Customer Relations Service
Resume:
Donna Bearden
Texarkana, AR *1854
*************@*****.***
Professional Summary
I am hard working, people pleaser. I always work to maintain communication with customers.
Really never met a stranger.
Skills
Business Administration
Data Communications
Report Preparation
Enforce Policies
Database Administration
Scheduling
Switch Board Operator
Sorting and Labeling
Coaching and Training
Report Writing
Customer Relations
Clerical Support
Education
March 2005
Cossatot Community College of The University of Arkansas De Queen, AR
Diploma Switch Board Operator
Work History
June 2007 - Current
First Choice Service Company - Texarkana, TX
Office Manager
Developed and maintained successful relationships with vendors, suppliers and contractors.
Managed office operations while scheduling appointments for department managers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Identified and communicated customer needs to supply chain capacity and quality teams.
January 2004 - July 2006
Southern Refrigerated Transport Inc. - Texarkana, AR
Fuel Clerk
Maintained clean and orderly workstation.
Performed cash, card and check transactions to complete customer purchases.
Processed fuel and merchandise transactions by operating POS system with accuracy.
February 1999 - November 2005
E Z Mart - Texarkana
Manager
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
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