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Customer Service Support

Location:
Capitol Heights, MD
Posted:
August 12, 2023

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Resume:

Robert D. Wood Jr.

240-***-**** adyvon@r.postjobfree.com Washington D.C.

Certifications and Skills

Project Mgmt Essential Certification

Proficient

LAN aptitude

Customer Relations

Quality Assurance

Policy Assessment

Fluent in French Language

Information Management

Microsoft Suite Applications

Apple Software Applications

SharePoint

DHCP/DNS Ethernet and Firewall

Education & Professional Training

Morgan State University (07/2003 – 12/2006)

Baltimore, MD, United States

Employment History

Chairman of the Committee of Rodney Red Grant for Mayor of DC Washington D.C. 11/2018- 11/2022

Identified core leadership personnel and mangend HR processes for campaign staff of 40 individuals. Oversaw planning of activities and committees of core staff in the execution of 70+ campaign events. Served as the campaign’s Resident Services Liaison and managed direct requests for assistance from 140+ citizens addressing civic rights issues related to SNAP, WIC, and Housing for individuals and families. Further, served on the Board of H.Y.F.(Handle Your Future) as Vice President of operations managing incorporation filing, HR management, and Resource management.

● Conducted financial analysis of all on-going fundraising campaigns, including fundraising efficiency (cost/expense), community engagement, event satisfaction, and overall campaign success.

● Managed revenue & expense budgeting, guest services, and 400+ donor relationships. Maintained long term professional relations with donors and 40+ team members.

● Created and managed a corporate donor prospecting process that includes proposal development, cultivation, retention & recognition for media, retail, in-kind, and cash sponsorships that range from $5K to $500K.

● Managed Inventory of all campaign materials required for implementation of events and promotional campaigns including recruitment/promotional flyers and brochures, invitations, posters, training materials, pledge retrieval, or motivational materials.

● Responsible for supervising and training 300 campaign volunteers and managing volunteer deployment scheduled to 90+ locations throughout the district

● Identified target audiences and build appropriate recruitment and fundraising strategies to successfully recruit, retain, and upgrade donors/participants

● Organized promotional activities for campaign sponsored events ensuring the success of events and to enhance public awareness of LLS and its mission.

Political Senior Advisor to Loubands Demosthene for Trustee & Mayor Spring Valley, NY

(03/2021- 07/2022 Trustee)(03/2016-11/2018 Mayor)

Engaged directly with the candidate and his involvement with the community outreach and his image amongst his peers and other candidates in the race. In the midst of the race, shared extensive expertise and knowledge that was vital in the campaign's decision-making processes. Conducted research and analysis, inspected issues, implemented policies, and devise strategies that had benefited the candidate and his position in the campaign Kymoils Kymmunity of Entrepreneurs Consultant National, USA 11/2020 - 06/2021

Consulted The CEO in the strategies in building the framework of the concept which allowed his company to expand to major cities Atlanta GA,Tampa Bay FL, and Columbus OH.

● Organized many Kymmunity vendor events that took the place of the shopping @The Mall experience during COVID.

● Held many workshops with vendors to help assist them on growing their business by teaching the fundamentals of running a successful business.

● Demonstrated the benefits of maintaining an P&L(Profit & Loss) statement, GMP (Gross Margin Percent),GMD( Gross Margin Dollar) and many other fundamental aspects of owning and running your own business. Over 80% of those who took set training saw a direct and impactful increase in their business flow which made them more profitable and had much ease of use in their bottom line processes. Urban Flava Radio Station Event Consultant/Networker Washington D.C. 01/2020 - 10/2020

Represented them on their behalf to many venues and negotiated contracts to cater many of the Radio Station events (ex. comedy shows, and cabarets.)

● Created and managed a corporate donor prospecting process that includes proposal development, cultivation, retention & recognition for media, retail, in-kind, and cash sponsorships that range from $1K to $20K

● Conducted financial analysis of all on-going fundraising, including fundraising efficiency (cost/expense), community engagement, event satisfaction, and success. Magnolia HI FI custom Lead tech Washington, D.C.

07/2013- 06/2021

Travel via Magnolia Hi Fi trucks to the clients’ home and facilitate a seamless client experience by providing a complete solution for their needs.

● Responsible for managing inventory and vehicle maintenance in partnership with other Agents, processing paperwork and payment, providing feedback and training opportunities, and completing store stock repairs.

● Engaged with the sales team, explaining services and technology to help them achieve business group goals.

● Coordinated various staff and technical training development programs on new products.

● Provided on-the-job customer support and IT and Help Desk technical training to lower graded IT Specialists.

● Gained in depth service skills in, Home Automation Setup, Systems Troubleshooting, Virus removal, Network Setup,

● Audio/Video and Networking Setup, Commercial & Residential Automation (Office Buildings, Federal Agencies, Banquet Halls and Hotels).

● Maintained a rolling 2% re-work average, well below the national average of 14%.

● Served as the liaison between companies and peer organizations, comminuting various issues, troubleshooting and resolving problems.

Geek Squad Double Agent lead tech/Deputy of Counter Intelligence(Geek squad counter) Washington, D.C. 06/2008- 06/2013

Travel via Geekmobile to the clients’ home and facilitate a seamless client experience by providing a complete solution for their needs.Served as a brand ambassador for both the Geek Squad and Best Buy brands.

● Responsible for managing inventory and vehicle maintenance in partnership with other Agents, processing paperwork and payment, providing feedback and training opportunities, and completing store stock repairs.

● Provides on-the-job customer support and IT and Help Desk technical training to lower graded IT Specialists.

● Served as the liaison between companies and peer organizations, comminuting various issues, troubleshooting and resolving problems..

● Gained in depth service skills in, Home Automation Setup, Systems Troubleshooting, Virus removal, Network Setup

● Audio/Video and Networking Setup, Commercial & Residential Automation (Office Buildings, Federal Agencies, Banquet Halls and Hotels).

● Maintained a rolling 5.2% re-work average, well below the national average of 24%. Retail Store Home Theater Supervisor Washington, D.C. 06/2005- 02/2009

Front line responsibility to assist our customers in finding the complete and perfect solution. Managed 13-30 employees per the store roster to keep business structure a flow during an era where GMP(Gross Margin Percent), GMD(Gross Margin Dollar), RPT(Revenue Per Transaction), and UPT(Unit Per Transaction) were all vital to everyday business which gave me a fundamental base of understanding on how to keep a business in the black/ green with great profit margins

● Engaged with the sales team, explaining services and technology to help them achieve business group goals.

● Coordinated various staff and technical training development programs on new products.

● Led the region in department services sales, business consultations, and commercial sales for 3 years.

● Maintained standing in the top 25 in the company(over 800 stores) for gross margin dollar and gross margin percent throughout tenure as team supervisor.

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