Summary: I am a fully committed, capable and confident ambulatory team lead, which possesses the required vision, ability, drive and enthusiasm to be successful in a management role. I am a highly well-organized consistent individual who can quickly comprehend complex labor and managerial scenarios. Most importantly, I can communicate and work in partnership with Labor organizations due to my experience as a union steward while I was an LVN.

Certifications:

oLicensed Vocational Nurse – (VN256976)

oBasic Cardiac Life Support Certified (BCLS)

oMedical Assistant Certificate

oCompletion of AIA Program

oBachelor’s in business administration: University of Phoenix (Graduation in Oct/Nov 2022)

Experience and Abilities:

oHealth care leader knowledgeable of back-office workflow, CSG, POE, SOR, FM, IM, Peds, NC, Flu & COVID vaccination

oAble to provide focus and direction with prioritization. AIA with Project Improvement and Management Experiences

oWell knowledgeable of Kaiser Permanente Policies and Procedures, Principles and Responsibilities, Labor Management Partnership, and the Corrective Action Process.

oAttendance Committee Member and familiar with the Annual Vacation Process.

oQBS Level II, English/Spanish

oAble to schedule and staff clinic properly. Able to manage front and back-office staff

oAble to resolve issues and problem solving, familiar with human resources and labor relations protocols as well as the department of safety standards guidelines.

oWorks well with others or independently.

oKnowledgeable of Kaiser Systems as well as Health Connect & main frame.

oWell, trained in all labor functions, tactics, and procedures, able to read and translate contractual language.

oKnowledgeable with correct action process, also understand the importance of Labor Management Process

oKnowledgeable and trained in all state and federal labor laws in which includes HIPPA.

Career: - SOS ADA (Floating Pool)

October 2021 – Present

-Supporting OC with COVID 19 Vaccination Program and COVID 19 Testing Sites

-Manage staff training, audit performance, and address POEs

-Currently oversee 30 Temporary / Contingent workers supporting COVID 19 Vaccine Centers and Testing Sites

-In charge of the Project Mangers support Vaccine Centers/Testing sites

-Manage all time off, schedules and timecard approvals for Vaccine / testing sites

-Working closely with Primary Care to implement COVID 19 Vaccine into the back office (like flu)

-Pediatric Back-office implementation of COVID 19 Vaccine has been completed in 6 of 15 MOB with Pediatric Departments

-Currently working on incorporating COVID 19 at all walks in flu tables in OC during the fall

-Lead Biweekly call with lead MD and stake holders to provide updates on vaccine sites and testing sites

-Partner with UHW and meet with them monthly to discuss current process and upcoming events with vaccine centers and testing sites

Clinical Supervisor

April 2020 – October 2021

-Lead for Immunization and Quality: for all vaccines across Orange County in Kaiser Permanente

-Lead for Flu Vaccination Program and Covid Vaccine Centers at Kaiser Permanente OC

-Lead for VFC (Vaccine For Children) for OC at Kaiser Permanente

-Provided High Level Data for Department Managers to help support Vaccination Programs

-Partnered with Management to help create improvement process to help support flu and vaccination program

-Interviewed and hired 60 Temporary LVN’s to support Flu Program

-Personally, scheduled all training and onboarding for temporary LVN’s

-Responsible for Temporary LVN’s schedules and timecards

-Lead Clinical Supervisor for COVID 19 Vaccination Centers in OC

-Worked closely with upper leadership, IT, Process Improvement Teams to open 5 large COVID 19 Vaccine Centers

-Leading vaccination centers from hiring, training, implementing workflow, to operation and staff management, making sure staff was well informed of the all the updates provide by region and CDC regarding COVID 19 Vaccine

-Conducted weekly meetings to update upper leadership on status of COVID 19 Vaccine Centers

-Our team was one of the few service areas that was able to mimic the Baldwin Park floor plan that allowed us to see up to 2000 members daily

Project Manager I/Immunization Coordinator for Orange County (CSG Department) – Kaiser Permanente

March 2017 - 2020

-Lead CSG immunization team, smoking cessation project, and Flu Team

-Oversaw all of Orange County's VFC sites: EMO and LPM

-Prepared and enrolled La Palma and secured their enrollment with VFC

- Passed all Audits from region and state for both VFC Sites

-Completed AIA Program: HNB MOB Peds Department helped them with their “TWO FLU BEFORE TWO” they were able to increase by 6%

-Lead Project Manager for the Tobacco Cessation Initiative for OC

LVN III Team Lead – Kaiser Permanente December 2013 – 2017

As LVN Team Lead and Nurse Clinic LVN, assist and help with physician messages, supported back-office staff with MD schedules, assist with all patient needs including walk-ins, help administer proper TMT to patients under physician orders, assist with workflow in nurse clinic so that RNs can successfully round clinic. Assure all care gaps and POE is completed. Conduct blood pressure monitoring and diabetic retinal screening, keep track of medication and immunizations for clinic, update lot numbers and make sure all medications are labelled correctly and provide coverage for staff. Union steward for UHW.

Career History Continue:

License Vocational Nurse – Kaiser Permanente April 2011 – December 2013

Performed direct patient care within my scope of competency such as taking vital signs, checking blood pressure, taking medical histories, preparing patients for medical tests and examinations, and assisting physicians during examinations, assisted with special procedures, minor surgical procedures and/or diagnostic exams. Assessed and monitored patients' conditions and would notify physicians. Conduct diabetic retinal screening and would prepare and administer medications as directed by the physician. I would provide medical information and education to patients, as directed, and instructed by physician. I would also document pertinent patient information and I would always maintain patient confidentially.

Medical Assistant – Kaiser Permanente April 2000 – April 2011

I performed direct patient care by taking vital signs, checking blood pressure, medical histories, preparing patients for medical tests and examinations and assisting physicians during examinations and some minor surgeries. Would explain medical procedures, sterilize medical instruments, and perform diabetic retinal eye screenings, would do messages, and return patients calls, book appointments and administer Immunizations and shots for both pediatrics and adult patients as directed by physician and maintain patient confidentially.

Education:

University of Phoenix: Bachelors in Business Administration 2022, started Master Program early 2022

Stanbridge College Vocational Nursing Diploma, 2010 Bryman College Medical Assistant Certificate, 2000 La Quinta High School High School Diploma, 1999

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