Data Entry Customer Service
Resume:
Ariel Keeney
Fairview, TX *****
*************@*****.***
• Dedicated hard worker with over 3 years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance.
Authorized to work in the US for any employer
Work Experience
Daycare Teacher
The Learning Experience - Plano, TX
August 2023 to Present
Sales Associate
MAC Cosmetics - Plano, TX
November 2021 to March 2022
• Answered incoming calls
• Conducted credit card transactions through POS System
• Placed orders
• Educated customers about makeup products and services.
• Stocked the floor
• Provided pleasant customer service
• Assisted with returns
• Responsible for store displays
Data Entry Operator
Healthcare Associates Of Texas - Allen, TX
March 2019 to July 2019
• Maintained quality levels above prescribed minimums to support team productivity and efficiency.
• Identified and corrected data entry errors to prevent duplication across systems.
• Sorted source documents and organized to be filed.
• Verified and updated account information in company computer system.
• Reviewed database entries to verify regulatory compliance.
• Prepared reports on individual names or accounts to summarize relationship history, customizing scope of reports depending upon reasons for request.
• Adjusted or corrected data entries incorrectly input, identifying causes of data entry errors and contributing to revision of standard protocols to prevent future inaccuracies.
• Acquired background clearance to meet government-based position requirements. Phone Operator
Picasso's Pizza And Grill - Dallas, TX
December 2018 to March 2019
• Documented messages left by callers and delivered vital information to intended employees.
• Greeted visitors and assisted by answering general questions and directed to desired office.
• Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
• Connected incoming calls quickly using multi-line telephone system to keep hold times under 15 seconds.
• Handled incoming calls with friendly and cheerful attitude for organization.
• Completed connections between callers, departments and professionals.
• Developed strong professional relationships with employees and clients through effective customer service skills.
• Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
• Handled various tasks, including data entry, customer service, handling food, and packaging food. Data Analyst Intern
Assurasource - Allen, TX
August 2018 to December 2018
• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
• Accelerated paperwork processing
• Maintained records by creating monthly reports, closing terminated records and performing chart audits.
• Identified and corrected data entry errors to prevent duplication across systems.
• Obtained scanned records and uploaded into company databases.
• Maintained quality levels above prescribed minimums to support team productivity and efficiency.
• Updated departmental standard operating procedures and database to accurately reflect current practices.
• Proofread documents, editing materials to correct grammar and spelling mistakes.
• Identified errors in data entry and related issues by mentioning to supervisors for resolution.
• Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
• Translated written documentation and notes into emails and other types of correspondence.
• Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information. Cashier
Assurasource - Aubrey, TX
September 2018 to November 2018
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Helped customers find specific products, answering questions and offering advice.
• Drove sales and add-on purchases by promoting specific item options to customers.
• Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
• Compiled and updated client data to track payments trends and support accurate accounting.
• Organized and maintained both physical and digital payment documentation for accurate filing and compliant record keeping.
• Welcomed customers, offering assistance to help find necessary store items.
• Processed customer payments quickly and returned exact change and receipts.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency. Education
GED
Skills
• Issue resolution
• Cash drawer balancing
• Cash counting machine operations
• Payment processing
• Loss prevention
• Merchandise restocking
• Credit and cash transactions
• Customer assistance
• Customer greeting
• Product recommendations
• Translation
• Proofreading
• Typing
• Communication skills
• Customer service
• Sales
• Makeup application
Languages
• Spanish - Intermediate
Assessments
Customer focus & orientation — Proficient
January 2023
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
August 2022
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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