JOYCE ADELIE

EBLACAS BODAY

Philippines (Willing to relocate)

+639*********

adyw14@r.postjobfree.com

CAREER OBJECTIVE

EXPERIENCE

EDUCATION

A professional with discretion and politeness, seeking a role as an office assistant/customer service officer to contribute strong organizational, computer, and communication skills, as well as a desire to learn new systems, processes, and broaden skills. Passionate about every mile of assistance and providing an exceptional client experience.

WNS GLOBAL SERVICES - ILOILO PHILIPPINES

Customer Service Representative

Provided customers with the ability to choose and book their destination, mode of transportation, and lodging, as well as inform them about passport and visa requirements and currency exchange rates. Greeted customers by name and displayed a respectful attitude, helping develop rapport with the customer base and build lasting relationships.

ILOILO SCIENCE AND TECHNOLOGY UNIVERSITY

Bachelor of Science in Information System

LEGATO HEALTH TECHNOLOGIES - ILOILO PHILIPPINES

Customer Care Representative

Provided information about the member's healthcare benefits to members and medical professionals in both contact center and back office environments. Achieved perfect client satisfaction in all service aspects, from the warm welcome to the high level of accuracy in the delivery of healthcare benefits. 03/2021 - Present

01/2019 - 03/2021

2014 - 2017

02/2018 - 10/2018 HYUNDAI INCORPORATED - ILOILO PHILIPPINES Provided customer service assistance through scheduling an appointment, data entry, and answering phone calls. Follow up customers' cars' maintenance, registration, and insurance.

Office Staff

2013 - 2014 ABE INTERNATIONAL BUSINESS COLLEGE

Bachelor of Science in Information Technology

2009 - 2013 IGBARAS NATIONAL HIGH SCHOOL

High School Diploma

SKILLS

Microsoft Office

Google Workspace

Data Management

Customer Relationship Management

Verbal and written communication

Empathy and active listening

Adaptability and self control

Resilience and consistency

CERTIFICATES

ILOILO SCIENCE AND TECHNOLOGY UNIVERSITY

Certificate of Recognition as Best Thesis Award

(Research Development)

·Certificate of Recognition as College Editor

(Campus Journalism)

WNS GLOBAL SERVICES - ILOILO PHILIPPINES

·Recognition for having the 3rd Highest Quality

Score for the 2nd Quarter of 2019

·Recognition for having the Highest Quality

Score for March 2020

SEMINARS AND TRAININGS ATTENDED

Certificate of Completion

(Basic Journalism Seminar - Workshop)

Certificate of Participation

(Division of Iloilo Cluster Training Program in Journalism) Certificate of Participation

(Philippines Society of IT Students Region VI)

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