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Follow Up Customer Service

Location:
Kigali, Rwanda
Posted:
August 14, 2023

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Resume:

CURRICULUM VITAE (C

Name

Francois NIYIGENA

Profession

MECHANICAL ENGINEER

Date of Birth

** ******** ****

Nationality

Rwanda

Marital Status

married

Gender

Male

1.Contact information:

Email: adyw3k@r.postjobfree.com

Phone: +250-********* / +211-*********/+250*********

2.Education:

Institution

Date

Degree obtained

College of Science and Technology

2014

Bachelor Degree in mechanical Engineering

Nyarubuye Secondary School

2009

Advanced Certificate Qualification in Mathematics, Physics and Geography

Employment records:

3.JMG CONSTRUCTION AND GENERAL TRADING COMPANY LTD

Period

Employing organization and title/position. Contact information for references

Country

Attributions

2021- 2022(august up to july-)

Organization: jmg construction and general trading company Ltd

Title/Position held: Workshop head manager

References: Mr kalid

Tel: +211-*********

Email: adyw3k@r.postjobfree.com

South sudan

Plan and repair all coming defect form from fleet section.

Daily, Monthly and Annual Report.

Workshop Budget Preparation

Invoice Preparation

Jmg Asset Capitalization and Depreciation

To ensure effective Communication with my fellow workers in order to build a strong team work spirit

Assist in the development of division budget and Vehicle Acquisition Budget

To maintain records on operation, maintenance and fuel use and costs for fleet vehicles.

To make sure all breakdown of workshop is handled

Planning and monitoring all technician deployed on tasks every day

Monitoring all activities of Workshop section.

To request spare part with specific part number

4. At Horizon Construction ltd

Period

Employing organization and title/position. Contact information for references

Country

Attributions

2020 -2021(July to august) and 2022-2023

(September- June)

Organization: Horizon Construction Ltd

Title/Position held: Ass Workshop Supervisor

References: Mr SHYAKA William

Tel: +250-*********

Email: adyw3k@r.postjobfree.com

References:karemangingo Theodore

Email:adyw3k@r.postjobfree.com

Rwanda

Plan and repair all coming defect form from fleet section.

Daily, Monthly and Annual Report.

EED Budget Preparation

EED Casuals Payroll Preparation.

Invoice Preparation

EED Asset Capitalization and Depreciation

To ensure effective Communication with my fellow workers in order to build a strong team work spirit

Assist in the development of division budget and Vehicle Acquisition Budget

To maintain records on operation, maintenance and fuel use and costs for fleet vehicles.

To make sure all breakdown of workshop is handled

Planning and monitoring all technician deployed on tasks every day

Monitoring all activities of Workshop section.

Internal purchase of spare and lubricant

2020(March-July)

Organization: Horizon Construction Ltd

Title/Position held: Ag Maintenance manager Of EED

References: Ms Assia MUSHIMIYIMANA

Tel: +250-*********

Email: adyw3k@r.postjobfree.com

Rwanda

Monitoring activities of Workshop section.

Work with customer service departments to ensure that equipment meets their needs, as well as, maintaining continuity of components

Manage Lease and Rental Operations network.

Manage insurance contract of and related issues.

Oversee and controlling requisition item through both internal and procurement

Manage and direct the Make ready program including licensing, decaling, and inspections of all equipment.

Manage and Direct Workshop operations by planning forecasting and making recommendations to future vehicle needs.

Manager and direct maintenance activities and purchase of spare parts needed in repair.

Monitor and review accident, repair and recovery process.

To be responsible for equipment deployment and warfare of EED staffs.

To be responsible for the procurement of repair services, administration of billing and payment.

Preparation and monitoring of division budget and follow up of its application.

To practice preventive maintenance in order to maximize full repair and reduce brake down

To keep in good condition of HC equipment

2017

Organization: Horizon Construction Ltd

Title/Position held: Ass Workshop Supervisor

References: Mr Claude KAYIRANGA

Tel: 073*******

Email: adyw3k@r.postjobfree.com

Rwanda

As assigned, to register all state vehicles according to law and to rules and regulations

Maintain an inventory of all state vehicles and their registrations. To

To coordinate state fleet insurance claim with quotation and repair

Prepare necessary documents for claims resulting from accidents.

Coordinate all workshop activities

Prepare requisition item with full specification

Monitoring and planning deployment of technician due to the priority

Reporting preparation of every day,montly

2016-2020

Organization: Horizon Construction Ltd

Title/Position held: Ass Workshop Supervisor

References: Mr Claude KALIHUNGA

Tel: 078*******

Email: adyw3k@r.postjobfree.com

Rwanda

Utilize efficiently all equipment resources.

Accelerate and improve services to equipment renters.

Control of equipment rented to external companies and conduct reports.

To report every step of workshop staffs deployment to workshop supervisor.

To assist in deployment of the supervisor in daily activities.

To control all daily activities, staff wellbeing and report to the supervisor.

To monitor the productivity of the section.

To carry on the inspection of all equipment

Analysing and control of project budget vs workshop productivities

Project carried out at Horizon Construction ltd

Year

Number of Projects

Attributions

2021 FEBRUARY

22 HC projects and

5 external projects

To make a follow up of all EED Internal Receivables (brake down from Projects).

Daily, Monthly and Annual Report.

EED Budget Preparation and comparison with monthly revenue

To monitor the productivity of each equipment.

conduct invoice of each project for maintained equipment

handle and maintain equipment breakdown on site

2021 JANUARY

22 HC projects and

5 external projects

To make a follow up of all EED Internal Receivables (brake down from Projects).

Daily, Monthly and Annual Report.

EED Budget Preparation and comparison with monthly revenue

To monitor the productivity of each equipment.

conduct invoice of each project for maintained equipment

handle and maintain equipment breakdown on site

Internal purchase of spare part and lubricant

2020

51 HC projects and

25 external projects

To make a follow up of all EED Internal Receivables (brake down from Projects).

Daily, Monthly and Annual Report.

EED Budget Preparation and comparison with monthly revenue

To monitor the productivity of each equipment.

conduct invoice of each project

Internal purchase of spare part and lubricant

2019

44 HC projects and

6 external projects

To make a follow up of all EED Internal Receivables (From Projects).

Daily, Monthly and Annual Report.

EED Budget Preparation and comparison with monthly revenue

To monitor the productivity of each equipment.

conduct invoice of each project

handle and maintain equipment breakdown on site

Internal purchase of spare part and lubricant

2018

31 HC projects

To make a follow up of all EED Internal Receivables (From Projects).

Daily, Monthly and Annual Report.

EED Budget Preparation and comparison with monthly revenue

To monitor the productivity of each equipment.

conduct invoice of each project

handle and maintain equipment breakdown on site

Internal purchase of spare part and lubricant

2017

25 HC projects

To make a follow up of all EED Internal Receivables (From Projects).

Daily, Monthly and Annual Report.

EED Budget Preparation and comparison with monthly revenue

To monitor the productivity of each equipment.

conduct invoice of each project

handle and maintain equipment breakdown on site

Internal purchase of spare part and lubricatnt

2016

62 HC projects

To make a follow up of all EED Internal Receivables (From Projects).

Daily, Monthly and Annual Report.

EED Budget Preparation and comparison with monthly revenue

To monitor the productivity of each equipment.

conduct invoice of each project

handle and maintain equipment breakdown on site

EED Budget Preparation and comparison with monthly revenue

Internal purchase of spare part and lubricant

Other Professional Experience Records:

CST(College of Science and Technology Nyarugenge campus)

NYARUBUYE

SECONDARY SCHOOL

Star Construction and consultancy Ltd

2011-2012: Class representative in MEE during first year

2010– 2011: I was a Teacher at Nyarubuye secondary school

Post: Teacher of Math and Physics

February- June 2015 I was Mechanical consultant in Rwanda Building Code

5.SKILLS AND COMPETENCE

1.Able to work under minimal supervision and be proactive and initiative

2.Integrity, flexible approaches to work coupled with enthusiasm, commitment and

Energy

3.The ability to work in a multi-cultural and multi-national environment

4.Good organization and planning skills

5.Effective time management skills

6.Excellent interpersonal skills

7.Ability to work in a team

8.Good communication skills

6.Software skills:

Solidworks, MS word, MS Excel, MS Powerpoint, fleet management software

SIS, ET for machine Caterpillar

Bomag software analysis

ToyoDIY-For TOYOTA TYPE

7.Trainings/Workshops:

2019: 1 week training on “Tyre structure and function, tire care &maintenance” held in Rwanda and Organized by Pirelli.

2019: 1 week training on "international standard operations(ISO)" held in Rwanda and organized by Horizon Construction ltd.

2016: 1 week training on "lubricants and lubrication" held in Rwanda and organized by MOGAS

2015: 6 months of professional internship in Horizon Construction ltd garage&fleet

2013: 2 months for internship at BRALIRWA/GISENYI ltd

2009:“ITORERO RY’ IGIHUGU” Civic Education Training and obtained a Certificate

8.Language Skills:

Speaking

Reading

Writing

English

Very good

Very good

Very good

French

Very good

Very good

Very good

Kinyarwanda

Excellent

Excellent

Excellent

Certification:

I, the undersigned, certify that to the best of my knowledge and belief, this CV correctly describes myself, my qualifications, and my experience, and I am available to undertake the assignment in case of an award.

Name:

Date:

Francois NIYIGENA

23 August 2023



Contact this candidate