Customer Service Representative

MP MARQUIANA PATRICK-HOLMES

adyvqx@r.postjobfree.com 757-***-**** 838 Bancker Road Apt D, Norfolk, Virginia, 23518, US Customer service professional with more than 10 years of experience working in call centers. Consistent positive interactions with customers and knowledge of time management have resulted in a promotion to team leader. Proven ability to provide excellent customer service in busy environments. Expert at providing relevant information and options for resolving problems effectively.Detail-oriented leadership with excellent communication and computer skills, as well as a track record of exceeding operational goals by executing maintenance program proficiency.

Multi-line phone talent

Data entry

MS Office proficiency

Technical support

Strong verbal communication

Extremely organized

Quick learner

Medical terminology knowledge

Good listening skills

Professional telephone demeanor

Skilled in Salesforce, NiceInContact, Qnxt,

Wintergrate, Cisco, Teams

Self-motivated

High School - 2012

Norview High School - Norfolk, VA

Customer Service Representative - January, 2019 to March, 2020 QVC Distribution Center - Suffolk, VA

Used upselling techniques and offered product and service consultations. Sold a variety of products by explaining their unique features and instructing customers on how to use them properly.

Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions.

Customers received merchandise recommendations based on their needs and preferences. Assisted customers in enrolling in loyalty programs and submitting paperwork. Document Processor - April, 2017 to January, 2019

DOMA Technologies - Virginia Beach, VA

Answered an average of 100 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products. Double-checked the data's accuracy and integrity.

Cleaned, formatted, and applied styles to documents that were converted from one application to another. Proofread all documentation and wrote email messages, memos, and business letters for [Job Title]s in order to provide error-free correspondence.

Customer Service Representative - May, 2020 to July, 2022 Cox Store - Virginia Beach, VA

Cultivated client relationships and increased retention by effectively authoring and updating technical documentation and manuals.

Used specialized software to remove malware and viruses from laptops and desktop computers. Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.

Used a consultative sales approach to understand customer needs and make relevant recommendations. Provided each customer with exceptional service by listening to their concerns and answering their questions.

PROFESSIONAL

SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Member Service Representative II - October, 2022 to Present Optima Health - Virginia Beach, VA

Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction 100]%.

Used resourcefulness, skill, and advanced use of internal knowledge bases to respond to customer requests for products, services, and information.

Provided a superior customer experience in order to build a loyal customer base. Adjustments, premiums, and refunds were all calculated by me. Presented insurance options to customers in a knowledgeable and efficient manner in order to close sales on new policies.

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