Customer Service Human Resources

Raymond J Macklin Sr.

Email: adyw6s@r.postjobfree.com

Phone: 404-***-****

Professional Summary

To obtain a career with a company that will allow advancement. To work in an environment where I can utilize my proven organizational, analytical & problem-solving skills. Work in a fast-paced environment where it requires for you to be flexible in adapting to various situations.

Skills

Knowledge of & experience with fulfillment (shipping, receiving & inventory.)

Forklift trainer (Clamp, sit down, reach truck & pallet jack).

Experience in Microsoft word, power point & excel.

Certified lift truck driver authorized to operate.

Clamp, sit-down, reach forklift.

Experience in WMS, SAP, ROF, Epicor, CRM, Novatime, Beeline & Kronos, ADP.

Knowledge in all major areas of building maintenance, equipment operation & maintenance, chemical knowledge, SDS, OSHA and safety.

Professional Work Experience

Fresh Express 1/15/20-present

Shipping Supervisor

Supervisor Duties:

Compare inventories to office records & compute the figures to form records, such as sales orders, production records, or purchase invoices to obtain current inventory.

Move inventory by scheduling materials to be moved to and from warehouse coordinating inventory transfers with related departments.

Orienting, training, assigning, scheduling, coaching, counseling, and disciplining.

Accomplished warehouse & organization mission by completing related results as

needed.

Overseen 10-15 selectors, 4 inventory clerk, 6-9 roasters employees.

Review WorkDay punch detail reports and make corrections to ensure compliance.

Help dispatch control room run orderly.

Professional Work Experience

Prologistix Staffing 2/18-1/15/20

On-site Supervisor/ Performance Coach

Staffing Supervisor Duties:

•Provide high level customer service & ensure compliance to all company’s rules &

ensure customer satisfaction by responding to customer enquiries in responsive manner.

•Manage daily on-site operations such as headcount, check-ins of employees to ensure staff’s availability during working hours.

•Conduct on-site orientation, give drug test, run backgrounds, I9’s, E-verify, set-up pay card through Comdata.

•Train all temporary employee staff in line with company policies & procedures entering all temporary employees into payroll system using Beeline. Overseeing 50 employees.

•Organize business review meetings with clients to improve performance continuously &

qualitatively.

•Monitor all company activities and ensure compliance with company procedures & policies. Recruit, train & induct employees to achieve and maintain designed staffing pattern.

•Generate Excel reports Roster Reports (attendance tracker) Beeline (payroll reports) Active Roster Reports (weekly report showing head count in each department).

Randstad Staffing 02/15- 02/18

On-site Supervisor/Performance Coach

Staffing Supervisor Duties:

•Comply with company policies & legal guidelines

•Orienting, training (forklift picking & packing), assigning, scheduling, coaching, counseling, & disciplining.

•Accomplished warehouse & organization mission by completing related results as needed.

•Overseen anywhere from 50 to 200 staffing employee’s

Maintain effective communication with the customer (DHL), with Human Resources staff & with Contract Manager.

•Assign work and monitor its performance within shifts to assure that all contract requirements are met & that all policies and procedures are adhered & that all objectives are met.

•Assure that all employees are trained in proper techniques for the efficient, safe and quality performance of their job(s).

•Quality control function requires regular written on-site inspections conducted with employee and/or customer & monitors staffing levels to satisfy Scope of Work while remaining within targeted labor hours.

•Maintain adequate inventory levels of supplies required for successful performance of the contract.

•Knowledge in all major areas of building maintenance, including restroom sanitation, office cleaning, equipment operation & maintenance, chemical knowledge, SDS, OSHA & safety.

Education

Universal Class: Business Management Certification-Property Management Certification-Weight Training Certification

BA degree - Penn Foster - Pending

Union Grove High School: High School Diploma

Warehouse Basics-Safety-Production Basics-Business English-MS Office (Excel, Word, PowerPoint)

References available upon request

Contact this candidate