Customer Service Project Manager
Resume:
Lea Sassano
Troy, MI., 48099
**********@*****.***
SKILLS
Seeking a position in business management. I would like to gain more knowledge, skills, and experience within my new position. I have the ability to adapt to new environments, challenges, and execute difficult situations, accordingly. I would like to use my previous experiences and educational knowledge into a position. Where I can advance as an individual in the workplace. Apply my skills and knowledge to any type of situation and solve any problem that occurs within the company or concerned clients. Naturally driven and motivated to learn more about the organizations. I enjoy working individually and in teams to achieve company goals and deadlines. EXPERIENCE
Serv-U-Success, Auburn Hills, MI - Assist Manager/Project Manager June 2021- May 2023
● Experience in directing a group or few employees on projects for in store reset and remodel departments.
● Assist manager in creating and regularly monitoring the department operational budget.
● Coaching, mentoring, and motivating team members to help drive sales while delivering exceptional customer service.
● Acting as the liaison, and partner between customers, sales associates, and leadership teams.
● Recruiting, supervising, and leadership teams or developing new staff members.
● Working with a leadership team to deliver promotional strategies and programs.
● Studying market research and trends to determine and forecast customers demands, potential sales, and competitive sales. Papa Romano, Clinton Township., MI - Server/Delivery Driver November 2020- August 2022
● Experience in customer service; answer phones, take orders by phone and input orders electronically on the computer.
● Prep all types of food necessary for the day or week.
● Make food to order, keep the area of the pizzeria and store clean and restock the products as needed. Experience in cash register and credit card machine
● Experience in delivery and monetary exchange, if needed.
● Experience in time-management for delivery purposes. State Farm, Harrison Township, MI- Administrative Coordinator July 2017- April 2020
● Greeting clients and visitors.
● Perform data entry and update paperwork.
● Maintaining documents and word processing.
● Process and reports office expenses
● Maintain physical and digital employees records
● Perform weekly payrolls and benefits.
● Manage inventory supply.
● Perform administrative duties and errands.
● Distribute correspondences and other materials to department staff/faculty.
● May perform specialized services of routine clerical/administrative nature in strict accordance with established procedural guidelines as appropriate to the position.
● Perform miscellaneous job related duties.
● Organize travel arrangements, accommodations and reservations needed as required.
● Help organize and maintain the office common area.
● Perform basic accounting: receivable and payable. EDUCATION
University of Phoenix, Southfield., MI- Bachelors of Science in Business with concentration of Business Administration
August 2007- May 2011
University of Phoenix, Southfield., MI- Master of Science in Business Administration August 2011- May 2013
Henry Ford II High School - Diploma
September 2000- June 2004
AWARDS
Entrepreneur for International business by University of Phoenix Chairman of Business Degree and Southfield Community (Southfield, MI., April 2013)
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