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Mental Health Customer Service

Location:
Portland, OR
Salary:
275,000
Posted:
August 14, 2023

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Resume:

Joshua Brent Davis, MD, MBA

Curriculum VitaePermanent Mailing Address

Old Lumberton Road

Whiteville, NC 28472

Phone 910-***-****

adyw4k@r.postjobfree.com

EDUCATION

Campbell University School of Medicine 06/2020 - 06/2023 UNC Southeastern Hospital, Lumberton, North Carolina Family Medicine Residency (ACGME Accredited)

East Carolina University, Greenville, North Carolina 06/2017 - 06/2018 Masters of Business Administration (M.B.A)

Brody School of Medicine at East Carolina University 08/2012 - 05/2017 Greenville, North Carolina

Doctor of Medicine (M.D.)

North Carolina State University, Raleigh, North Carolina 08/2007 - 06/2011 1. Bachelor of Science in Biological Sciences

1. Bachelor of Science in Plant Biology

1. summa cum laude

WORK EXPERIENCE

01/2020 - 06/2020

Quality Improvement Associate, Operation/GMP Document Specialist Genentech/Roche Pharmaceuticals, Portland Oregon Metropolitan

- joined the innovative iNEST project, innovative RNA therapies for individualized cancer therapy.

- reviewed interdepartmental SOP operations and document compliance, in context of quality improvement

- authored official documents, reviewed/approved SOP and official records per strict guidelines dictated by FDA and governed by other international pharmaceutical/bio manufacturing regulatory agencies.

- utilized relevant analytical, leadership, and strategic management skills from MBA/leadership background. 11/2018 - 12/2019

Operations Analyst, Program Manager,

Pacifica, Portland, OR

- assisted with market analyses in launching nutrition supplements and beauty supplies to market

- collected data and presented study results to C-Suite management to improve operations by identifying and addressing restraints and bottlenecks

- improved material flow transparency and procurement efficiency by 41 % amidst layoffs and less human capital resources

- provided oversight to employees for changes in processes and utilization of new functions within the company’s ERP system

- improved logistics and operations management skills 09/2014 - 05/2015

Medicaid Lead, Finance/Operations,

Liberty Healthcare Management, Whiteville, NC

- Account management of Medicaid expenses for 22 skilled nursing facilities, over 1200 patients

- posted financial transactions and adjustments to accounting system, Point Click Care

- presented institutional financial reports to top management and other KOLs

- drafted appeals to Medicaid for unpaid claims

07/2013 - 07/2013

Medical Student Trainee

NCAFP Rural Health Program, Hendersonville, NC,

- attended the North Carolina Academy of Family Physicians two week summer program for Medical Students gaining exposure to primary care in rural North Carolina settings in Etowah, NC and Hendersonville, NC

- completed additional one week preceptorship under Family Medicine physician Beth Saft, DO of Pardee Family Associates in Etowah, NC gaining clinical exposure in the context of the local Appalachian culture 02/2013 - 09/2013

Executive Director

Healthy Eating And Recreation Training (H.E.A.R.T.) Smart Camp, Duplin NC Duplin Community Grant Foundation

- applied for Hospital Foundation Grant to improve the health of residents of underserved Eastern NC

- designed and coordinated daily camp curriculum and activities for children 8-13 years with focus on exercise, healthy lifestyle choices, nutrition and character education

- completed financial reports and acted as liaison-in-chief between relevant stakeholders 08/2011 - 07/2012

Manufacturing Associate III,

Biogen Inc./Kelly Scientific Resources, Research Triangle Park, Durham NC

- handled raw materials for purification assays and cell medias for production-scale bioreactors

- calculated precise measurements of chemical components and titrated solvents for Solution Lot Records

- abided by the strict FDA documentation and Good Manufacturing Practices

- presented shift reports upon shift exchange

- campaigns included production of Natalizumab, Interferon beta-1a, and Clotting Factors XIII and IX 07/2007 – 03/2011

Assistant Manager/Weekend Manager

Liberty Commons Nursing and Rehabilitation Center, Wilmington, NC

- provided cross-functional leadership across administrative, nursing, medical record, dietary, Environmental services, and physical therapy teams

- led interdepartmental meetings to address issues, weekend staffing quotas, and pertinent facility matters

- ensured compliance with federal Medicare/Medicaid regulations to ensure payment reimbursement eligibility

- provided customer service to resolve resident and guest complaints with highest level of professionalism to optimize positive outcomes

VOLUNTEER EXPERIENCE

VOLUNTEER EXPERIENCE

06/2013 - 02/2014

School Representative for East Carolina University International Service Learning, Rancho Vejio, Quintana Roo, Mexico

- led medical team of medical and premedical students providing care in free clinics for indigent areas in Rancho Vejio, Quintana Roo, Mexico, supervised by a local physician

- presented at multiple undergraduate premedical clubs and health fairs at East Carolina University to promote intercultural competence and medical service through the ISL organization 09/2012 - 06/2015

Student Doctor Volunteer

Greenville Community Shelter Clinic, Greenville, NC, United States of America

- provided free, empathetic care and counseling to local Greenville residents 08/2008 – 09/2009

Service-Leadership Consultant,

NC State University, Center for Student Leadership, Ethics and Public Service (CSLEPS), Raleigh, NC

- led team building activities and discussions for other campus organization leaders

- completed over 2,000 documented community service hours

- gave presentation on NC State’s efforts on the fight against hunger at the 2008 National Universities Hunger Summit at George Washington University in Washington D.C POSTERS/PUBLICATIONS

Poster Presentation

Davis, Joshua (January 2021). “Uronegative Substance Abuse in the 2020s” Poster presented at: Campbell University School of Osteopathic Resident Case Presentation/Quality Improvement Symposium, Dunn NC, USA. Stanciu, C.N., & Penders, T.M., & Davis, J.B., & Wuensch, K.A. (September, 2016). "There's a pill for that, but I'm not comfortable prescribing it" Poster presented at: North Carolina Psychiatric Association 2016 Annual Meeting; Asheville, NC, USA.

Peer Reviewed Publication

Stanciu CN, Penders TM, Wuensch KL, Davis J, Elnagar K. (2017, Oct). Underutilization of Pharmacotherapy for Treatment of Alcohol Use Disorders Part II-Results from a Survey of Practices among North Carolina Mental Health Providers and Brief Review of Efficacy of Available Pharmacotherapies. Journal of Alcohol and Drug Dependence, 5(5), 285-288. Pub Status: Published.

Stanciu CN, Penders TM, Wuensch KL, Davis J, Elnagar K. (2017, Oct). Underutilization of Screening Tools for Alcohol Use Disorders–Part I: Results from Survey of Practices among North Carolina Mental Health Providers and Brief Review of Available Instruments. Journal of Alcohol and Drug Dependence, 5(5), 282-293. Pub Status: Published.

Non Peer Reviewed Publication

Ramzy, R.H., & Cherveny B.E., & Davis, J.B., & Dieu, H.L., & Heckart, A.L., & Liner, K.B.. (2014, March 03). Chapter 15: Heart Failure in an Intensive Care Unit. https://www.esciencecentral.org/ebooks/ebookchapter/heart-failure-in-an-icu-363/15, Pub Status: Published. Morning Report/Grand Rounds

Kratom Use Disorder (August 2022)

Substance Use Disorder DSM-5 review (March 2022)

Encephalopathy of Undetermined Etiology

- Uronegative, Seronegative Substance Abuse (December 2020) AWARDS/ACCOMPLISHMENTS

- 1st Place Poster Presentation at 2016 NC Psychiatric Association Annual Meeting, September 2016

- Phi Beta Kappa, NC State University, May 2011

- Scholar Graduate, NC State University Scholars Program, June 2011

- Deborah S. Moore, First Year Student Volunteerism Award (University-wide), May 2008 Hobbies & Interests

Hiking, trail running, kayaking, backcountry camping, cooking, surfing, snowboarding, fishing, and cycling.



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