needs and provide customized solutions to meet their requirements.

• Manage a portfolio of existing customers, ensuring regular follow-up and prompt responses to potential questions or problems.

• Regularly meet company sales targets, maintaining a high conversion rate.

• Work closely with the marketing team to support sales campaigns and achieve growth targets.

• Providing support to our customers with their inquiries and concerns

• Finding and providing solutions to customers based on their issues.

• Answering the customers questions and requests

01/2020 – 10/2021 Manager Assistant

Ai Groupe BIYADINA – Maroc

• Manage customer relations.

• Handle customer requests and needs.

Manage schedules.

• Collaborate with internal stakeholders, regarding the platform, prices, invoices, stock etc.

• Welcome guests to the office, manage mail.

• Handle communications on Marketplaces (Afrikrea; Alibaba.) with account managers.

• Develop and maintain a level of professionalism among staff. Manage customer accounts on Marketplaces and back-office data. 10/2014 – 09/2019 Purchasing Coordinator

Doha, Doha Bank

• Manage all incoming purchase orders.

• Prepare price request letters.

• Receive quotations by email or fax,follow-up and coordinate with stakeholders for requests.

• Prepare (purchase approval form) if necessary.

• Follow-up with requesting departments and users for proposals and quotes transmitted.

• Follow-up and coordinate with assigned buyer for status of all requisitions received.

• Coordinate with contracts department for processing of outstanding purchase approval.

• Prepare Manual Purchase Requisitions as required.

• Customer Service:

Handle customer calls.

• Help customers solve problems, give details of Doha Banque products.

• Resolve product or service problems clarifying the customer's complaint and determine the cause and try to resolve it following the Bank's policy. 09/2013 – 08/2013 Sales Agent in Training

Qatar leaders – Doha

• Coordinate with program developers to implement courses and ensure customer follow-up.

• Assist in the planning, design and implementation of a new online training and development system that follows individual development plans.

• Collaborate with the Training and Development Manager to ensure that training needs are identified, communicated and supported across the business.

• Ensure learning outcomes are delivered on time and within budget. Manage learning logistics, including schedules, equipment and venues. 04/2012 – 08/2013 Sales Agent

Digitek Ali Bin Ali Group – Qatar

• Negotiate contracts with customers in terms of company services.

• Develop and execute marketing proposals by defining offers.

• Build good relationships with potential and existing customers. Work with team to achieve performance targets.

• Coordinate with customers to determine their specific event needs.

• Work closely with the production team.

• Coordinate with other departments.

• Assist team on potential business.

• Discuss the various stages of the business process for events.

• Produce detailed proposal for events.

• Supervise event configuration.

06/2008 – 11/2010 Airline Check in Agent

Atlas Multi- service, Royal Air Maroc – Casablanca, Maroc

• Welcome, inform and direct customers according to their requests.

• Respond to customers' needs, whatever their mode of communication. Welcome and guide groups.

• Respect and ensure compliance with safety regulations. Promote airport services and products.

• Report information on terminal operational status. Pass on complaints.

• Distribute information to passengers.

• Provide specific reception services on request or during special events.

• Carry out all check-in operations for passengers and their baggage, and facilitate connecting formalities.

• Inform customers in the event of incidents, bad weather, delays or errors concerning baggage, in liaison with the various terminal departments. EDUCATION

/2005 – /2008 Bachelor : English Literature

University Hassan II - Casablanca, Maroc

/2004 – /2005 Hight School Diploma : Literature

College Charif EL Idrissi - Casablanca, Maroc

HOBBIES

• Cuisine du monde

• Musique

• Voyages: Qatar; USA; UAE; Maldives; Azerbaijan

LANGUAGES

Anglais

Bilingue

Français

Bilingue

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