ZAIN HAASBROEK

CURRICULUM VITAE

065-****-***

adyw78@r.postjobfree.com

Skype: zain.sesalos

Cape Town, Western Cape

CAREER OBJECTIVE

Results driven and analytical IT Technician equipped with 22 years experience in various departments/industries including; project management, office administration, office support, helpdesk, customer support and customer liaison experience in the logistics, manufacturing and IT industry. Competent professional that possess sound knowledge of website development, customer support, an ability to interact with people at all levels of the organization and from diverse backgrounds. Passionate individual with a proven record in leading, managing, developing and motivating teams to achieve their objectives, strong analytical skills with the ability to analyze complex data, draw meaningful conclusions and make business recommendations.

Highly structured and equipped with strong leadership abilities which has aided in being able to offer organisations tailor made solutions to work in complex and fast paced driven environments, formulating the vision and strategy. Meticulously apply time management and professional skills to meet and exceed the company’s expectations. Aim to add value and thrives for accuracy when performing duties. Ability to communicate effectively, possess a willing to learn mind-set and keen for an opportunity to contribute to the company’s success and increase productivity while growing on a professional level.

WORK EXPERIENCE

Insurance claims Assessment, Helpdesk Hardware, Software Support and Customer Liaison

Longlife Insurance & Empowerment Group, Durban

2020-2022

RESPONSIBILITIES

Reporting to the claim’s manager of long-life insurance, IT manager of Sesalos (PTY) Ltd and SAFS Training manager of empowerment group.

Directly managing the FSP clients list of 4.

Assisting and supporting the claims manager of long life insurance with claims assessment.

Assisting and supporting the IT manager of Sesalos (PYT) Ltd as liaison between the IT department of Sesalos Pty Ltd and long life insurance clients ensuring the overall success of all FSP client’s accounts/ relationships.

Assisting and support the SAFS software training manager of empowerment group as liaison between the SAFS software training department of empowerment group and FSP clients.

Achievement:

Assisted in FSP Clients understanding in the use of the SAFS software and hardware.

Being the contact and liaison between long life insurance, empowerment group, Sesalos (PTY) Ltd and the FSP clients ensuring customer satisfaction and relations.

Analyst, Customer Support and Customer Liaison

Sesalos (Pty) Ltd, Durban

2010-2022

RESPONSIBILITIES

Reporting to the managing director and 3 project managers. Directly managing a client’s list of 5.

Managing and coordinating all website updates through the content management systems (and other when a CMS does not exist) all social media platform updates and implementing online strategies.

Generating ideas, concepts and proposals for all web related campaigns and other when required.

Ensuring clients briefs and developed, made up and processed within the necessary time frames.

Assisting and supporting the managing director as required ensuring the overall success of all client accounts/ relationships.

Achievement:

Assisted in clients understanding of websites and internet marketing thus improving customer relations.

Planned Maintenance Administrator

South Africa Breweries Limited, Johannesburg

2010

RESPONSIBILITIES

Reporting to engineering asset care specialist.

Directly assisting a staff complement of 10 artisans in the mechanical and electrical department.

Participating in executing the unit’s strategy.

Participating in in executing unit’s business plan.

Executing team and own goals in SME area.

Participating in individual and team reviews and providing feedback.

Reviewing performance measures KPI’s.

Supporting all WC initiatives.

Capturing and analyzing data, including short interval control data sheet, process monitoring data (input and output), QC data, SAP downtime data.

Presenting to MDT Level 1, downtime information, intern actions and plans for corrective actions for plant and equipment under his jurisdiction.

Reviewing quality data and trends, planning and taking appropriate action.

Supporting identification and corrective actions to eliminate all forms of waste.

Reviewing and trending breakdown and repairs.

Identifying and action opportunities to improve plants reliability, availability and performance.

Monitoring the execution of schedules & work orders via graphs.

Capturing the completed repairs into SAP.

Participating in planning and executing annual plant and equipment audits.

Contributing to selecting new plant and equipment and plant modifications.

Ensuring compliance to modification control procedure (ARC).

Providing technical guidance/ inputs for projects identified.

Overseeing, reviewing and analyzing MTTR & MTBR to minimize downtime.

Participating in problem solving.

Identifying and initiating investigation into recurring problem, equipment failure and deviations.

Converting quick fix routines into maintenance schedules.

Complying with safety procedures.

Reporting and actioning incidents.

Identifying and initiating investigation into recurring problems, equipment failure and deviations.

Maintaining housekeeping standards in own work areas.

Promoting safety awareness.

Participating in the teams’ risk management process.

Initiating and managing own competence development.

Coaching team members.

Participating in the continuous improvement practices.

Participating team’s performance discussion on downtime, waste, quality performance and process improvement.

Identifying and processing area for improvement in ergonomics, process and safety.

Achievements:

Assisted in Artisan understanding of administration and clerical work in the maintenance department thus improving the integrity of data used in analysis gathering and improved the overall performance of all company assets in the plant.

Operations and Technical Administrator

Pronto Service, Durban

2007-2008

RESPONSIBILITIES

Reporting to the technical and risk manager, operations manager and IT Administrator.

Attending to all administration and clerical work, checking the daily register, processing leave’s applications and capturing the information.

Receiving and checking all incoming paperwork, e.g. personal information, invoices, fuel slips, vehicle taco graphs.

Capturing and verifying the data before sending it to the relevant department.

Analyzing all fuel and invoices for the company’s fleet of vehicles and trailers in Microsoft Excel.

Assisting the technical and risk manager by planning and alerting him of his meetings.

Attending to telephonic queries and clients when he is unavailable, assisting him with all his excess administrative paperwork including filing and data capture.

Assisting the operations manager by capturing all daily loads for the day from Microsoft Excel into the dating program.

Attending to telephonic queries.

Assisting the IT Administrator with day-to-day running and troubleshooting of the computers and network.

Achievements:

Assisted in setting up and was the custodian of the fleet planned maintenance program date time.

Maintenance Planner

Pailpac, Durban

03/2004-11/2007

RESPONSIBILITIES

Responsible for overseeing all administrative clerical work within the maintenance department, including the receipt and meticulous verification of incoming paperwork such as shift rosters, personnel information, invoices, and leave forms.

Acted as the custodian of the asset planned maintenance program "Remax," overseeing its setup, execution, and maintenance for all factory machinery, robots, auxiliary equipment, and moulds.

Effectively managed job cards generated by Remax for breakdowns and scheduled planned maintenance, ensuring timely attention by the Maintenance Department, while meticulously capturing and verifying all filled-in job cards.

Analyzed the performance of assets using data derived from job cards and provided comprehensive reports to the Technical Engineer, aiding in decision-making and optimization.

Successfully maintained and updated the factory asset registry, which encompassed fifty-two injection moulding machines, robots, and auxiliary equipment and moulds.

Served as the liaison between Pailpac and Firecheck, ensuring the effective maintenance and repair of all firefighting equipment within the company.

Assisted the Control Room Operator and Technical Engineer in various administrative tasks to enhance overall efficiency and productivity.

OTHER WORK EXPERIENCE

Clerical Assistant EThekwini Municipality 2003

Stock Controller Amalgamated Beverage Industries Ltd 2002

Data Capture Clerk Club 2000 Marketing 1992-2002

Floor Manager Aces High Casino 1998-1999

Leading Seaman South African National Defense Force 1994-1997

Salesman the Wheel Shopping Centre 1993-1994

Stock Controller Harven Manufacturing 1990-1992

PROFESSIONAL REGISTRATION

Certificate in CompTIA Computer Technician

Certificate in CompTIA Network Technician

EDUCATION

CompTIA Network+ Certified Technician Technikon Natal/ IT Intellect 2002

Passed CompTIA Network+ with distinction (94%)

CompTIA A+ Certified Technician Technikon Natal/IT Intellect 2000

Passed CompTIA A+ Hardware Examination with distinction (93%) and CompTIA A+ Software Examination with distinction (90%)

Certificate in Mechanical Concepts South African National Defense Force (SANDF) 1994

Passed with distinction (90%) and received Order of merit 2nd out of a class of 32

Certificate in Strikecraft Acquaintanceship South African National Defense Force (SANDF) 1994

Passed with distinction (95%) and received Order of merit 3rd out of a class of 16

Certificate in Mechanical Equipment part one Course

South African National Defense Force (SANDF) 1994

*Passed with distinction (88%) and received order of merit 5th out of a class of 11

National Senior Certificate Prince Edward High School, Zimbabwe 1989

SKILLS/KNOWLEDGE

Information Technology

Computer Literate - Microsoft Office Word, Excel, PowerPoint, SAP Planned maintenance module, MS Access, MS Projects

Continuous learning: Enthusiastic about staying up-to-date with emerging technologies and industry trends

System administration: Knowledgeable in systems administration tasks, including server architecture, networking and storage management

Troubleshooting: strong problem-solving with keen eye for detail

•Cloud computing: Solid understanding of cloud technologies

•Project management Skill, and Networking, Helpdesk Management

•Ability to deal with end-user, computer hardware and peripherals, Project management

•System and networking technologies and infrastructure, Safety procedures

•Various operating systems and applications, database designing and management

•Using diagrams for system designing and development, handling confidentiality,

•Understanding of a variety of coding languages including; java, html, css, php

•In depth understanding of diverse computer systems and networks

•Good knowledge of internet security and data privacy principles

Administration:

Manage the operations of the Customer Services Desk, Negotiation Skills,

Performs client and public service functions to ensure proper communication

Basic financial administration, Research and Analytical Skills, Problem-Solving Skills

Networking Skills, Typing Skills, Stakeholder Management, Basic Logistics Administration

Report Writing and Document Preparation, Telephone Etiquette, Switchboard

Client Interaction, Technical Knowledge, Data Analysis and Capturing, Managing Repetitive Tasks

Ability to comply with the workplace Code of Conduct, Account Management

Client Engagement

Give overview and client insight for clients benefit and suitable product through the processes deep dive

Work closely with the organisation to bring value to the product, Networking Skills, Needs Analysis

Problem Identification and Resolution, Effective communication when speaking to clients

• Strong listening skills to give customers a sense that their questions or concerns will be dealt with

•Commitment to providing excellent customer service in all aspects of a transaction

•Fine attention to detail where mistakes or other discrepancies are spotted, Negotiation Skills

TRAINING AND DEVELOPMENT

Mechanical Concepts SAS Scorpion 1994 Basic Computer Fundamentals

MS Projects 2003 Basic Course and Advanced Web Development HTML

Military Training for ratings SAS Saldanha 1994 MS Excel 2003 Advanced Course

Mechanical Concepts SAS Scorpion 1994 Fundamentals of Asset Management

Damage Control part one SAS Simonsberg 1994

SC Acquaintanceship Strike Craft Training Centre 1994

Mechanical Equipment part one Strike Craft training Centre 1994

ATTRIBUTES

Excellent Communication Skills (listening, verbal & written) • Multitasking • Time management • Adaptable Stress Management • Leadership Skills • Decision Making • Conflict Resolution • Flexibility • Organizing and Planning • Work well under pressure • Interpersonal Skills • Morals and ethics • Eager to learn • Team Work Handling • Confidentiality • Strong morals and professional ethics • Work independently • Self Confidence • Versatile with an ability to follow instructions • Work independently and under supervision

REFERENCES AVAILABLE ON REQUEST

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