ROADSIDE ASSISTANCE REP.

****-****

Worked from home for a company that handles

roadside assistance for different insurance

companies.

Checking insurance to see if assistance is

covered, taking payment if not covered or partial

payment. Upselling extra services, using maps

to find customers and to find mechanic shops for

vehicles. Also handling billing and accounts

● Type 45 WPM

● Worked 8 years in a call

center ● Worked 3 years in a work at

home setting

● Trainer at a Call Center ● Supervisor at a Call Center

Customer Service

Representative

2018-2020

Customer Service Representative at Sitel a third

-party company that has contracts with other

companies. Took incoming calls for At&T helped

customers with troubleshooting, billing, accounts

and educating customers about services,

EDUCATION