Renee M. Hughes

Atco, NJ *****

856-***-**** adyvrm@r.postjobfree.com

OFFICE MANAGEMENT HUMAN RESOURCE MANAGEMENT

An Office Manager and Human Resource Manager with over 5 years of progressive experience augmented by a strong post-secondary background in Healthcare Administration; including experience in employee recruitment and retention, staff development, mediation, conflict, HR records management, HR policies development, demonstrated success negotiating win-win compromises, developing and writing personnel manuals, policies, and job descriptions. Is a genuine influencer who thrives on tough challenges with proven ability to function as a successful office manager and human resources manager, with effective management and goal setting abilities combined with superior leadership, team building, communication, interpersonal, and presentation skills. Is a creative and innovative thinker; Self-motivated with the ability to excel in a fast-paced environment; communicate effectively at all levels; manage competing priorities; and adapt readily to new challenges.

Currently seeking administrative opportunities with a renowned organization preferably within the healthcare industry but not limited to, with opportunities for growth and advancement.

Signature Skills

Office Management HR Management HR Best Practices

Change Management Employment Law FMLA/ADA/EEO/WC Orientation & On boarding

Training & Development Performance Management Talent Acquisition

Employee Relations & Diversity Leadership Development Staff Coaching & Mentoring

HR Policy & Processes Analytical & Organized HIPPA Compliant

Oral & Written Communication Independent & Team Player Microsoft Office

Medical Terminology Clinical Procedures

EDUCATION

Master Degree in Healthcare Management 2017

American Intercontinental University Graduated SUMMA CUM LAUDE with a GPA of 4.0

Bachelor Degree in Business Administration (Specialization in Healthcare Management) 2015

American Intercontinental University Graduated SUMMA CUM LAUDE with a GPA of 3.98

EXPERIENCE

Virtua Health System Voorhees/Berlin/Marlton, NJ

CURRENT POSITION: Patient Access Registrar Outpatient Lab 2019- Present

DUTIES INCLUDE: Greeting patients upon their entry and acting as first contact maintaining

excellent customer service, successfully verifying, gathering, and inputting patient demographic

information into the Epic system, validating insurance benefits, obtaining required authorizations and

signatures for all pertinent documentation, collecting insurance co-pays when applicable, auditing

cases to verify all information and procedures were followed accordingly, cross-trained in all facets

of Patient Access including the ER, Outpatient Lab, Radiology, Same Day Surgery, Pre-Op Covid Swab,

Mega-Site for the Covid vaccine, Infusion, OB Triage, and Admissions

Serenity Home Healthcare & Nursing Solutions, L.L.C. Somerdale/Sewell, NJ

Office Manager/ Administrator/ HR Manager 2015- 2019

Oversee the management and operations of the office, with a staff of over thirty (30) employees, including recruiting, marketing and business development.

Full scope of all HR related issues, from posting jobs online to interviewing/termination.

Monitor the quality and appropriateness of all services provided by all staff members to ensure compliance with company policies and procedures as well as with all with applicable laws and regulations

Ensure client satisfaction while resolving any and all conflicts

Ensure adequate staff education, training and evaluation.

Mentor and support staff, and grow office by keeping abreast of industry and community trends and referral opportunities.

Apply entrepreneurial and relationship-building skills and lead a caring, professional team that is instrumental in providing the highest quality care to clients and the community at large.

Building a dynamic team dedicated to providing the highest levels of client care and customer service

Kept track of time and attendance

Acquired CHAP Accreditation for the Home Health agency and kept up with all applicable compliance

Liaison to insurance companies

Serenity Home Healthcare & Nursing Solutions, L.L.C., Somerdale, NJ

POSITION HELD: Certified Home Health Aide 2014- 2015

DUTIES INCLUDED: Personal care to assigned clientele, bathing and toileting assistance, light housekeeping, preparation of small meals, medication reminder, incontinence care, and general errands.

REFERENCES

Available upon request.

Contact this candidate