Objectives

To meet every day challenges with an end to end solutions and take advantage of opportunities that will enrich my work environment and contribute to the achievements of the organizational goal and mission of the company.

Experience

Night Auditor/Guest Service Expert, Courtyard Marriott

New Carrollton, MD

August 2017 – Present

Organize, confirm and process gust check-ins/check-outs and adapt for any changes

Secure payment, verifying and adjusting billing as needed

Provide guests with room and hotel information, directions, amenities and local interests

Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff

Complete cashier and closing reports, counting the bank at the end of each shift securely

Accept and record wake-up calls, delivering to the right department

Communicate any emergency, lost item or theft to properly security staff and/or authorities

Keep contingency lists in case of emergency and communicate any necessary messages

Executive Pastor, Lion of Judah, The Kingdom Church

Temple Hills, MD

July 2010 – Present

Created an accounting system for the Lion of Judah Church, which enables the church to take a snap shot view of its finances and improve record keeping of incoming and outgoing expenses

Receive, count and deposit all checks and cash weekly

Manage church finances including daily bookkeeping, preparing monthly and annual financial reports, track church budgets and undergo annual audits

Responds to request and maintain open communication with secretarial staff/church club presidents

Coordinate and proper responses to email requests and phone call for Pastor/Co-Pastor ministering engagements

Performs other duties as prescribes by the Pastor/Co-Pastor

Member Services Call Center, Kaiser Permanente (Ross International Temp Agency)

Fulton, MD (Remote)

August 2021 – September 2022

Assisted member with facility inquiry, web support, promote KP.org, order ID card, filing complaints when necessary

Assisted member with eligibility inquiry, insurance benefits inquiry, correspondence inquiry, adding or removing dependents on account

Represented health plan by answering and documenting all incoming contacts to determine the nature and responded to complex calls related to specialized product lines of queues

Initiated contact with the appropriate Health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed

Evaluated data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery

Made documentation according to procedure

Followed established procedures to meet member needs

Skills Profile

Microsoft Office Suites (Word, Excel, PowerPoint, Publisher, Outlook, Access, OneNote)

Typing – 60wpm

Peachtree Bookkeeping

Office Management

Bank Vault Management, Complex Cash Handling

Facsimile machine, Xerox, copy and fax machine

Fujitsu Adobe PDF Scan Snap Color Image Scanner

Education

University of Maryland College, Largo MD

Currently perusing Bachelor Degree in Accounting

Graduate of Strayer University, Washington DC

Associates Degree in Accounting

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