ELIZABETH MUKASA

Objective:

Highly organized and detail-oriented administrator with 6 years of experience in managing administrative tasks, coordinating office operations, and providing excellent customer service. Seeking a challenging administrative position to utilize my skills in streamlining processes, improving efficiency, and supporting overall organizational success.

Education:

Name of Institution

PERIOD

Degree/Diploma obtained

Makerere University, Kampala-Uganda

2001-2007

Bachelors of commerce majoring in finance (BCOM)

NaaLya Senior Secondary School

1998-2000

UACE (Uganda Advanced Certificate in Education) A’leve secondary education

Mpoma Girls School

1994-1997

UCE (Uganda certificate in Education) O’level Secondary education

Other Training:

Certificate in Introduction to Core Humanitarian Standards

Certificate in Child Safeguarding

Certificate in Anti -Fraud and Corruption

Certificate in introduction to integrity framework in humanitarian

Complete certification in Sexual harassment Exploitation and Abuse in a work place

Certificate Of Completion

How to Provide bullet proof to customer service

Certificate of Competence

Certificate in treasury management and cash flow forecasting by PWC.

Certificate of Competence

Customer Handling Skills Training for The Customer Solution and people management skills

Certificate of Recognition

ACCA

Certificate of Recognition: for outstanding performance in the month of May 2014

Full Certification

Skills:

Office administration and management

Records management and filing

Calendar management and scheduling

Customer service and relationship building

Excellent written and verbal communication

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Time management and multitasking

Problem-solving and decision-making

Attention to detail and accuracy

Experience: WARCHILD HOLLAND: FINANCE AND ADMINISTRATION OFFICER-2019- To date

Administration

Coordinated and managed daily office operations, including handling incoming calls, managing correspondence, and scheduling appointments.

Maintained office supplies and equipment, ensuring adequate stock levels and coordinating repairs and maintenance.

Prepared and distributed internal memos, reports, and presentations.

Managed travel arrangements and itineraries for staff members.

Assisted in the preparation of budgets and expense reports.

Oversaw the maintenance of employee records, ensuring accuracy and confidentiality.

Resolved customer complaints and inquiries in a timely and professional manner.

Collaborated with cross-functional teams to support project management and ensure smooth workflow.

Conducted research and compiled data for various projects and reports.

Provided administrative support to the executive team, including calendar management, travel arrangements, and expense reporting.

Assisted in organizing and coordinating company events, including meetings, conferences, and team-building activities.

Managed confidential and sensitive information with a high degree of discretion.

Developed and implemented efficient filing systems, resulting in improved document retrieval and storage.

Prepared and edited correspondence, reports, and presentations.

Responded to inquiries and requests from internal and external stakeholders.

Assisted in the onboarding of new employees, including processing paperwork and facilitating orientation.

Trained and supervised administrative staff, ensuring adherence to policies and procedures.

EMPLOYMENT HISTORY

WARCHILD HOLLAND: FINANCE AND ADMINISTRATION MANAGER-2019- To date

Finance

Ensure timely and accurate data entries in cashbook, bankbook and UNIT4 on a daily basis and ensure that all financial data is properly entered and closely monitor to ensure that correct account codes and fund codes are entered for each transaction, following the standard descriptions defined in the organisational Finance Manual and Uganda Finance SOP;

Grants analysis monitoring and Reporting

Review financial statements and analyze sales revenues, costs, expenses, and tax rates for all business units of leading process automation company. Develop detailed spreadsheets to identify trends and develop forecasts. Consolidate and analyze monthly results and budgets. Create and deliver presentations, providing recommendations on short- and long-range ROI.

Ensure purchases of goods greater than the petty cash threshold determine whether; Type and unit price of each item on the invoice matches the same information per the purchase order. And all documents have sufficient approval and signing authority;

Ensure disbursement (cheque or cash) request form is adequately supported by documentation and has been properly approved, check the mathematical accuracy of the invoice;

Communicate accounts on a monthly basis to the country office, respecting UNIT4 procedures and deadlines in line with the monthly accounting schedule as per Finance Procedures;

Manage the presentation, circulation, filing of vouchers and archiving of accounting and financial documents in compliance with Finance procedures;

Review all sub-ledger balances on a weekly basis and collect outstanding receivables;

Ensure that reminders for all outstanding receivable are sent to staff responsible and make follow up on the collection;

Ensure that all cash receipts are recorded and banked promptly and intact;

Ensure that all deductions where applicable are done on a monthly basis;

Ensure that the sub-office has cash at all times and maintaining minimum balances and respecting maximum limits in the accounts;

Timely Booking of receipts;

Ensure that all sub-office finance related issues that may arise out of the monthly financial review are followed up and addressed conclusively;

On a monthly basis prepare and submit reconciliations;

Logistics

Ensure proper understanding and adherence to organisational rules and regulations and that all procurement documents are completed timely and have sufficient and accurate supporting documentation;

Work closely with program staff to prepare and update on a weekly basis the procurement plan, provide guidance and input to program staff on the feasibility and allow ability of procurement;

Manage procurement requests from individuals and projects in a timely, expeditious and effective manner, ensuring that these are, duly approved, provided for in budgets, correctly described and coded and in compliance with the organisation and donor policies and procedures;

Maintain an updated and active vendor (approved) database at all times and periodically, through the tender committee, review the list and facilitate its approval;

Ensure that each undertaken procurement is fully documented, in compliance with organisation/Donor requirements and documents are appropriately filed and safeguarded;

Ensures timely and accurate procurement of all goods according to approved budget lines and donor guidelines;

Review requests submitted by program staff and issue requests for payments from the country office upon mission tasks, service accomplishments are received from service provider;

Ensure the proper collection and archiving of new vendors files;

Maintain procurement and logistics information management filing system for contracts and expenditures;

Ensure appropriate, timely and documentation of distribution of good to beneficiaries as per project plans ensuring distribution lists, way bill and final receipt confirmations are in place for each delivery.

Office Administration, Safety & Security;

Coordinate the logistics activities in close collaboration with the program and support staff this includes but not limited to; arranging for accommodation bookings and transportation of goods;

Assess the needs and oversee the installation of office equipment, supplies, utilities (stationary, filing systems, photocopier, furniture, water, electricity, etc.);

Ensure office supplies are always renewed when necessary and initiate the procurement of supplies;

Ensure office premises, accommodation are managed, maintained and meet assessed required security standards, including medical kit and fire extinguishers;

Ensure an updating listing of service providers for, IT service provider, taxi, car rental, fuel, internet service, and similar running costs;

Act as the safety and security focal point for the sub-office

Participate in the yearly review of the security SOPs

Ensure visitors are provided with welcome package and ensure the required forms are on file

Provide safety and security brief to new joiners and visitors and be the S&S focal point during their visit

Report and archive security incidents

Train drivers on emergency response

Send emergency texts and alerts of protests and road closures to staff, visitors, and partners

Fleet and vehicles movement;

Organize and maintain the vehicle movements as per team needs.

Maintain WCH transportation procedures and vehicles maintenance.

Ensure that the administrative documents for all vehicles are available, filed, and monitored.

Monitor the use of vehicles and motorbikes (consumption and mileage, damages, administrative documents), consolidate, analyze and report the data for each vehicle/motorbike and submit monthly report to the county office.

Ensure the timely and accurate scheduling and maintenance of vehicles and motorbikes.

Ensure the proper ordering, dispatch, use and follow up of fuel cards and logbooks.

Verify that the rental vehicles and taxi companies comply with WCH regulations and needs.

Maintain proper rental records/agreements;

Report all cars incident to the line manager and prepare the relevant reports.;

Give initiatives and implement activities for the proper function of the fleet management

Assets Management

Manage WCH asset tracker and labelling as per WCH Asset Policy;

Ensure the security and the follow-up of the equipment used on the WCH Uganda (identification, asset tracking, maintenance, warranty);

Supervise the installation of equipment and ensures they run smoothly and are maintained and ensure any necessary repairs are duly carried out;

Ensure proper donation certificate/hand over sheets are issued, signed, and maintained on file;

Perform regular asset audit for the different items stored within the WCH sub-office;

Perform any other assignments reasonably associated with but not listed in this Job Description as and when assigned by the Log & HR Manager, RFA or Country Director.

PREVIOUS EMPLOYMENTS

2018-2019 JAN

COMPANY: COMATLAB LTD

POSITION: Accountant/administrator

ROLES

Prepare staff payroll which includes NSSF and PAYE schedules which are submitted on time. This also includes VAT i.e filing of returns and WHT schedules, the target this is 15th of every month

- Preparation of Financial statements and month end reporting this includes management accounting - Raising of payment - vouchers for Daily company operations

- Maintaining internal control procedures of Payments to staff, reconciliation of staff accounts and following up on accountabilities

- Prepare staff and Vendor contracts

- Fleet management

- Letter wring and reporting

- Coordinating of field operations

- In charge of staff meetings

Prepare Bids

- Maintaining and controlling the filing system and preparation for audits

- Petty cash Management

- Bank reconciliations

- Negotiation of Bank rates

- Preparation of Final payments

- Maintaining a good record on creditors and debtors analysis, review supplier invoices and making sure they are paid on time following company processes for payments

- Maintaining of office supplies and staff welfare. I earned 1,500,000 Uganda Shillings Net per month

Jan 2013 - Dec. 2017

COMPANY: AIRTEL UGANDA LTD

POSITION: Order Management and Invoicing Accountant

ROLES

In 2013 I was promoted to order management and invoicing manager. These were my roles

• Receive payment deposit slips from the Bank, raise an order for stock in the system and invoice, the order is sent to the warehouse for the dealer to pick stock or stock is release, here I had a target of one billion from each dealer by month end.

• Reconciliations of deposits in the bank verses system figures

• Reconciliation of 118 dealer accounts and send reports to group and local directors every end of day for the eight o’clock meeting in the morning

• Participate and support in month end reporting.

At this point I earned 1,400,000 Uganda shillings per month net

July 2010 - Nov. 2013

COMPANY: AIRTEL UGANDA LTD

POSITION: Accounts Assistant

ROLES

I was then promoted to accounts assistant in 2010, as an accounts assistant there are my roles

• Petty cash management

• Ensure all payments are done on time with approved documentation e.g with authorized signatures

• Reconciliation of staff accounts and accountabilities management

• Support annual audit preparations

• Bank reconciliations

• Reconciling receivables

• Bank Agent

• Handling bank transfers

• Safe guarding company cash and checks.

I earned 1,200,000 Uganda shillings net per month

August 2007 - Sept. 2010

COMPANY: AIRTEL UGANDA LTD

POSITION: Customer Service Representative

ROLES

I joined the company in 2007 as a customer service agent at the call centre, handling customer queries for eight hours with a target of 500 customers handled a day. I was promoted to customer service supervisor and here I managed a group of eleven people, making sure they achieve the targets, on call at the right time, management meeting and report writing and escalations. At this position I earned 570,000 net per month

Achievements

Successfully handled Dealer/distributor/Vender payments in the whole country with 118 venders/dealers.

Achieved achieved employee of the year award.

Managing and Control of Budgets and forecasts

Finanace and administration

Staff Advances and accountabilities

Reconciliations and Reporting at month End

Petty cash management

Remitting and filing of Taxes and NSSF

Accounts receivable and Payables

Recruitment

Certificate in cash flow management awarded by PWC

Reconciliations,

Computer skills like Microsoft, excel

Well versed with systems like Oracle, and SUN and can train others

Core Competencies

Strategy Development

Risk Management

Corporate Finance

Performance Optimization

Effective Communication

Relationship Management

Concept Implementation

Financial Accounting

Documentation & Reporting

Refrees:

1.CHRIS ERIKU

+256*********

TREASURY HEAD -AIRTEL UGANDA LTD

2.SILWANI SILVER

+256*********

SENIOR FINANCE CORDINATOR (WAR CHILD HOLLAND)

Silwani Silver Martins <adyvg8@r.postjobfree.com>

3.TABU RONALD ROSS (WAR CHILD HOLLAND)

+256*********

TEAMLEADER (WAR CHILD HOLLAND)

Expert's contact information:

Email: adyvg8@r.postjobfree.com

Phone no: 075*******/078*******

Contact this candidate