Customer Service Food & Beverage

TUN TUN MIN.

Home Address

**B,Padauk street,Thanlyin t/s,Yangon Division,Myanmar.

Mobile +959*********, +959*********

Email – ************@*****.***

*********@*************.***

OBJECTIVE:

To utilize my knowledge and the skills for the benefit of colleagues and contribute to their professional growth while continuously improving my own skills. EDUCATION:

Bachelor of Science in Chemistry

University of Yangon, Myanmar

EMBA (Online) programmed Department of Management Studies Yangon University of Economics, Yangon(2022-2023)

PROFESSIONAL EXPERIENCE:

Food & Beverage Manager

Inya Lake Hotel Yangon

2018 – Present

1. Ensure compliance with company policies and standards in areas such as operations, customer service, production quality, hygiene, inventory control, and general administration. 2. Recruit, motivate and evaluate staff, focusing on their development and retention. 3. Plan and lead training programs for Foodservice and Beverage Management Outlet Staff. 4. Creates menus, determine prices, select condiments, linens, uniforms, and décor. 5. Develop sales targets and profitability goals for all outlets. 6. Set financial objectives aligned with property goals and stay updated on local competition and industry trends.

7. Establish and maintain purchasing, inventory, receiving, and storage procedures. 8. Coordinate with the sales manager to handle catering and restaurant obligations. 9. Maintain and develop high-quality food service programs. 10. Recommend equipment and ensure proper selection of food and beverage products. 11. Control portion sizes and manage food, beverage, and labor costs. 12. Collaborate with sales, marketing, purchasing, accounts, cost control, and human resources departments.

13. Maximize sales and revenues through excellent service and training for upselling. 14. Control food and beverage cost by implementing portion control measures. 15. Forecast Sales and minimize labor wastage to control labor costs. 16. Attend weekly Restaurant meetings and monthly meetings. 17. Review and update service position description and performance evaluations. 18. Prepare daily, weekly, and monthly reports for operation development. Senior Banquet Operation Manager

SEDONA Hotel Yangon

2016 -2018

F & B Manager

Golden Hill Tower (Executive Apartments) Yangon

August 2014 – 2015

Assistant Outlet Manager

Harrys International Pte Ltd. (Harry’s Bar Boat Quay) Singapore. June 2010 – 2014

F&B Supervisor

Traders Hotel Dubai, UAE

February 2007 – February 2009

Senior Team Leader (Banquet)

Madinat Jumeirah / Jumirah Hotels & Resorts Duba,i UAE May 2004 – Feb 2007

Team Leader (Banquet)

Traders Hotel Yangon

February 1999 – May 2004

Waiter

Chinese Seafood Restaurant, Malaysia (Sri Kampung karaoke sea food restaurant) March 1993 – 1995 February

Bar Waiter

Colors Fun Pub and Karaoke Malaysia

1995 February – 1996 January

TRAINING ACHIEVEMENT:

Shangri-La Care i, ii, iii by Traders Hotel, Yangon

Trainers Skill i & ii by Traders Hotel, Yangon

Food Safety Management Training by Traders Hotel, Yangon

Supervisory Excellence programmed by Traders Hotel, Dubai.U.A.E. PERSONEL DETAILS:

Gender : Male

Marital Status : Married

Nationality : Burmese (Myanmar)

Religion : Buddhist

Date of Birth : 3

rd

Nov 1973

Height : 5' 10"

Weight : 165 lbs

Languages Known : English & Myanmar (Mother Tongue) PERSONEL ATTRIBUTES:

Ambitious, Loyal, Honest, Hardworking, Self-Motivated, Friendly, Flexible, and Creative.

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