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Facility Management Customer Service

Location:
Tondiarpet, Tamil Nadu, 600081, India
Salary:
50K
Posted:
August 12, 2023

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Resume:

CHANDRAMOHAN INDIRARAJ

Profile

With over ** years of experience as an Administration and Facility

Manager, I bring a wealth of expertise and proven skills to effectively oversee and manage administrative operations and facility management tasks. Throughout my career, I have demonstrated exceptional leadership abilities and a strong dedication to maintaining efficient and well-functioning workplaces.

My professional summary includes:

● Experience: Over the course of 11 years, I have gained a deep understanding of administrative processes and facility management practices. I have successfully overseen a wide range of responsibilities and have a comprehensive knowledge of the various aspects involved in running smooth and productive operations.

● Leadership and Team Management: As a seasoned professional, I have effectively led and managed teams, fostering a collaborative and high-performing work environment. I excel in motivating and guiding team members to achieve their full potential and ensuring seamless coordination across different departments.

● Operational Efficiency: I have a proven track record of implementing streamlined processes and procedures to enhance operational efficiency. By identifying areas for improvement and implementing strategic initiatives, I have successfully optimized workflow and resource allocation.

● Facility Maintenance and Safety: I have a strong background in overseeing facility maintenance, ensuring compliance with safety regulations, and implementing effective risk management strategies. I am well-versed in conducting facility inspections, coordinating repairs and maintenance, and implementing preventive measures to mitigate potential hazards.

● Budgeting and Cost Control: With my financial acumen, I have effectively managed budgets and controlled costs within the administrative and facility management domains. I have a meticulous approach to financial planning, tracking expenses, and optimizing resource allocation to achieve cost-effective results.

● Communication and Stakeholder Management: I possess excellent communication skills and have successfully consulted with internal and external stakeholders at various levels. Whether collaborating with department heads, coordinating with vendors, or addressing employee concerns, I maintain open lines of communication to ensure effective relationships and smooth operations. In summary, I am a highly skilled and experienced Administration and Facility Manager with a proven ability to oversee all aspects of administrative operations and facility management. My expertise, leadership, and dedication to operational excellence make me an asset to any organization.

Details

#A2, 208, Prince Village I, Ellaya

Street,, Chennai, 600081, India

+91-720*******, +91-790*******

adyvk7@r.postjobfree.com

NATIONALITY

Indian

D A TE OF B I RTH

23 August 1979

I NDOS NUMBER

23ZP2817

Skills

Decision Making

Customer Service

Leadership

Ability to Multitask

Fast Learner

Ability to Work Under Pressure

Adaptability

Languages

Tamil

English

Hindi

Telugu

Hobbies

Playing cricket and Reading Books

Employment History

Facility Administration Manager, Apex CoVantage India Pvt Ltd, Chennai

N OVEMBER 2 0 18 TO PRESENT

• Adhering to Companies acts with respect to licenses and policy-driven processes as per ISO, ISMS, EMS, OHS, and HIPAA standards.

• Supervise Housekeeping staffs in the daily process of cleaning vacant and stayover guest rooms.

• Ensure all common areas are clean and represent the standards of the office and company guest house.

• Train new employees on the duties and responsibilities of the department.

• Evaluate team member performance and adjust training based on the needs of the company.

• Quickly resolve client, staffs and management staff’s complaints and concerns, ensuring their stay is enjoyable and they are our priority - securing return stays when guests are in the area.

• Work closely with the front desk, department executives, maintenance, and general manager to address issues and concerns.

• Regularly take inventory of cleaning supplies and order stock as needed.

• Issue cleaning supplies and equipment to housekeeping staff as needed minimizing theft and misuse.

• Screen housekeeping applicants and recommend promotions, transfers, and dismissals.

• Trained in Basic Safety Training (BST) like EFA (Elementary First Aid), FPFF (Fire Prevention and Fire Fighting), and PSSR (Personal Safety and Social Responsibility).

• Conducted fire drill programs once every six months and monitored the evacuation timings

• Provided adequate training to the ERT (Emergency Rescue Team) and maintained Emergency Call Tree.

• Periodic checks on Fire extinguishers and refilling at the time of expiration.

• Maintained AMC contracts.

• Closely monitored the QMS and maintained the service reports for all the AMC equipment.

• Arranging a medical camp and health checkup once a year for all the employees

• Cross-checking the BGV (background verification) for the securities, housekeeping, and all the employees

• Maintain the BGV documents of all the employees safely.

• Monitored the CCTV coverage periodically and maintained the coverage for a minimum of 30 days as per the SOP.

• The vendor evaluation report and approved vendor list are reviewed periodically.

• Planning and preparing monthly reports pertaining to finance

• Monitoring budget month-to-month variance and cost control measures

• Processes, Documentation, Business Control checks, audits, etc. Monitor all Statutory Compliance areas.

• Maintain all records of office property lease or rental agreements and payments with respect to properties, such as property tax, rentals, electricity, water bills, telephone, Internet, AMC, and all other related workers.

• Verification of stationery stock, petty cash, courier, florist, pest control, housekeeping, etc.

• Calculating and comparing costs for required goods or services to achieve maximum value for money.

• Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences.

• Employees Travel requests are managed end to end from Ticketing, Accommodation arranged as per the company travel policy. T2T Designs Pvt Ltd, Chennai

O C TOBER 2 0 1 7 — N OVEMBER 2018

• Adhering to Companies act with respect to licenses and policy driven processes as per ISO Standards.

• Planning and preparing monthly reports pertaining to finance.

• Implement and enforce all safety rules in the workspace at all group company properties with respect to employee safety as per the act.

• Ensure that the office premises are well maintained.

• Maintain and manage DG Set at all the premises.

• Special attention to logistic department, ensuring the condition of company vehicles. Maintaining the Fitness Certificate records with all documents related to vehicles.

• Responsible for accommodation for the staff for the execution of the necessary agreement with the Lessor or the house-owner (Guest House).

• To ensure that periodic checks the staff house /accommodation.

• Ensure all employee-related canteen facilitation like arranging lunch, tea, and snacks.

• Organizing meeting venue, arrangements of all stationery, materials required for the meeting.

• Planning and acquiring all departmental stationery requirements.

• Co-ordinate with departmental head for monthly or quarterly amenities, furniture requirements and procure from purchase.

• Responsible for the dissemination of information to the staff in connection with disruption of electric supply, water supply or traffic blockades due to the VVIP visits (if it affects our outlets).

• Responsible for periodic cleaning of the underground water storage units and overhead water tanks.

• To apprise management of the changes that take place in connection with government rules and regulations related to our business.

• To analyze the details of the expenditure and project budgetary allocations for various departments.

• Responsible for maintaining branding signboards and all digital display boards.

• Maintaining record of AMC (Computers, A/C, Cars, Pest Control, Insurance, Etc.) and taking care of corporate office & Branch Office. Apex CoVantage India Pvt Ltd, Chennai

MARCH 2 012 — A UGUST 2 0 1 7

• Managed a facility of about 6200 Square feet with 199 work stations, with around 350 employees running successfully 24X7X365days

• Planning and preparing monthly reports pertaining to finance.

• Monitoring budget month-to-month variance and cost control measures.

• Managing repair, maintenance & replacement of office equipment’s, appliances, furniture, furnishings, vehicles, etc.,

• Purchasing, Implementation and operations of Security and Surveillance.

• Processes, Documentation, Business Control checks, audits etc. Monitor all Statutory Compliance areas.

• Event Management, organizing meetings, conferences, making travel arrangements and hotel reservations for guests & foreign delegates.

• Liasioning and coordinating with various departments within the corporate office and all branch offices.

• Ensure availability of daily miscellaneous requirements to provide harmonious work culture to employees.

• Verification of stationery stock, petty cash, courier, florist, pest control, housekeeping, etc.

• Specialization in handling back-office operations, inter-office correspondence, confidential emails, quotations, monthly billing, cheques, etc.

• Calculating and comparing costs for required goods or services to achieve maximum value for money.

• Ensuring the building meets health and safety requirements and that facilities comply with legislation.

• Review the staff timesheet and work assigned on day-to-day basis

• Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences.

• Ensuring that facilities meet Government regulations and environmental, health and security standards.

Administration Executive, Mark One Infocom, Chennai A PRIL 2 009 — DECEMBER 2 0 1 1

• Maintaining stationery &housekeeping materials.

• Monitoring UPS power supply and A/C AMC.

• Facility Management and monitoring housekeeping staff and securities.

• Cab organizing, accommodation and travel bookings for clients.

• Passing vendor bills and payments promptly.

Sales, Purchase, and floor in-charge, Select (Ladies Garments), Chennai

MAY 2 000 — MARCH 2009

• Purchasing goods from the wholesale company.

• Maintaining the floor and tracking the stock report.

• Coordinating with the workers.

Education

Bachelor’s Degree in mathematics, New College, Chennai B.SC Maths, Madras University,

JULY 1 9 9 7 — JULY 2 0 0 0



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