Kristen M Vaughn

**** ****** ***** ***** **********, NC 27545

Cell: 919-***-**** E-mail: adyvu0@r.postjobfree.com

I am a results-oriented business professional with proven abilities in strategic planning and project management. I am extremely adept at improving efficiency of operations, team building and detailing project information in order to determine effective processes for operational success. One of my strong suits is the ability to identify areas of strength and weaknesses and implement company policies, standards, and changes in operations and systems that optimize productivity and the bottom line. I have demonstrated a strong ability to motivate staff and ways to maximize productivity and control costs through the most effective uses of manpower and available resources.

STREAMLINING OPERATIONS PROGRAM DEVELOPMENT RESULTS ORIENTED

MANAGER / MOTIVATOR CUSTOMER RELATIONS / RETENTION LABOR UTILIZATION ANALYSES

Summary of Qualifications

Twelve plus years’ experience in operations management

Eight years’ experience as package car driver for United Parcel Service

Three years’ experience in running and managing a landscape design business

Exceptional organizational skills, extremely efficient, excellence in customer retention

Excellent communication and interpersonal skills, a creative thinker with strategic problem-solving skills

Highly motivated and goal-oriented, outstanding determination and work – ethic

Excellent motivator, coach and adaptable “team player” with a strong record of increased responsibilities

Proficient with MS Office and TMW dispatch, invoicing, settlements and Appian routing

Firm believer in practicality and driving to quick value-oriented results and budget achievement

Education

Pfeiffer University, MBA program

North Carolina State University – Bachelor of Science, Horticultural Science

Experience

Republic Services, Charleston, SC (2021 – 2023) Dispatcher

Dispatched 100 plus residential and commercial drivers, servicing three counties.

Assigned daily routing and cross training schedule. Re-sequenced routes for optimum efficiency.

Managed municipal contracts, and subscription customer’s issues.

Harris Teeter, Raleigh NC (2014 – 2021) Department Manager

Supervise up to 40 associates in the Customer Service Department, Express Lane and accounting office. Responsible for assisting the Store Manager with the overall direction, coordination, and evaluation of various departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards.

Responsibilities include performing floor monitor duties, interviewing and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Brown Trucking, Durham NC (2012 - 2013) Ratings Analyst / Dispatcher

Worked with operational team with dispatch of 100 plus drivers servicing over 200 customers

Assisted Business Development Managers with bid proposals and route analyses

Monitored and examined company performance for conformance to original proposal.

Performed and conducted clerical, administrative and logistical support tasks.

Maintained and managed customer information in computer system.

Conducted and performed proposal preparation, contract negotiation, and administration of major contracts

Cardinal Logistics, Buford, GA (2010 –2012) Operations Supervisor

Managed the dispatch and planning for 60 plus fleet of drivers for dedicated 3PL deliveries

Monitored and tracked KPI for customer to ensure we were decreasing costs and providing outstanding benefit

Achieved 99% on time delivery

Implemented new routing process and warehouse loading procedures

Consistently cut miles and routes while enhancing back haul opportunities

Waste Industries, Atlanta, GA (2007 – 2009) Operations Manager

Hired, trained and supervised 50 plus employees

Responsible for entire operation of residential trash, recycling, and yard waste operation, servicing 33,000 customers

Implemented numerous procedures which resulted in significant productivity improvements, reduction of labor / truck hours and an increase in customer satisfaction

Reduced injury and accident ratio by 75%, through effective safety training, pinpointing causes, and one-on-one employee coaching and training

Increased revenue by dispatching routes in order to decrease fuel consumption, man hours and better serve our customers by reducing costs. The overall result – profit margin increased 125% during my tenure

Responsible for reducing overall operational costs through effective, applicable management and coaching

Sage Mountain Landscape Design, Inc., Raleigh, NC (2004 – 2007) Owner / President

Designed residential and commercial planting and landscape projects

Supervised crews, employed marketing strategies, received and priced inventory and priced installation projects

Secured customer loyalty by providing exceptional service

Taught weekly seminars pertaining to landscape projects at various Raleigh, NC Home Depot’s

United Parcel Service, Raleigh, NC (1999 – 2004) Operations Supervisor

Managed daily production and dispatch of 60 package car drivers, the largest driver group in the Raleigh hub operation

Driver group became most efficient and productive under my leadership

Trained new drivers, and monitored, maintained and improved existing driver’s safety and productivity records

Teamed with preload and IE departments to improve route designs, dispatch and preload efficiencies

Led daily safety meetings for assigned driver group, and weekly meetings for entire hub operation

Was assigned as center lead for peak season route designs, planning and implementation

Designated as Lead Safety Manager for entire Raleigh South Center, where management skills were utilized in adhering to OSHA and DOT regulations

Appointed as Raleigh South’s supervisor of office staff – streamlined procedures for on-call air dispatch, paperwork and payroll

Managed, trained and dispatched entire Raleigh building’s drop box drivers, ensuring efficient customer service

Maintained thousands of accounts and gained new business through excellence in customer service, accessibility, and motivation of driver groups to produce leads

United Parcel Service, Raleigh, NC (1991 – 1999) Package Car Driver

Knowledge of 40 + routes, designed rural route maps, maintained a perfect safety, driving and delivery record

Awarded numerous times for excellence in development in business leads

One of four drivers chosen, (out of 220), to attend Lead Driver School

Trained full-time drivers in company’s implementation of Lead Driver Training program

References: available on request

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