Customer Service Administrative Assistant

SIBUCAO, EDILBERTO JR. G.

Unit ****, **th Floor, Arzanah Tower,

Tourist Club Area, Abu Dhabi

Email: *************@*****.***

Contact No. 056-*******

Degree: Bachelor of Science in Accountancy (BSA)

OBJECTIVE: A position in a company that allows me to utilize my abilities in accounting and finance while providing the opportunity to increase my knowledge and experience.

SKILLS:

Proficient with Microsoft applications such as Word, Excel and Power point, Open Office, JDA Software, POS and EFT. With knowledge in Quick Books, SAP FICO, T24 Core Banking, Powercard / HPS Banking, Accurate System, AssystNET.

EXPERIENCE, DUTIES AND RESPONSIBILITIES

Document Controller - Al Dhabi Contracting LLC (Hameem Camp)

October 2021 to Present

Documentation, Organized filing of Documents Physical and Digital, Maintaining Accuracy, Security and Confidentiality of documents, Coordinates & follow up with clients, service provider, Answer Emails and Phone inquiries, Administrative functions such as Registration of incoming and outgoing camp residents, Helpdesk function, Assist HSE In-Charge for other functions in the Camp

Accounts & Administrative Assistant – Union International Translation and Management Services

December 2020 to July 3, 2021

Documentation, Cashiering, Customer service, Invoice issuance, Issuance of Quotation, Creation of LPO, Statement of Account to Customers Issuance, Collection, Filing of Documents, Supplies Management, Answer Emails and Phone inquiries.

Data Entry Operator – PACT Employment Services - Outsource Staff for Al Hilal Bank, Card Centre

June 2019 to July 2020

UAE Central Bank Switch Settlement – Reconciliation, Preparation and Posting of Entries on System, Card Payments Posting, Analyzing and Correcting Adjustments on Customers Account, Encoding Card Applications, Assist in Customers Complaints, Filing of Documents, Dispatch & Logistics, Commodity Trading Ordering and Reconciliation

Accounting Specialist, Rustan Supercenters, Inc.- Dairy Farm International Holdings Ltd - PH

November 2006 – October 2018

Efficient Reconciliation of Daily Sales Transactions.

Accounting Record Management

Inventory Management and Control

Document Control

Manpower Control and Development

Administrative functions

Store Operations Support – Customer Service, Sales, POS Handling, Logistics

Accounting Associate, Rustan Supercenters, Inc.,

April 7, 2004 – November, 2006

Performs general accounting function that involves Invoice processing, following payments to clients.

Performs Inventory count of fixed assets and store merchandise.

Prepares, distributes, monitors Statements of Accounts / Billing for collection.

Coordinates with IT, Store Operations, Treasury, HRAD

Assist internal & external Audit

Accounting Clerk, The Comfort Room – Comedy Bar

January 2004 – March 2004

Maintains books of account, recording, preparation of Financial Statements, Payroll, Timekeeping, Petty Cash, Bank Reconciliation, Inventory Management, Invoicing and Billing, Cheque Issuance, Administrative function and Logistics

Liaison Clerk – Accounting Office

June 2003 – November 2003

Maintain Books of Accounts

Prepares Income Tax Returns, Payments on Banks & Submit to Bureau of Internal Revenue (RDO)

WORKSHOPS & SEMINARS ATTENDED:

Basic Customer Service Orientation June 26, 2012

Basic Food Safety Seminar September 27, 2012

Basic Leadership Workshop May 23, 2013

POS Training August 15, 2013

Income Tax Forum February 19, 2014

Helpdesk/Ticketing System May 12, 2015

Basic Workplace and Safety Rules April 20, 2015

Document & Information Policy April 20, 2015

Payment Card Industry Data Security Standard February 22, 2016

Orientation on Consumer Rights and Responsibilities, Labeling

& Fair Packaging, Price Tag, Product, Service Warranty,

Advertising & Sales Promotion, Return & Exchange Policy. February18,2016

EDUCATION:

College: Philippine School of Business Administration, Quezon City 1998-2002

Secondary: Apayao Institute of Science & Technology, Luna, Apayao 1994-1998

Elementary: Tumog Elementary School, Luna Apayao 1988-1994

PERSONAL DATA:

Nickname: Jayr

Birthdate: August 27, 1982

Status: Single

Citizenship: Filipino

Language Spoken: English, Filipino

I hereby CERTIFY that the above information is true and correct to the best of my knowledge.

EDILBERTO G. SIBUCAO JR

Applicant

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