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Customer Care Asp.Net

Location:
Kanpur, Uttar Pradesh, India
Salary:
35000
Posted:
August 14, 2023

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Resume:

MOHD AZHARUDDIN

@

O

,

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adyw1r@r.postjobfree.com

979-***-****

**/*** ***** *****, **********,

UNNAO, U.P. INDIA Pin : - 209861

https://www.linkedin.com/in/mohd-

azharuddin-a09383aa

https://twitter.com/azhar736?s=08

Oct-2022 -

May-2023

PROJECTS

Electricity Meter Testing & Installation Project

Testing Project - like digital Meter, Machanical Meter, DT Meter, Prodigy Meter for working accurate or not, if any meter found fast or tempered than report to utility for further action. Installation Project - like Digital Meter, DT based Meter/Modem, HT Meter, Prodigy Meter, Prepaid Meter and SMART Meter, these are successful running.

PM Activity in Network Operations - Successfully handle PM activity and Electrical parameter for all network devices.

EXPERIENCE

Sify Technologies Pvt. Ltd.

Engineer Field Operations & Stock Handler

Monitoring and driving Operations at Zonal Level

Ensure implementation of operational policies and procedures at Zonal Level. Monitor performance of branches and ensure high productivity levels. Conduct periodic audit and inspection to ensure that testing and measurement equipment is available and being utilized by the field staff as per laid down norms and procedures.

Design and implement strategy for expanding operational support services and network in line with sales forecast or approved expansion plans. Review recommendations received from Branches for implementation of new projects,

provide resources required and monitor implementation. Monitor and track implementation of branches for existing network and customers. Provide support to community Projects in respective zone Provide support to corporate customers in respective zone Work in supporting all end-to-end customer care processes and procedures with a view to increase customer retention.

Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions. Analyze training needs of operations staff and co-ordinate with Functional Training Team and HR to ensure design and implementation of training programs. Ensure timely execution of special projects/ up-gradation assignments. Establish measure of performance and monitor performance of Operations staff. CLIENT:- SBI (State Bank of India)

2018 - 2022

2013 - 2018

GENUS POWER INFRASTRUCTURE LTD.

Engineer-Field Operations & Store Incharge

Handling, Monitoring & Facilitation of multiple projects at a time in DISCOMs. I am handling the on-site replacement of 1ph & 3ph meters, Consumer Indexing, Monthly billing, taking all approvals to utility for running projects. Regular meeting with Supertendient Engineer & Executive Engineer regarding the running project review.

Planning the project as per asking pattern by Utility & fully focus to execute on time. Belief on the Working principle of Productivity with maximum utilizing man & machinery, Process driven work culture.

Stock Accuracy & Daily Stock with no Variance in SAP in Physical in stores, Keeping stock control systems up-to-date and planning future capacity requirements. Monitoring Stores accounts & various daily reports such as daily stock receipts, Issue and their stocks, Monitoring descrepancies.

Maintain day to day stock report, Responsible for in-warding the materials from supplier and vendor after having ensured correct supporting documents. Maintaining the report on monthly & daily basic, All report forward to seniors, Daily, weekly & monthly basis, MIS Reporting. Receipt & Issue of all incoming / outgoing material.

Preparing stock statement site wise and vendor wise. CLIENT:- KESCo (Kanpur Electricity Supply Company Ltd.) SECURE METER LIMITED

EDP & Site Incharge

Survey, Testing & Installation of Single Phase and Three Phase Energy Meter manufactured by – L&T,Landis, SML, HPL. AMR Installation on HT Consumer & providing the monthly reading for bill preparation. Prodigy meter Installation on Distribution Transformers & providing monthly data through MDAS)

Onsite consumer Energy meter testing for accuracy, Meter replacement of erratic & defective meters. Providing temper data analysis through CMRI. Finding Risk & Opportunity of Order.

Monitoring oaf project on ground level as well as portal. Regular meeting with Supertendient Engineer & Executive Engineer Cross verifications of surveys, work progress, DPR Successful Manage safe and clean working on excel database. Maintain report in weakly and monthly with accurate data.

Testing and configuration of microprocessor based DT Modem. Software Testing, Online data validation, Data Analysis, Generating Reports. Software/Hardware Installation and Maintenance, Internet operation. Managing soft data printing with organizational mannar. Online data validation for consumers side.

Maintain Vendor data in every month. Maintain office staff data. Commucating with site supervisor for better time utilise.

CLIENT:- KESCo (Kanpur Electricity Supply Company Ltd.), Kanpur CLIENT:- MVVNL (Madhyanchal Vidhyut Vitran Nigam Ltd.), Lucknow 2004

2007

2010

SKILLS

Operating System : Window98, XP, Window7, Window8, Window10 Applications : MS-office, MS-Excel, Adobe Photoshop etc. Programming : C, VB.6.0, Asp.net.

Networking : Hardware & Networking.

Certification : CCC, ASP.NET and CCNA

EDUCATION

BNSD Inter College Kanpur

Highschool

LVM Inter College Kanpur

Intermediate

CSJM University Kanpur

B.Art

DECLARATION

I hereby declare that all the information mentioned above is true to the best of my knowledge and belief.

(Mohd Azharuddin)



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