L A T A N Y A V A L E N T I N E - C Y R U S

P R O F E S S I O N A L S P E C I A L I S T

C O N T A C T

630-***-****

adyveo@r.postjobfree.com

P R O F I L E

Dependable and results-driven professional with over 20 years of diverse experience in customer service and management roles. Seeking to leverage strong organizational and communication skills in a transition to a fulfilling career with your company. Adept at utilizing transferable skills to provide efficient administrative support and ensure the delivery of quality.

Elk Grove Village, IL 60007

C E R T I F I C A T I O N S &

L I C E N S E S

W O R K E X P E R I E N C E

Clerk

United States Postal Service

1300 E Northwest Hwy, Palatine, IL 60095

11/2017 - Current Career

College of DuPage Glen Ellyn, IL

Certificate in Surgical Pediatric Dental Assistant S K I L L S

Service-Oriented

Tactful Communication

Collaboration

Team Goal Setting

Multitasking and Prioritization

Organization

Deadline Management

Problem Resolution

Data Recording

Operate automated mail processing equipment proficiently, utilizing strong technical skills and effectively handling complex machinery to support efficient mail operations.

Employ systematic processes to sort and collate mail accurately, facilitating precise delivery and maintaining organized records. Maintain a continuous sorting feed with meticulous attention to detail, effectively managing large volumes of information for streamlined operations. Proactively communicate any equipment issues to the supervisor in a timely manner, demonstrating strong problem-solving abilities and effective communication skills.

Utilize loaders and forklifts to handle bulk containers, parcels, and load trucks, exhibiting physical dexterity and expertise in equipment operation. Consistently meet deadlines, exemplifying excellent time management and prioritization skills that are vital in a fast-paced medical support environment. Deliver exceptional customer service by leveraging in-depth knowledge and performance expertise, ensuring a positive and supportive experience for patients and their families.

.

Pediatric Dental Assistant

Process Compliance

Policy Adherence

Grove Dental Associates

160 E Boughton Rd, Bolingbrook, IL 60440

07/2016 - 11/2017

Regulation Compliance

Quality Control

Written Communication

Data Presentation

Schedule Management

Customer Satisfaction

Educated children and parents on patient health, demonstrating effective communication skills and the ability to provide informative healthcare guidance. Conducted oral prophylaxis, administered fluoride treatments, and applied sealants, showcasing expertise in preventive dental care. Assisted the dentist in providing comprehensive care to special needs patients, utilizing four-handed dentistry techniques and performing chair-side duties. Maintained accurate and detailed patient records, ensuring precise documentation of treatment information for continuity of care. Prepared dental materials, including cements, amalgams, and composites, exhibiting proficiency in material handling and preparation. Performed dental x-rays (both intraoral and extraoral), demonstrating competence in exposure, development, and mounting techniques. Administered appropriate amounts of topical and local anesthetics, as well as nitrous oxide, ensuring patient comfort and pain management during procedures.

L A T A N Y A V A L E N T I N E - C Y R U S

P R O F E S S I O N A L S P E C I A L I S T

E X P E R T I S E

Medical Support Assistance:

Proficient in providing

W O R K E X P E R I E N C E

Pediatric Dental Assistant

DuPage Pediatric Dentistry (Full Time)

493 Duane St #201, Glen Ellyn, IL 60137

12/2014 - 06/2016

administrative support and

ensuring smooth operations in

medical settings.

Patient Care Coordination: Skilled

in scheduling appointments,

managing medical records, and

facilitating communication

between patients and healthcare

providers.

Customer Service Excellence:

Committed to delivering

exceptional service, addressing

inquiries and concerns with

professionalism and empathy.

Health Insurance Management:

Experienced in collecting and

Provided assistance during emergency procedures for unexpected complications that may arise during treatments, demonstrating the ability to remain calm and assist effectively in critical situations. Efficiently prepared and organized the operating room for the next patient, ensuring a smooth transition and maintaining a clean and sterile environment. Successfully performed 2 to 3 oral/maxillofacial and pre-prosthetic surgeries monthly, highlighting surgical proficiency and expertise. Collaborated with a team of registered nurses to promote the overall well-being and care of all patients, emphasizing effective teamwork and communication skills.

Authorized drug refills and delivered comprehensive prescription information to patients and their parents, ensuring accurate medication management and patient safety.

Counter Manager

verifying health insurance

information, contributing to

revenue processes.

Estee Lauder

195 Fox Valley Center Dr, Aurora, IL 60504

02/2009 - 05/2014

Record Keeping and

Documentation: Detail-oriented in

accurately recording and

maintaining patient information.

Equipment Operation and

Inventory Management:

Proficient in operating medical

equipment and managing

inventory levels.

Team Collaboration: Effective

communicator and collaborative

team player, facilitating efficient

patient care.

.

Executed quarterly inventory and restocking tasks as required, ensuring adequate supply levels and efficient resource management. Responsibly and promptly answered a high-volume, multi-line telephone system with courtesy and professionalism, delivering exceptional customer service.

Drove a remarkable 26% increase in profits by spearheading the successful Beautiful Start Campaign, showcasing effective marketing and promotional skills.

Achieved a remarkable growth in gross yearly sales from $89,000 to

$1,000,000 within a timeframe of fewer than 6 months, demonstrating exceptional sales and business development abilities. Mentored and nurtured new Beauty Advisors to foster their professional growth and contribute to the overall expansion of the business. Property Manager

R E F E R E N C E S

Public Storage (Full Time)

2433 S Washington St., Naperville, IL 60565

01/2002 - 01/2009

Trained and motivated team members through regular trainings, ensuring their ongoing development and productivity.

Implemented effective planning and control strategies to optimize revenue and minimize expenses in a fast-paced environment. Maintained diligent follow-up with delinquent tenants and effectively coordinated collection procedures to ensure timely resolution. Skillfully scheduled contractors for maintenance tasks, ensuring prompt and efficient resolution of issues.

Achieved a notable 30% reduction in operating costs by implementing and enforcing cost control procedures.

Available upon request

Dear Sir/Madam:

I am writing to express my strong interest in your company. With my extensive customer service and administrative background, I believe I possess the skills and qualifications necessary to excel in this role and contribute to your organization.

Throughout my 20-year career, I have developed a strong foundation in providing exceptional customer service while managing various responsibilities simultaneously. I am skilled in schedule management, customer satisfaction, and multitasking, which are crucial for handling the demands of a fast-paced environment. My ability to prioritize conflicting needs and deliver high-quality service has resulted in successful long-term relationships with customers and colleagues. In my previous roles, I have gained experience in various administrative tasks that align with your company's responsibilities. I have a proven track record of accurately recording and organizing information, whether it be patient records, treatment information, or insurance details. I am also proficient in utilizing computerized systems for record-keeping and have strong attention to detail, ensuring accuracy and completeness in all documentation.

Additionally, I have demonstrated my ability to work effectively within healthcare settings. As a dental assistant, I provided patient health education, performed treatments, and assisted with various procedures while focusing on patient well-being. My experience working in a medical environment has given me a solid understanding of the importance of patient safety, confidentiality, and effective communication. Beyond my technical skills, I am a reliable and service-oriented professional dedicated to achieving the highest level of customer satisfaction. I am passionate about helping others and have developed excellent interpersonal skills, allowing me to communicate effectively with patients and healthcare management providers. I am confident that my compassionate nature and strong work ethic will contribute to creating a positive experience.

I am excited about the opportunity to join and contribute to the day-to-day operations of your company. I am confident that my skills, experience, and commitment make me a strong fit for this role. I would welcome the chance to further discuss how my qualifications align with your needs. Thank you for considering my application. I look forward to the possibility of discussing how I can contribute to the success of your team. Please find attached my resume for your review. S I N C E R E L Y,

Latanya Valentine-Cyrus Phone:

630-***-****

Email: adyveo@r.postjobfree.com

June 16, 2023

L A T A N Y A V A L E N T I N E - C Y R U S

P R O F E S S I O N A L S P E C I A L I S T

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