KATHLEEN R. STEVENS

** ******** ***., *** ***** Village, IL 60007 • 847-***-**** • adyvws@r.postjobfree.com BUSINESS PLANNER – HIGH-LEVEL ACCOUNT MANAGEMENT

Developing & Executing Strategies to Increase Revenue & Ensure Outstanding Client Service Complex Project Management – Implementing Procedures & Improving Performance Dynamic and results-driven professional with over 25 years of success and rapid growth in diverse management and key account support roles. Demonstrated persistence in exceeding goals, with a proven ability to resolve problems and streamline complex processes while satisfying organizational objectives. Recognized as a valued business partner and extension of Senior Management, participating in all solution development and quality service delivery. Organized and strong leader capable of building and mentoring large teams through effective and open communication. Strong reconciliation and collections. Strives for resolution and low DSO.

Career History

Johnson Service Group, Inc. (staffing firm)(Westmont, IL) Accounts Receivable and Cash Application Manager January 2017 – present

● Maintain the DSO for 38 days.

● Managed department of 4 AR Analysts and 2 Cash Application Specialists.

● Responsible for all Accounts Receivable and Cash Application functions.

● Responsible for 4 Client Analysts, and 3 Cash Application Clerks.

● Strive for a lower over 91 and to ensure we work with clients to pay within contractual terms of agreement.

● Responsible for ensuring all account maintenance is being resolved, including unapplied cash, short and overpaid invoices, and credit memos.

● Responsible for ensuring that all reporting was accurately completed for DSO, unapplied cash, and ineligible report for bank.

● Responsible for ensuring performance reviews were completed in a timely manner for each employee.

● Approve all adjustments and to see how the adjustments affect overall aging.

● Prepare documentation for bank audits.

● Communicate and work with all branch offices, VP’s, CFO, COO, President, Billing Dept, Payroll Dept, Finance, and entire sales team.

● Credit search for new customers and decision making whether to move forward with new customer’s or to decline.

● Reviewed all customer accounts on aging report with analyst monthly.

● Conducted multiple conference calls with customers, and upper management team. Readerlink Distribution Services, LLC (Oak Brook, IL) Accounts Receivable Manager June 13, 2016 – August 16, 2016 Responsible for the general oversight of the Accounts Receivable (A/R) functions: providing leadership to the A/R team, establishing performance metrics, and monitoring open A/Rs.

● Established collection goals and A/R aging goals for the A/R Supervisor and the A/R team.

● Provide training and guidance to Supervisors and team members to ensure highest performance levels.

● Handle customer escalations from Supervisors and team members as needed.

● Coordinate A/R approval pricing, co-op and misc. deductions, ensuring compliance with company guidelines while maintaining sound business judgment.

● Daily review and analysis of account status to provide appropriate follow-up with regards to overdue payments.

● Determine the correct course of action necessary to collect past due balance.

● Interact with IT, Sales, and Warehouse departments addressing issues.

● Complete any special Accounts Receivable or Credit projects necessary.

● Facilitate and review reconciliation with customers.

● Managed staff of 6 credit specialists.

Zebra Technologies (Lincolnshire, IL) / Tek Systems (Schaumburg, IL) Customer Service Manager 2015 – March 31, 2016

Managed global customer database and advocated for customer’s needs with repair depot for repairs, expedites, and escalation issues.

● Managed escalations with repair depot.

● Facilitated quality issue resolution regarding customer repairs.

● Developed and maintained working relationships with 100+ customers globally.

● Oversaw processes to ensure exceptional service and fast issue resolution when necessary.

● Cultivated working relationships with sales, engineering quality, purchasing, and repair teams.

● Participated in process improvement.

● Provided customers with daily, weekly, and monthly reports. Motorola Solutions, Inc. (Schaumburg, IL)

Business Planner/Credit Manager 1997 – 2014

Managed relationships between Local, State, and Federal government clients to provide them with custom telecommunication and Information Technology (IT) systems valued up to $30 million per system. Aged and forecast product business revenue on a monthly, quarterly, and yearly basis. Managed budget deadlines and facilitated resolution of all public safety issues. Worked closely with Project Managers to ensure absolute customer satisfaction through consistent, direct communication with all clients.

● Maximized revenue by proactively researching and up-selling clients on business projects, driving revenue, and managing a portfolio of over $200 million per quarter.

● Facilitated all development and execution of up to 30 concurrent projects.

● Researched, tested, and implemented new Oracle-based IT systems to increase efficiency and visibility in system orders.

● Managed large project orders to ensure that they bridged and fed over to internal and external factories and materials suppliers.

● Acted with high discretion for military and government clients including projects directly serving the White House.

● Ensured that all materials arrived on-time to factory and consolidation centers so that systems could be built and shipped to meet tight deadlines for each contract.

● Charted and reported a trend in quick-turning business to demonstrate a historic ability to serve high-level clients, resulting in a stronger focus and significant increase in revenue by targeting the most appropriate market. Hired, trained, and managed a team of 20 credit analysts serving Fortune 500 clients throughout the Eastern United States. Managed account scrubs and employee reviews. Oversaw all receivables.

● Achieved 1st place five times in a nationwide contest by having the lowest accounts receivable ratio.

● Consistently held the lowest prior dollars throughout the entire company.

● Created the first implemented internal credit card processing system which allowed smaller clients to directly purchase, and quickly receive, materials they needed. Collaborated with the Treasury, Senior Management, and IT department to allocate and use budget dollars.

Education

Bachelor of Science in Business Management, National Louis University, Wheeling, IL – 1999 Technical Skills

Highly Proficient in:

● Microsoft Suite, Word, Excel, & PowerPoint

● Oracle Financial

● Brio/Pivots

● SAP/PSR

● GP

● Bullhorn

● Vlook-up

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