Nakayenga Norah

Kampala **

adyvhl@r.postjobfree.com

+256-***-******

Willing to relocate: Anywhere

Work Experience

Sales Representative

Hare Swift safaris - Kampala

January 2018 to Present

1. Assist costumers with prompt and polite support to in person and via telephone. 2. Establish rapport with customers active listening and interpersonal skills. 3. Help customers locate products and system for merchandise at other sites. 4. Remain calm and poised in a high-stress, dynamic environment to promote services to customers and staff.

Customer Service Agent

Fairways safaris - Kampala

October 2009 to November 2010

1 Built personal relationships with guests to promote positive experiences. 2 Managed tour groups by Keeping on schedule and quickly handling issues promote positive experiences.

3 Guided groups of up to number of people on scheduled tours. 4 communicated professionally with customers.

5 Answering question and addressing concerns to boost satisfaction. Volunteer Work

Reach out organization - Kampala

January 2006 to August 2007

1. Participated in community's outreach event to promote volunteer. 2. Developed and maintained relationships with local organizations to identify volunteer opportunities and resources.

3. Worked with program team to identify and match volunteers with appreciate activities. 4. Coordinated and implemented special events for volunteer service appreciation Education

College certificate in Computer Applications

Crystal computing institute - Kampala

July 2012 to June 2013

High school diploma or GED

Career institute - Kampala

August 2010 to July 2012

College diploma in Business

Buganda royal institute of business and technical education - Kampala August 2007 to October 2009

Skills

• Customer service

• Experience with children

• Special needs

• Food service

• Sales

• Marketing

• Business development

• Cleaning

• Communication skills

• Computer skills

• Laundry

• Childcare

• Serving Experience

• Dry cleaning

• Cold Calling

• Upselling

• English

• Host/Hostess

• Retail Sales

• Account Management

• B2B Sales

• Outside Sales

Certifications and Licenses

Certificate of travel and tourism (IATA)

September 2013 to Present

. Communicated professionally with customers.

. Answering questions and addressing concerns to boost satisfaction.

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