Benjamin Louis Owens Jr

**** * ****** ***

Glendale, AZ 85301

623-***-**** (cell)

623-***-**** (alt)

adyvy0@r.postjobfree.com

PROFESSIONAL PROFILE Highly motivated professional seeking permanent employment within a hard working environment. Offering business consultation, traditional marketing, social media marketing, webpage design, web hosting, graphic design, research and development, business management, records and filing experience along with excellent clerical, quality assurance and control, data entry, document scanning and customer service skills. Able to type 50 WPM, 10-key 7000 KPH, basic knowledge of windows standard shortcuts, MS- Office, MS- Word, MS- Access, MS- Outlook, MS- Excel, Adobe InDesign, Adobe Photoshop, Adobe Illustrator, Adobe Premiere, Adobe Spark, Wix, Shopify, etc., etc.

EDUCATIONAL BACKGROUND __ _ _ Diploma, General Studies, May 2000

Northhampton County High School - West

Gaston, NC

Pursued BA in Video Games, AA in Media Arts, January 2005 Collins College

Tempe, AZ

EMPLOYMENT BACKGROUND ABDD LLC dba Dunkin Donuts October 2021 – Current

Phoenix, AZ

• GM;

Job Description: involved in understanding and supporting the operations of the store, providing customer service, training the management team, and is involved in the daily inventory, reporting, banking, payroll and keeping a track and analyzing the sales records, etc. Aroma Mocha Coffee Shop AZ LLC October 2018 – October 2021 Avondale, AZ

• Self-employed; Coffee Shop Owner

Job Description: I built this coffee shop from a concreate shell to the $500k business that it is now. Store design, color design, logo design, R&D, equipment procurement, menu and recipe development, store guide development, team handbook development, inventory PAR development, team training development, lead barista, lead cook, general manager, marketing, and many more responsibilities.

Parties Unlimited LLC December 2015 – current

Glendale, AZ

Dba AZJumphouse (AZJumphouse.com)

• Self-employed; Party Inflatable Rentals such as bounce house, water slide, tables/chairs and concessions.

Job Description: handled booking and scheduling, employee hiring and training, maintenance and cleaning of equipment, marketing, and party setup. State of Arizona March 2010 – October 2015

Phoenix, AZ

DES/ DERS/ EA/ UITAX

Division of Employment and Rehabilitation Services/ EA/ UI Tax Section Site Code: 911B2

Sandra Canez, Status Unit Manager

• PSE IV (unit supervisor)

Job Description: supervised a team of 10 persons, perform a wide range of applicant/employment services review; interview applicants to assess skills, knowledge, and abilities; created and conducted training courses for new employees; make appropriate referrals to job openings; refers staff to appropriate supportive services; follow up to verify staff referral results; write job orders; takes Unemployment Insurance initial claims and review my staffs initial clams, wage protests, appeal, interstate claim, military and federal Unemployment Insurance (UI) claims; provide guidance to staff on the use of Unemployment Insurance automated continued claim system; review staff determination of employer coverage for UI taxes, resolves protested claims in regards to exempt/covered employment and wage issues and benefit charges; establishes and maintains employer accounts and tax rates; or may support the Food Stamp Employment & Training Program.

State of Arizona March 2009 – March 2010

Phoenix, AZ

DES/ DERS/ EA/ UITAX

Division of Employment and Rehabilitation Services/ EA/ UI Tax Section Site Code: 911B2

Sandra Canez, Status Unit Manager

Tona Williams, Supervisor, PSE IV

• PSE III (same description as PSE II, with increased work load and more independence) Job Description: perform a wide range of applicant/employment services; interview applicants to assess skills, knowledge, and abilities; make appropriate referrals to job openings; refers clients to appropriate supportive services; follow up to verify referral results; write job orders; takes Unemployment Insurance initial claims, wage protests, appeal, interstate claim, military and federal Unemployment Insurance (UI) claims; provide guidance to clients on the use of Unemployment Insurance automated continued claim system; determines employer coverage for UI taxes, resolves protested claims in regards to exempt/covered employment and wage issues and benefit charges; establishes and maintains employer accounts and tax rates; or may support the Food Stamp Employment & Training Program.

State of Arizona March 2008 – Sept 2008

Phoenix, AZ

DES/ DERS/ EA/ UITAX

Division of Employment and Rehabilitation Services/ EA/ UI Tax Section Site Code: 911B2

Lynsey Goins, Status Unit Manager

Tona Williams, Supervisor, PSE IV

• PSE I

Job Description: perform a wide range of applicant/employment services; interview applicants to assess skills, knowledge, and abilities; make appropriate referrals to job openings; refers clients to appropriate supportive services; follow up to verify referral results; write job orders; takes Unemployment Insurance initial claims, wage protests, appeal, interstate claim, military and federal Unemployment Insurance (UI) claims; provide guidance to clients on the use of Unemployment Insurance automated continued claim system; determines employer coverage for UI taxes, resolves protested claims in regards to exempt/covered employment and wage issues and benefit charges; establishes and maintains employer accounts and tax rates; or may support the Food Stamp Employment & Training Program.

State of Arizona Sept 2008 – March 2009

Phoenix, AZ

DES/ DERS/ EA/ UITAX

Division of Employment and Rehabilitation Services/ EA/ UI Tax Section Site Code: 911B2

Sandra Canez, Status Unit Manager

Tona Williams, Supervisor, PSE IV

• PSE II (same description as PSE I, with increased work load) Job Description: perform a wide range of applicant/employment services; interview applicants to assess skills, knowledge, and abilities; make appropriate referrals to job openings; refers clients to appropriate supportive services; follow up to verify referral results; write job orders; takes Unemployment Insurance initial claims, wage protests, appeal, interstate claim, military and federal Unemployment Insurance (UI) claims; provide guidance to clients on the use of Unemployment Insurance automated continued claim system; determines employer coverage for UI taxes, resolves protested claims in regards to exempt/covered employment and wage issues and benefit charges; establishes and maintains employer accounts and tax rates; or may support the Food Stamp Employment & Training Program.

State of Arizona March 2008 – Sept 2008

Phoenix, AZ

DES/ DERS/ EA/ UITAX

Division of Employment and Rehabilitation Services/ EA/ UI Tax Section Site Code: 911B2

Lynsey Goins, Status Unit Manager

Tona Williams, Supervisor, PSE IV

• PSE I

Job Description: perform a wide range of applicant/employment services; interview applicants to assess skills, knowledge, and abilities; make appropriate referrals to job openings; refers clients to appropriate supportive services; follow up to verify referral results; write job orders; takes Unemployment Insurance initial claims, wage protests, appeal, interstate claim, military and federal Unemployment Insurance (UI) claims; provide guidance to clients on the use of Unemployment Insurance automated continued claim system; determines employer coverage for UI taxes, resolves protested claims in regards to exempt/covered employment and wage issues and benefit charges; establishes and maintains employer accounts and tax rates; or may support the Food Stamp Employment & Training Program.

State of Arizona September 2007 - March 2008

Phoenix, AZ

Clerical Pool

Division of Employment and Rehabilitation Services/ EA/ UI Tax Section Site code: 911B2

6 month assignment

Tyrolee Lechuga, Admin Supt Supv

Annette Cantu, Hiring Manager

• Clerk Typist III

Job Description: Filing, sorting, or arranging documents, copying or coding information, operating office machines (copier, fax, etc.), answering phones, opening, sorting, and distributing mail (mail processing), reviewing documents for accuracy and completeness, type forms, invoices, vouchers, envelopes, labels, correspondence or reports, using MS-Office DES/DDD/ Central Office Quality Assurance Unit

Laurie Lockyer, Manager

6 week assignment

Admin Assist. II

Job Description: Provided Support to The Quality Management Unit, including Quality Management Administrator, Quality Assurance Manager, Data Analyst and Technical Assistance Coordinator, Internal Quality Assurance Specialist, Incident Management Coordinator, Program Monitoring Supervisor, 11 Program Monitors, and provided indirect support to 20 District Monitors. My Duties Included: Data entry into several Quality Assurance Databases, Developing and maintaining tracking systems, I made meeting arrangements (ie: scheduling conference rooms, setting up bridge calls, etc.), Copying/ filing/ mailing/ and faxing, I pulled incident reports, Collected time sheets, created, updated, and maintained many various files, created a tickler system to track and alert when items where due, ordered supplies, provided phone coverage, assisted with the mortality and care concern processes, Assisted with pre-screening applicants, scheduling interviews, creation of the interview panels information packets, and checking references, assisted with putting together training packets Corporate Job Bank October 2006-September 2007

Phoenix, AZ

-AZ Office of Vital Statistics

Inputting Vital Record Data, Prepping sensitive documents for input, Quality Control

-AZ State Hospital

packing and moving office furniture, lifting objects over 70lbs Arizona Republic, Circulation Dept

Inbound Customer Service, multi-tasking, auto-answer phone system, strong

MS-Windows skills

Security Incognito Bar May 2006-July 2006

Phoenix, AZ

Teamwork

Staying focused in a lax environment

Money Handling

Janitorial skills- cleaning bathrooms and parking lots

Verified Admissions at the front door

Dispute Resolution

ADEX - Lucent Tech August 2005-May 2006

Phoenix, AZ

Mobile Data Collections from cell phone towers

Testing and receiving power and test signals from newly built and rebuilt cell towers

Multi-tasking

Dual laptop system, four cell phones, data entry

On the fly troubleshooting of simple network errors.

Led a team of two

Map reading /GPS

CCB (Cave Creek Billing) June 2005-August 2005

Tempe, AZ

Third Party Billing for 700,000 Internet websites.

Inbound and Outbound call center

Customer Service

Subscribing and renewing cust.,

troubleshooting errors with various web sites,

responding to e-mails using access, assisting cust. with updating their profiles MSA - Drive Financial April 2005-June 2005

Phoenix, AZ

Auto loan Collections Inbound/ Outbound

Computers, Strict Procedure, Great collector

Business Connections June 2000- January 2005

Lanham, MD

Communication Systems Installer

Professional instillations and removal of large office buildings' telephone systems in a timely manner

Ability to run multiple voice and data lines to many separate locations, including termination of jacks

REFERENCES

Available upon request.

Contact this candidate