Ashlie Bonner

Amherst, NY *****

adyvkp@r.postjobfree.com

+1-716-***-****

Over 20 years of customer service experience. Highly adaptable and flexible in high pressure situations. Intermediate knowledge with Microsoft computer applications. Proficient in data entry and transcription.

Authorized to work in the US for any employer

Work Experience

Claims Processor

Highmark BCBS - Buffalo, NY

October 2022 to Present

Correctly search and enter information accurately. Manually determine benefits and apply accurately to medical claims.

Research and adjust medical claims as needed.

Patient Experience Representative

Dent Neurologic Institute - Amherst, NY

October 2021 to September 2022

Answer calls and accurately schedule patients. Relay information pertaining to patients appointments and policies at Dent. Call and schedule patients referred with appropriate MD. Service Support

GM POWERTRAIN - Lockport, NY

December 2018 to September 2021

Diagnostic and repair of machinery.

Regular maintenance and equipment checks.

Proper filling of materials and keeping with quota of parts. Assembly and production of automotive parts.

Sales Associate

Joan's Hallmark - Kenmore, NY

October 2017 to December 2018

Receive merchandise, properly price and inventory for floor sales. Process transactions in a time efficient manner.

Communicate current product features and benefits to customers. Customs Analyst

Livingston International - Tonawanda, NY

August 2016 to August 2017

Access invoices and paperwork received.

Making sure all protocols and laws required are followed. Contacting carriers for correct paperwork or to inform if issues do arise. Checking or making updates to already processed shipments. Imputing shipment data and sending it to customs in a timely and efficient manner. Assistant Manager

Jo-An's Hallmark - Kenmore, NY

August 2014 to July 2016

Training of new hires.

Prepare daily deposits, payroll, and schedules

Receive merchandise, properly price and inventory for floor sales. Process transactions in a time efficient manner.

Communicate current product features and benefits to customers. Provide administrative assistance to marketing department. Manage refunds, exchanges, and payment transactions. Receive merchandise, properly price and inventory for floor sales. Key Holder

Dunham's Sports - Canton, MI

April 2013 to August 2014

Engaged customers in order to provide to them what they need in terms of product and quality services.

Organized inventory on shelves and clothing racks. Downsized and expanded different departments within store depending on season and sales. Promoted brands when instructed.

Processed transactions in a time efficient manner. Communicated current product features and benefits to customers. Managed refunds, exchanges, and payment transactions. Checked items received against shipping invoice to ensure the shipment is accurate. Unpacked and stocked inventory.

Removed defective items and overstock from shelves. Packed up defective items or overstock and arranged for return shipment. Front End Customer Service Associate

Great Wall Café - Killeen, TX

March 2008 to July 2012

Greeted, transferred and held calls.

Managed upset customers, conflicts and challenging situations. Delivered outstanding service, exceed expectations and built long-term loyalty. Worked in teams and in a self directed environment. Managed payment transactions by phone and in person. Education

GED in General

Education Opportunity Center - Buffalo, NY

2007

Skills

• Medical terminology

• Communication skills

• Computer literacy

• Time management

Additional Information

Professional references:

Brandi Wolfe- 716-***-****

Maureen Wood - 716-***-****

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