NOUMAN MURTAZA

Mobile No : +92-333-***-****

Date Of Birth : January 11-1988

Gender : Male

Nationality : Pakistan

Civil Status : Married

Email : adyw5m@r.postjobfree.com

Brief Profile :

Responsible, well presented with exceptional customer service skills. My education has provided me with necessary background to function competitively in different fields. Through my work experiences, I have demonstrated my professionalism, reliability and initiative.

Objective :

To join a company that has a vision for growth and advancement. I desire to have a progressively responsible position where my experiences, Trainings and skills will contribute to the success of the organization I aim to reach my full potential and future my growth with your team that will factor in the

firm’s advancement.

Driving License :

Automatic light vehicle U.A.E

Issue Date : 12-06-2014

Expiry Date : 12-06-2024

Speciality Coffee :

Speciality coffee since 2011 till 2020 in U.A.E

Professional Experience

(1) Barista / Manager -- Mad Cafe

Fujairah

(August -- 2019 to November 2020)

•Dealing with Customer Service issue, queries, complaints.

•Make sure that the restaurant is up to the standards imposed by the law

•Responsible for ensuring customer satisfaction

•Train new employees according to company policies

•Records Sales and order information and send copies to the sales office, or enters figures into computer system.

(2) Barista / Manager -- La Maison Paris Cafe

Fujairah

(January – 2017 to February – 2019)

•Responsible of making order changes as requested by the customer

•Train new employees according to company policies

•Make sure that the restaurant is up to the standards imposed by the law

•Dealing with Customer Service issue, queries, complaints.

(3) Manager – B café (Bedayaat Restaurants)

Ace Hardware, Dubai Festival city, Dubai

(june – 2015 to to December -2016)

Responsibilities:

•Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards

•Preserve excellent levels of internal and external customer service

•Design exceptional menus, purchase goods and continuously make necessary improvements

•Identify customer needs and respond proactively to all of their concerns

(4) Shift in-charge – O’Briens Irish Sandwich Restaurant,

Dubai International Airport - Terminal 1,2 & 3.

(May - 2011 to June - 2015)

Responsibilities:

•Reaching Sales targets & increasing Profits.

•Dealing with Customer Service issue, queries, complaints.

•Make sure that the restaurant is up to the standards imposed by the law

•Responsible for ensuring customer satisfaction

•Responsible of making order changes as requested by the customer

•Train new employees according to company policies

(5) Electronics Store

Sales Assistant

Bin sougat Mall, Riyadh, Saudi Arabia

Key Responsibilities:

•Checking the quantities of goods on display and in stock.

•Records Sales and order information and send copies to the sales office, or enters figures into computer system.

•Attends to customer requirements and presents items properly to achieve sales.

•Represents the company at trade exhibition, events and demonstration.

(6) Sales Assistant

Sony Mobiles

Singapore Plaza, Islamabad, Pakistan

Other Skills :

•Speciality coffee since 2011 till now in U.A.E

•Computer hardware & software Engineer from F.F.T.T.C in Pakistan

•Mobile software and hardware Engineer

•Certificate of Electronic from F.F.T.T.C in Pakistan

DECLARATION:

I hereby declare that the information furnished above is true to the best of my knowledge.

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