JENNIFER JOY DELOS REYES

Antipolo City, Philippines (091*-***-****

adyver@r.postjobfree.com · https://www.linkedin.com/in/jennifer-delos-reyes-207b69187 · Be of service to a client's business needs utilizing the numerous years of professional working experience in administrative roles, account and team management, virtual assistance responsibilities in the health and insurance sectors in the Philippines and United States. EXPERIENCE

JUNE 2021 – PRESENT

VIRTUAL MEDICAL ASSISTANT, MY MOUNTAIN MOVER

- Register and creates patient chart in the client EHR

- Gather patient records, takes medical history and verify insurance information

- Census and data management

- Process orders for Durable Medical Equipment

- Patient care coordination

- Responsible for orienting and onboarding new Virtual Assistants

- Develop standardized workflow

- Identify gaps in the process and develop to improve the current improve the process

- Data analysis and research

- Conduct chart review to determine care gaps

- Send patient communications via email and text

- Coordinate with different department to determine needs OCTOBER 2020 – MAY 2021

VIRTUAL MEDICAL ASSISTANT, DELTA MEDICAL

- Perform various reporting, auditing and reconciliation functions such as: Schedule audit, Orders Tracking audit, Procedure log and chart reconciliation

- Conduct chart review

- Summarize consult reports, hospital records and imaging reports

- Patient scheduling

- Assist in the onboarding process by training new hires

- Develop training modules

FEBRUARY 2020 – AGUSUT 2020

VIRTUAL ASSISTANT, VIRTUAL COWORKER

- Handle incoming calls from providers, patients and insurance companies regarding DME/product information

- Conduct follow-up call to complete DME documentation requirements MAY 2015 – NOVEMBER 2019

BENEFITS ADMINISTRATION SPECIALIST, PROVIEW GLOBAL 2

- Prepare client communication per protocol

- Evaluate and process dependent verification documents

- Process LOA requests

- Report and data analysis

- Audit tasks

TEAM LEADER, BENEFITS ADMINISTRATION, PROVIEW GLOBAL

- Manage day-to-day team productivity

- Communicate with clients regarding tasks and team performance

- Coordinate with Corporate Internal Affairs regarding audit tasks

- Evaluate applicants and conducts final interview

- Conduct training and coaching of team members

- Develop training materials

ACCOUNT MANAGER, PROVIEW GLOBAL

- Primary point of contact for assigned clients

- Develop and maintain long-term relationship with clients

- Ensure timely and successful delivery of tasks and reports

- Communicates client needs to the team

- Perform audit tasks

- Prepares Governance Report quarterly

- Conduct training needs analysis to determine gaps in the process NOVEMBER 2013 – MAY 2015

CLINCAL CALL CENTER SPECIALIST, OPTUM GLOBAL SOLUTIONS

- Handle inbound urgent referrals from Nurse Practitioners conducting house calls.

- Evaluate referrals and sends them to the appropriate department JUNE 2010 – JANUARY 2012

PRIVATE NURSE

- Provide in-home medical assistance

- Administer medications

- Assist with feedings

- Monitor patient vitals and take blood pressure readings

- Assist with other total nursing care duties

- Complete patient care documentation and other paperwork AUGUST 2009 TO FEBRUARY 2010

NURSE, DR. JOSE FABELLA MEMORIAL HOSPITAL

- Monitoring patient’s condition and assessing their needs to provide the best possible care and advice

- Observing and interpreting patient’s symptoms and communicating them to physicians

- Collaborating with physicians and nurses to devise individualized care plans for patients EDUCATION

NOVEMBER 2006 – MARCH 2008

B.S. NURSING, PHILIPPINE COLLEGE OF HEALTH SCIENCES, INC 3

JUNE 1998 – NOVEMBER 2002

B.S. COMMUNITY DEVELOPMENT, U.P. DILIMAN

- University Scholar

- College Scholar

- Best Thesis Award

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