KRISTINE KINNISON

SUMMARY

Motivational leader and problem-solver with advanced supervisory and

customer service skills.

Organized and motivated, stepping into roles and quickly making positive changes to drive company success.

Eager to apply time management and organizational skills in various environments.

EXPERIENCE

Domestic Manager

Household - Hillsboro, OH

Administrative Assistant/Medical Secretary

Bon Secour Venice Hospital - Venice, FL

Floating Medical Office Manager

Humana Health Care - Deerfield Beach, FL

CONTACT

Address: Hillsboro, OH 45133

Phone: 937-***-****

Email: adyvn5@r.postjobfree.com

SKILLS

Took time away from a professional career to be a full-time parent and homeschool teacher

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• Primary instructor of five children for grades 2 through 12 Researched curriculum, organized lesson plans and planned extracurricular activities

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• Evaluated student performance and provided discipline and guidance

• Managed five college funds

Leveraged leadership skills to educate, mentor, and resolve conflicts between five children

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Scheduled, rescheduled, and canceled appointments through expertise in medical terminology and knowledge, resulting in increasing patient satisfaction

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Received phone calls from patients, labs, and physicians through collaboration and teamwork to drive productivity and efficacy

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Documented in telephone notes and assigned to proper staff to maximize compliance

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Ensured health care patients receive excellent customer service to drive volume and retention

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Updated management on physician schedule changes for vacations, meetings, etc., to enhance engagement

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Provided coverage of employees' vacations, set up all new offices to ensure organizational efficiency

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• Critical Thinking

• Planning & Organizing

• Good Work Ethic

• Active Listening

• Understanding Customer Needs

• Call Documentation

• Customer Account Management

• Efficient and Detail-Oriented

• Issue and Complaint Resolution

• Customer Data Confidentiality

• Responding to Difficult Customers

• Multitasking and Prioritization

• Team Management and Supervision

• Office Management

• Schedule Coordination

EDUCATION AND TRAINING

High School Diploma

Coral Springs High School - Coral Springs, FL

Performed Quality Assurance inspections and evaluations to drive regulatory compliance

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Delivered subject matter expertise ICD9 CPT Coding and Insurance Billing, Private, Medicare and

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• Medicaid Scheduling Specialist Referrals

Refilled patient prescriptions and documented doctor visits to maximize transparency and accuracy

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Interviewed, hired and trained medical office teams and conducted performance reviews.

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Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.

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