CURRICULUM VITAE

EVA SELLWANE RADEBE

Cell: 064-***-****

Fax: 086-***-****

Email: adyvhc@r.postjobfree.com

Professional File

I am an ambitious and energetic person with the experience in areas of administration, customer relations, general office operations and sales consultant. Over the years of working, I have developed good communication skills, organizational skills, interpersonal and leadership skills allowing me to work with different people of all levels. I believe in roles that offer opportunity for growth and challenges to learn and set new records in any task given.

Personal Details

Gender: Female

Date of birth: 26 March 1977

ID Number: 770**********

Home language: S. Sotho

Other languages: English, Afrikaans, Zulu and Xhosa

Marital Status: Single

Address: 33 Catlyn Street

Fitchardt Park

Bloemfontein

9300

SKILLS

Excellent typing skills

Good listening skills

Excellent service skills

Fast learner

Leadership skills

Good with people

Team player

Knowledge of computer and Microsoft

Good communicator

Objection handling

Organizational skills

Persistent

Target oriented

Presentation skills

EDUCATION

Secondary Education

Name of school: Ed- U- College

Qualification: Grade 12

Year: 1996

Subjects passed: Sesotho, English, Afrikaans, Biology,

Geography and History

Tertiary Education:

Name of institution: Germiston Computer College

Qualification: Computer Secretarial Diploma

Year: 2005

Subjects passed: Email and Internet management, Ms

Windows, Ms excel, Ms Word, Ms

Power point, Ms Access, Ms Office

Procedures and Outlook

Name of Institution: KLM Empowered

Qualification: National Certificate in Business

Administration (Learnership)

Year: 2011

Name of Institution: KLM Empowered

Qualification: Certificate in Customer centricity

Year: 2010

WORK EXPERIENCE

Company name: SA Home Loans

Job title: Property Finance Consultant

Year: Jan 2021 – to date (permanent)

Duties: 1. Source potential clients

•Using proactive prospecting methods: Create a strong network of potential clients

through ongoing partnering and relationship building;

Using proven and measurable reactive methods:

(1)Referral campaigns, (2) Personal marketing opportunities i.e. Shows, Expos, Mall

campaigns etc. (3) Email campaigns, (4) Corporate presentations (5) Networking (6) Call

duties (7) Social activities (8) SAPTG letters (9) Flyers (10) Open House Days

•Identify the primary financial and emotional needs of the potential client by asking open

ended questions and then actively listening to their responses

•Pre-qualify the potential client through understanding their background situation and

linking it to the credit matrix

• Identify the financial problems / challenges faced by the potential client and the impact

it is having on them

• Should potential client not qualify, keep their details for possible future follow-up

3. Match relevant product package to relevant need

• Using outstanding product knowledge, present the features and benefits of a product

package to the potential client in such a way that it meets their need and solves their

problems

• Explain to the potential client the procedure taken to process their application

• Apply the correct credit criteria when assessing the file

• Drafting motivations and explanations of any abnormalities for better understanding

4. Explain the LOA (Final Grant) and close the deal

• Explain all the important figures, conditions and terminology in the LOA

• Close the deal by first summarising the benefits of the relevant product package as it

relates to the identified need, then asking for the business

5. Maintain customer contact and Follow-up

• Update the client on every step of the process after the deal is concluded

• Explain answers to questions from clients accurately and clearly

• Keep in contact with the client even after LOA has been signed

• On signing LOA, get referrals from client

6. Applications capture and file construction

• Application completed and captured

• Supporting documents acquired. File packaged for Branch Admin

Company name: SA Home Loans

Job title: Admin support

Year: Jun 2016 – to date (permanent)

Duties: Offer admin support to the manager and the team

Helping the team with ITC checks and capturing

Answering visitors enquiries about the

Company products and services

Answering incoming calls and operating the

Switchboard

Filing, records keeping, faxing, scanning and emailing

Booking courier collections

Signing for deliveries and collections

Weekly updates on the G-Drive

Handling the office rooster

Admin support duties: In charge of 2 consultants

Conducting ITC checks

Capture applications

Check client applications and forward to New Business

Following up on client’s applications with New Business

& Valuations departments

Following up with clients on consultant’s absence

Printing letters of acceptance for clients

Assist consultants with queries

Ensuring client’s applications are thouroughly

Completed

Consolidate bank statements

Liaise with consultants & clients

Conduct deeds search

Company name: Hivos SA

Job title: Data Administrator

Year: Oct 2015 – Dec 2015

Duties:

Receive and quality check complete questionnaires to GBV directory using criteria from the JGF team

Assist with maintaining the database and backups to identified directories

Capture checked and verified questionnaires onto identified database

Prepare a daily report as specified by JGF team

Assist either in person or telephonically with organisations who are unable to complete the questionnaire

Assist with advertising of the questionnaire on various mediums

Prepare basic data based on responses (graphs, charts, tables)

Assist with the planning and arrangements related to the launch of the Directory

Company name: SA Home Loans

Job title: Receptionist/Admin

Year: Feb 2015 – June 2015 (Contract) & May 2016-to date

Duties: Offer admin support to the manager and the team

Answering visitors enquiries about the

Company products and services

Answering incoming calls and operating the

Switchboard

Filing, records keeping, faxing, scanning and emailing

Booking courier collections

Signing for deliveries and collections

Weekly updates on the G-Drive

Handling the office rooster

Company name: Unisa (Florida)

Job title: Dispatch Clerk

Year: June 2014 – Sept 2014 (Contract)

Duties: Receiving study material from production and other

Publication houses

Verify the information for quality assurance

Ensure that the physical quantity corresponds with

Information on delivery slips

Send information with shelf allocation for data capturing

Distribute study material requested by lecturers to the

Inquiry section

Send study material requested on bulk/postlist to postal

Preparation

Using a scanner to pick all study material requested by

Student that is linked with data

Packing all material picked and assure that students

Receive study material on time

Assure that all study materials picked correctly

Communicate with supervisors if/when problems arises

Company name: Edge Field Marketing

Job title: Enabling agent/Field worker (Mobile Money)

Year: Feb 2014 – May 2014 (contract)

Duties: Registering mobile money accounts for customers

Upgrade customer accounts to increase daily limit

Providing telephonic support to customers

Company name: Standard Bank (TCIF)

Job title: Data Capturer/ Administrator

Year: April 2013 – Jan 2014

Duties: Capture loan applications as received from

5 regions (Limpopo, FS, WC, Gauteng & KZN)

Ensure speed and accuracy of capturing of applications

Preparation of applications after credit approval

Daily report on applications received & captured

Provide telephonic support to queries from regional

Managers, team leaders and loan applicants

Ensuring that loan applications and agreements are

Scanned and filed

Scanning and allocating documents to staff

Liaising with clients telephonically on a daily basis

Perform other ad-hoc tasks assigned by line manager

And COO

Updating sharepoint spreadsheet on client information

Record all client applications on tracking sheet

Follow up on clients queries

Company name: The Parrots Restaurant

Job title: Cashier

Year: June 2012 - Nov 2012

Duties: Till operator, customer service

Company name: KLM Empowered

Job title: Office assistant (Learnership practical)

Year: JUNE 2011 – September 2011(contract)

Duties: Office support

Maintaining data spreadsheets

Doing company checklists

Company name: Sekunjalo electrical

Job title: Receptionist/office admin

Year: June 2010 – September 2010 (contract)

Duties: Answering incoming calls & clients queries about the

Company

Handling petty cash

Maintaining office upkeep

Liaising with creditors concerning discrepancies

Between invoices and quotations

Invoicing clients

Ensuring full function of the telephone and other

Office equipment

Running errands e.g paying company bills

Scanning, faxing and copying documents

Binding and tabbing company documents

Helping with servicing all company departments with

Admin

Company name: Siyandisa Consulting

Job title: Receptionist/Personal assistant

Year: June 2008 – April 2009

Duties: Managing CEO’s diary

Making travel arrangements for CEO and the team

Scanning, sending and receiving fax

Maintaining the upkeep of the office

Filling and ordering stationery

Taking and recording minutes in meetings

Compiling tender packs

Ensuring full function of the telephone and other

Office equipment

Answering incoming calls, operating the switchboard

Liaising with creditors concerning discrepancies

Between invoices and quotations

Handling petty cash

Company name: K&R Clothing manufacturers

Job title: Sewing machinist/ dressmaker

Year: June 2003 – June 2008

Duties: Cutting, marking material and sewing

Reason for leaving: Greener pastures after completing my diploma

Company name: Discount Foods

Job title: Cashier

Year: Sept 2002 -June 2003

Duties: Till operator, packing, customer service

Reason for leaving: Greener pastures

REFERENCES

Name: Mandisa Constable

Job title: Branch Manager

Company name: SA Home Loans

Tel number: 011-***-****/ 074*******

Name: Craig Gilchrist

Job title: Regional Manager

Company name: SA Home Loans

Tel number: 011-***-****

Name: Zimba Kgaswana

Job title: Floor manager

Company name: Unisa

Tel number: (011-*******/073*******

Name: Mandla Hlongwane

Job title: Manager

Company name: Edge Field Marketing

Tel number: (011-*******/ 083*******

Name: Satish Nagar

Job title: Manager

Company name: Standard bank

Tel number: (011-*******/083*******

Name: Lee Ann Matthews/ Karin Genade

Job title: Manager

Company name: KLM Empowered

Tel number: (011-*******/079*******

Name: Maneo Motloenya Mzankomo

Job title: COO

Company name: Siyandisa Consulting

Tel number: 083*******

Contact this candidate