Market Analyst, Customer Service

BRENDA KRAHENBUHL

*** ***** ******* **** **********, TN 37814 920-***-**** Email adyvl5@r.postjobfree.com

Summary Business Professional with over 19 years of management and supervisory experience at all levels. Demonstrate commitment to leadership through positive contributions in boosting employee morale, improving retention and productivity rates, and streamlining policies and procedures. Possess strong communication, interpersonal, public relations, and leadership abilities. I am passionate about helping my customers, peers and

vendors and thoroughly enjoy working on cross-functional teams to find creative solutions to problems.

AREAS OF EXPERTISE

Associate Training and Development

Organizational Needs

Project Planning and Management

Supervision and Recruitment

Employee Relations and Retention

Customer Service

SAP

CRM

Analytics

Experience KOHLER COMPANY, Kohler, WI 2018-Present

Market Analyst – Sterling Pricing

Mange quote process

Process annual price change for Sterling brand

Create SPA for Sterling brand

Manage pricing files for Retail Customers

Create Grid pricing and upload into PROs and post on Sharepoint

Manage any Sterling Market Net requests

KOHLER COMPANY, Kohler, WI 2015-2018

Customer Service Agent II B2B

Order and claims management using SAP

Pre-sale product questions

On-board new customers

MS Excel-simple formulas and pivot tables

Mentor new hires

WALMART, Sheboygan, WI 1989-2015

Front End Zone Manager

Over 26 years of work experience. Throughout my career, I have held many different positions, including 8 years of Store Management.

Conduct interviews and reference checks

Cash flow & bank deposits

Payroll

Research register audits and convey to loss prevention

Inventory management

Create manual orders

Price changes

Shipping/Receiving

Coaching for improvement/Evaluations

ALLEN EDMONDS 1995-1997

Customer Service Supervisor Call Center

Began as customer service associate fulltime and continued with my Wal-Mart career part-time. Within 6 months of this position, I became the Supervisor of the call center.

Order entry

Warranty repair services

Customer complaints

Create histories daily for customer orders

Process and ship orders

Education University of Wisconsin-Milwaukee, Milwaukee, WI

Business Administration, Business Management

Skills Fast and efficient

Excellent Communication Skills

Detail Orientated

Effective Planning and time management

Payroll, bank reconciliation, cash management

Knowledge in call center environment

Microsoft Office

Excellent attendance and work ethic

SAP

Sharepoint

Excel

PROS

CPQ

References Anthony Creager, 920-***-**** Assistant Manager

Tracy Klein 920-***-****

Tanya Weigel 920-***-****

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