Customer Service Quality Control
Resume:
Jacob Morehouse
Grand Rapids, MI *****
***************@*****.***
Summary
Customer-oriented Bar Manager well-versed in overseeing movement of liquor, beer and specialty drinks. Diligent in intricate supply restocking tasks and customer area cleanliness. Strong team leader and bar staff trainer lends hands-on organization and understanding to approach. Knowledgeable restaurant worker trained in bar operations and offering diligent leadership, planning and organizational skills. Dedicated to maximizing profits with effective cost controls and promotional strategies. Skilled team builder and trainer with solid customer service background.
Skills
Original recipes
Outgoing personality
Health codes compliance
Marketing and sales experience
Experience
September 2020 to Current
Social House Tavern Grand Rapids, MI
Bar Manager
Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise. Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events. Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximize revenue.
Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty. February 2016 to September 2020
The B.O.B. Grand Rapids, Michigan
Bar Manager
Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise. Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events. Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximize revenue.
Inventoried glass and stemware, cutting costs [Number]% through effective inventory management.
April 2016 to April 2017
Bouma Brothers Grand Rapids, MI
Landscaper
Assisted in scheduling weekly landscaping projects and tasks to meet deadlines. Administered pesticides to mitigate and control pest damage. Applied weed and pest control chemicals to protect customer lawns. Pruned trees and bushes to improve visibility and shapes. Reviewed design plans and instructions and completed work according to specifications. Education and Training
Expected in April 2022 Grand Valley State University Allendale, MI Mechanical Engineering Mechanical Engineering
April 2020 Grand Rapids Community College Grand Rapids, MI Associate of Arts
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