Customer Service Representative

AW Angelique Weeks

Salt Lake Cty, UT ***** 801-***-**** *************@***.***

PROFESSIONAL

SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS Food Delivery

Attention to Detail

Verbal and Written

Communication

Documentation

Dependability and Honesty

Responsible Driver

Serve Customers

Teamwork and Collaboration

Basic Math Skills

Customer Service

Customer Response

WORK HISTORY DELIVERY DRIVER 11/2020 to CURRENT

Door Dash Salt Lake City, UT

Completed rush deliveries on tight timetables to satisfy customer needs. PATIENT SERVICE REPRESENTATIVE 02/2015 to 03/2021

Sutter Physicians Services West Valley City, UT

Filed and maintained patient records in accordance with HIPAA regulations.

Entered patient demographic and insurance data into electronic medical record system.

Used Software to schedule appointments.

Managed patient registration process, confirming data accuracy and completeness.

Facilitated communication between patients and various departments and staff.

Worked with patients to ascertain issues and make referrals to appropriate specialists.

Verified patient insurance eligibility and entered patient information into system.

Provided excellent customer service to patients and medical staff. Provided exceptional customer service to patients, answering questions and addressing concerns.

Answered incoming calls, scheduled appointments and filed medical records.

Handled customer service inquiries in person, via telephone and through email.

Applied administrative knowledge and courtesy to explain procedures and services to patients.

Delivered support to medical staff in completion of patient paperwork. Engaged with patients to provide critical information. Verified insurance eligibility and coverage for patients. Helped address client complaints through timely corrective actions and appropriate referrals.

Built and maintained positive working relationships with patients and staff. EDUCATION High School Diploma General Studies 06/1992 Granite High School, 33rd South 500 East, SLC, UT

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