HEADE CRICE

PROFESSIONAL PROFILE

Experienced assistant with strong, problem-solving and organizational skills excels in calendar management, scheduling, data entry, data management honed in a customer-focused environment. I am looking to utilize my skillset to obtain a full time position within a company that allows me to grow and show my potential. SKILLS

WORK EXPERIENCE

ADMINISTRATIVE ASSISTANT 12/2017 – 06/2023

ENV Services, Inc, San Antonio, TX

• Create pricing estimates for certification and repair services for clients in multiple states.

• Scheduling services for up to 300 existing and prospective clients on for about 20 field technicians.

• Creating purchase orders and placing orders for repairs required onsite at several facilities as needed.

• Obtaining and entering of payment information in secured billing program.

• Record keeping for billing after completion of services.

• Creating new equipment assets for each new account.

• Involved in training of new team members within my department.

• Coordinating major repair and certification projects with multiple departments and vendors. CUSTOMER SERVICE REP 08/2017 - 12/2017

Avant Smart Home, San Antonio, TX

• In charge of collecting and updating payment information for customers to prevent interruption of service and subsequent cancellation with monitoring company.

• Obtaining clients’ previous company cancellation and buyout documents while completing quality assurance calls of their sales and installations.

• Scheduling of appointments for service calls, installations and relocations of alarm system.

• Following up on customers’ issues and questions, transferring to appropriate department for assistance.

• Answering customers’ questions on buyout checks, providing over the phone assistance to troubleshoot their systems and scheduling service calls.

adyvuo@r.postjobfree.com 210-***-**** San Antonio,

United States

Project management

Decision making

Leadership

Training

Strategic planning

Research

Problem solving

MS suite

Purchasing

Data entry

Appointment Scheduling

Multitasking

HEADE CRICE

STORE MANAGER 01/2017 - 05/2017

The Cash Store, San Antonio, TX

• Opening and balancing the safe and distributing cash to work stations

• Making sure all cash, debit, and check transactions are performed correctly per company’s policy and procedure, while keeping track of cash levels in store and avoiding cash shortage.

• Balancing employee’s drawers to avoid filing deviations for shortage or overage of cash in store.

• Overlooking over staff to make sure that all tasks assigned to them are being completed promptly and thoroughly.

• Assisting employees when further help is needed with customers’ questions about their accounts if employee is unable to ease situation.

• Double checking information for employee before submitting for approval.

• Setting daily goals to track new customers inflow and increase collection inflow, to make sure store stays within budget and is producing results.

• Answering and returning phone calls to customers needing further assistance on their concerns or questions regarding their accounts.

• Sending collection notifications, answers on corporate marketing mail and referral payout

• Building rapport with all customers to be able to build trust and maintain work environment friendly and welcoming for all visitors.

ASSISTANT STORE MANAGER 04/2014 - 01/2017

The Cash Store, San Antonio, TX

• Opening store and preparing reports for the business day while also being able to balance drawers throughout the day.

• Greeting and welcoming all customers to be able to build rapport with each of them

• Calling customers to remind them of payments coming due and also collecting from past due customers, to ensure company is profitable.

• Following up with prospective customers to maximize on new customers and educate them on information needed to complete their accounts.

• Answering the phone while being courteous and solving concerns from customers.

• Creating new phone applications and in store applications by collecting required documentation and processing information for accurate loan approval

• Making sure all customer’s records are being safeguarded and all information is kept private for each customer from other customers and family inquiries over the phone.

• Organizing file cabinets throughout store and checking on documents that need to be updated.

• Assisting Manager with errands for store such as bank runs, supply purchases and petty cash transactions.

• Organizing new deliveries in their proper storage area and letting manager know when supply is low so we can place new orders from vendors.

HEADE CRICE

CASHIER 06/2013 - 12/2013

Corner Store Brands, San Antonio, TX

• Processing customer’s transactions fast and accurately to reduce wait time and increase productivity.

• Accurately counting of money as it was transferred from safe to cash register and vice versa.

• Adhering to company’s policies pertaining legal adult substances.

• Being observant of environment to prevent theft and danger to customers and employees.

• Building rapport with all customers to maintain repeat business.

• Restocking shelves while ensuring that all customers were being helped in the meantime

• Monitored the shelf life of perishable food items and replaced items as they expired and notifying Manager to keep track of loss inventory. HEADE CRICE

EDUCATION

Business Administration Alamo Colleges San Antonio, TX 2012 - 2015 TECHNICAL EXPERIENCE

IndySoft Software

Macola Software

Microsoft Suite

Adobe Acrobat

Contact this candidate