Vanessa D. Mendoza

**** ******* ***** ** *** ***

Fort Mill, SC 29708

Cell: 803-***-****

adyvql@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Accenture Credit Services, Charlotte, NC

Loan Mortgage Processor HELOC - (April 2020- July 2020) Client Bank of America

Serve as, primary point of contact, providing customer with timely and periodic status updates of their loan application, returning all inquiry calls within service level agreement. Responsible for several kept informed routines to ensure that customer expectations are set.

KYC Refresh Analyst- (July 2020- Present) Client Bank of America

Help complete KYC of the bank commercial customers. Work involves documents review, analysis & upload, updating the system of record, conducting internal QA, and submission of the record.

Utilize deep Financial Services industry expertise to deliver business value on a repeatable basis to the client.

Performing due diligence on Clients, requesting KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for Clients.

Thoroughly and succinctly document the research and analysis related to the financial activity and related entities of Clients,

Evaluate existing Clients according to established policies and procedures.

Perform audits on analysts review of KYC records as to completeness, including verifying that due diligence has been performed and that (due diligence) standards are complied with (QA Team)

Investigating high risk clients and reporting where necessary, including Politically Exposed Persons, and obtaining all necessary documentation to complete the client file.

Maintain continuous contact with sales to keep customer file updated.

Communicate effectively and efficiently with relevant internal and external parties to

obtain KYC documents.

Have a thorough understanding of client’s business and related parties.

Excellent written and oral communication skills.

Ability to multitask and manage numerous priorities.

Work well in a team environment in a high paced high expectation environment.

Remediation and providing constructive feedback to case processors and assistance in making corrections.

Maintaining accurate record and reporting.

Reviewing completed AML cases using policy requirements to ensure accuracy.

Conducted quality assurance reviews for project team to ensure compliance with regulatory and policy requirements.

Collaborated with client sales team to ensure customer information provided meets policy requirements.

Performed customer due diligence (CDD) and enhanced due diligence (EDD) reviews based on risk assessment.

Subject matter expert, providing regular individual and team support.

Supported leadership team by working special projects to aid in project performance.

Wells Fargo Home Mortgage, Fort Mill, SC

Loan Documentation Specialist 4 – Foreclosure and Bankruptcy (2013- 2019)

●Responsible for performing a variety of loan documentation duties on complex loan packages to ensure compliance with Company policies and procedures for loan products. Functions included: collecting, printing and preparing foreclosure and bankruptcy packages; reviewing completed loan packages against system data; correcting errors to loan packages and/or system data; obtaining missing information. Also ordering all required verifications, documentation and subsequent follow-ups. Provided guidance and training to other loan documentation team members and managed an assigned pipeline of loans and/or assigned new loans to other loan team members. Acted as a liaison between lender and legal department.

Backup SharePoint Lead February 2011 - 2013

●Assisting in the preparation of Foreclosure affidavit packages on behalf of Wells Fargo Home Mortgage. Assigning affidavits and collecting completed loans packets from Team members. Correctly identifying any exceptions and directing them through the proper exception handling process. Ensuring accuracy during the completion process of affidavit packets. Entering processed affidavits into the system to continue the workflow. Generating production reports for Manager’s distribution on a daily basis.

Bilingual Loan Servicing Specialist 2 Loss Mitigation July 2010 - February 2011

●Customer status updates, verifying loan documentation and credit information; resolving problems regarding documentation issues; also assisted in researching and resolving discrepancies.

●Duties included: Updating and counseling borrowers on their status of their file also providing options and walking them through the process; processing routine to complex transactions on-line; resolving routine to moderately complex problems and inquiries and referring difficult problems to specialists. Also used an auto-dial system to initiate customer contact and determined reason for delinquency; evaluated customers' financial situations and negotiated terms of repayment to bring account current.

Big Sky Inc., Rock Hill, S.C. 29730

Office Manager/Collections Manager March 2007 - March 2010

•Serve as an Office Manager and Collections Manager for 2 businesses under Big Sky Inc., also maintaining, coordinating, executing and supporting various operational duties for the corporation.

•Analyze and maintain daily cash flow operations and cash drawer balancing for the finance company.

•Foster clear communications and maintain excellent customer service skills with customers in a professional, timely and courteous fashion.

•Responsible for maintaining the corporation’s receivables in a timely fashion and processing the dealership’s title work required by the Department of Motor Vehicles.

•Process loan payments and payoffs for existing customers within the finance company.

•Perform necessary protocols to process buy here pay here sales and cash sales for the dealership and collecting and maintaining delinquent accounts.

Harrelson Dealerships, Rock Hill, S.C. 29730

Inventory Manager August 2005 – December 2006

•Served as an Inventory Manager for Harrelson Toyota, Harrelson Nissan, Harrelson Suzuki, and Harrelson Hyundai maintaining all inventories that were brought into all dealerships.

•Responsible for entering all new and used inventories into the database for the company.

•Handle and process all necessary paperwork required to trade a vehicle to another dealership.

•Responsible for maintaining and processing all extended service agreements purchased by consumers.

•Responsible for the breakdown of contracts after a deal that is being purchased by an outside finance company.

•Handle and prepare various reports on a consistent monthly basis.

•Foster clear communication and excellent working relations with all corporate staff.

•Responsible for processing the dealership’s title work required by the Department of Motor Vehicles.

Fitness Today, Rock Hill, S.C. 29730

Office Manager January 1999 – July 2002

•Served as an Office Manager for the employees for a women’s fitness center, maintaining, coordinating, and supporting various operational duties.

•Foster clear communication and excellent working relations with all corporate staff.

•Handled and processed payroll for the company.

•Responsible for maintaining the sales for the company.

•Responsible for the company’s advertising.

•Responsible for training customers on the equipment necessary to receive an adequate workout.

•Handled general accounting and production reports for the company on a consistent daily basis.

•Foster clear communications and maintain excellent customer service skills with customers in a professional, timely and courteous fashion.

TECHNICAL SKILLS

●Microsoft Windows, Microsoft Word, Microsoft Excel, Microsoft Outlook, Vendorscape, Imaging, Fidelity for Loss mitigation, Foreclosure and Bankruptcy, Anti Money laundering, Aware, Leo, Client On boarder, Panther, GTS Locator, Lexis Nexis, Global documentation System.

LANGUAGES

Spanish/English

PERSONAL QUALIFICATIONS

●Well-versed professional in many areas of customer service and support.

●Self-motivated, highly focused goal and growth oriented professional with a devotion to achieving challenging goals quickly and efficiently.

●Team player, self-starter, strong forward thinking solution provider with a great organizational, communication, and customer support skills.

●Comfortable working with all levels of management in a professional, diplomatic and tactful manner.

EDUCATION

1996 - America High School, Ecuador

Completed Studies: High School Graduate

1997 - Central Piedmont Community College, Charlotte, N.C.

Completed Studies: Certificate English as a Second Language

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