CYNTHIA MUNDEN

Orlando, FL 321-***-**** cyn.munden @gmail.com

www.linkedin.com/in/cindy-munden-rn-mscn-a2bb5663/ TELEHEALTH NURSE EDUCATOR

Results-driven Telehealth Nurse Educator with demonstrated experience leveraging clinical proficiency to provide access to tools that enhance patient engagement and promote optimal wellness. Proactively educates with telehealth expertise to deliver patient-centered education and support. Extensive knowledge providing medically sound guidance to patients that optimizes health outcomes. Demonstrates strong ability for relaying specialized instruction and empowering patients remotely. CORE COMPETENCIES

Health Education & Counseling Documentation Review Patient Monitoring EMR Systems Case Management Remote Patient Monitoring Telehealth Technology & Platforms Patient Confidentiality HIPAA Regulations Ethical and Clinical Concerns Patient Support and Oversight PROFESSIONAL EXPERIENCE

Lash Group Frisco, TX May 2015-May 2023

Telehealth Nurse Educator

Provided comprehensive Pulmonary, Dermatologic, Neurological, and other diagnostic education to patients daily, informing treatment options.

• Promoted excellent service standards by handling incoming/outgoing patients call as assigned, building sustainable relationships.

• Maintained current knowledge of biologics and other drugs for diagnosis, indications for use, and device instruction / training.

• Fostered collaboration with other specialists, promoting adherence.

• Informed patients of the importance of awareness and potential side effects, enhancing treatment effectiveness.

Express Scripts Accredo Orlando, FL June 2014-April 2015 Nurse Clinician

Collaborated with physicians, pharmacists, proper dosage, administration, and multidisciplinary healthcare teams to develop individualized plans.

• Preserved and protected the diagnosis of patients' health conditions and improved patients’ care plans.

• Coordinated care, medication adherence, and healthcare professionals’ autonomy, dignity, rights, and safety.

• Optimized process by performing clerical duties with a group of assistive business and clinical personnel, contributing to positive patient experiences.

Connextions Orlando, FL July 2010-December 2013

Triage Nurse Line

Provided patient education on proper medication administration techniques, resulting in a decrease in medication errors among the assigned patient population. Cynthia Munden 321-***-**** Page Two

• Resolved patient concerns through critical thinking, decisiveness, and problem-solving to answer a high volume of pre-registered health-related calls.

• Performed triage duties and gave treatment direction/advice, elevating health outcomes.

• Adhered to federal, state, HIPAA, and company policies by documenting patient health information via EMR and entering outcomes per electronic medical records, upholding 100% privacy and confidentiality.

• Employed multitasking to proffer services via multiple windows during calls and toggling between screens while documenting with accuracy.

ADDITIONAL EXPERIENCE

Integramed America, Center for Reproductive Medicine RN Infertility Nurse Coordinator

Florida Waterman Hospital

OB RN

EDUCATION & CERTIFICATIONS

Associate's Degree in Nursing,

Valencia College

Multiple Sclerosis Certified Nurse (MSCN),

Certifying Organization: IOMSN, 2016-2027

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