Front Desk General Manager
Resume:
DIANETTA
LADSON
dianettaladson**@gmail.
com
Edmond, Oklahoma
73003
Organized and dependable candidate successful at
managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Home 2 Suites professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the
organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level every position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking general manager position. Offering excellent communication and good judgment. PROFESSIONAL SUMMARY
Home 2 Suites - General Manager
Edmond, OK • 07/2022 - Current
Home 2 Suites - Front Desk Receptionist
Edmond, OK • 06/2021 - Current
WORK HISTORY
Managed budget implementations, employee reviews,
training, schedules and contract negotiations.
•
Developed and maintained relationships with customers and suppliers through account development.
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Maximized efficiency by coaching and mentoring
personnel on management principles, industry practices, company procedures and technology systems.
•
Implemented operational strategies and effectively built customer and employee loyalty.
•
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
•
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
•
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
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SKILLS
• Supply Chain Management
• SAP Crystal Reports
• Microsoft Internet Explorer
• Management Team-Building
• Administrative Management
• Microsoft SharePoint
• Microsoft Excel
• Microsoft Project
Problem Anticipation and
Resolution
•
• Hiring and Onboarding
• Microsoft Access
• Microsoft Windows
• Business Leadership
• Microsoft Office
Business Management
Principles
•
• Microsoft Outlook
• Focus and Follow-Through
• Financial Statement Review
• Customer Service
• Fraud Detection
Removing Damaged
Materials
•
Oklahoma Northern College
Tonkawa
Associates : Bu
Perry High School
Perry, OK • 08/2010
High School Diploma
Oklahoma Northern College
Tonkawa • 05/2013
Associates : Business
Administration And
Management
EDUCATION
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
•
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
•
Transcribed phone messages and relayed to appropriate personnel.
•
Used internal software to process reservations, check-ins and check-outs.
•
• Collected room deposits, fees and payments.
Monitored office supplies by checking inventory and placing orders.
•
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
•
Kept accounts in balance and ran daily reports to verify totals.
•
Confirmed relevant guest information and payment
methods to prevent fraud.
•
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
•
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
•
Entered customer data into room system and updated information whenever patrons changed rooms.
•
Maintained transaction security by verifying payment cards against identification.
•
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
•
Contacted housekeeping staff and maintenance
department immediately to resolve guest room issues.
•
Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
•
Updated customer accounts with add-on room charges, minibar use and room service bills.
•
Prepared weekly employee work schedules for team
members.
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Protected guest valuables with main safe or in individual boxes to maximize security.
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Planned coverage needs and organized services to
support incoming special events.
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Explained details regarding property to acclimate
patrons to resort environment.
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Home 2 Suites - Front Desk Receptionist
Stillwater, OK • 06/2017 - 12/2021
Promoted local entertainment and sporting events and offered details to assist patrons.
•
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
•
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
•
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
•
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
•
• Collected room deposits, fees and payments.
Monitored office supplies by checking inventory and placing orders.
•
Kept accounts in balance and ran daily reports to verify totals.
•
Confirmed relevant guest information and payment
methods to prevent fraud.
•
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
•
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
•
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
•
Contacted housekeeping staff and maintenance
department immediately to resolve guest room issues.
•
Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
•
Updated customer accounts with add-on room charges, minibar use and room service bills.
•
Maintained transaction security by verifying payment cards against identification.
•
Entered customer data into room system and updated information whenever patrons changed rooms.
•
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
•
Used internal software to process reservations, check-ins and check-outs.
•
• Transcribed phone messages and relayed to appropriate Holiday Inn Express Hotel - Housekeeping Attendant Perry, OK • 08/2011 - 10/2014
personnel.
Used chemicals by following safety protocols and
procedures to avoid burns and injuries.
•
Disposed of trash and recyclables each day to avoid waste buildup.
•
Engaged with guests on room requirements and
amenities to promote overall satisfaction.
•
Removed bed sheets and towels from rooms and
pre-treated stains to maintain and restore linen
condition.
•
Restocked room supplies such as facial tissues for personal touch with every job.
•
Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
•
Responded to requests from patrons for linens and
toiletries.
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Kept building entryway glass clean and polished for professional presentation.
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Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
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Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
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Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
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Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
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Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and
upholstered furniture.
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Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
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Cleaned and stocked minibars with necessary beverages and supplies.
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Delivered and retrieved items on loan to guests such as ironing boards, cots and irons.
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Used computer softwate to update status of each guest room and record maintenance needs.
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• Performed rotation cleaning by steam cleaning carpets and draperies.
Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
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Provided laundering services for guests by washing, drying and hanging laundry.
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Placed orders for new inventory to guarantee availability of adequate cleaning supplies.
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