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SUMMARY

A bilingual English and French speaker with 6 years of retail experience, specializing in customer service, training, reporting, habilitation, merchandizing, proctoring, troubleshooting, dining room and kitchen services and the fine arts. Demonstrated history of excellent communication and translation skills in cultivating interpersonal relationships.

SKILL COMPETENCIES

Language: Native English Speaker, Fluent Conversational French Speaker of four years experience

Hardware: Dual-monitor PC workstation setups, headphone/microphone combination headsets

Software: Photoshop, Illustrator, Windows 10, MS Office Suite, LogMeIn Remote Access Software Suite, MXIE Phone Solutions, Google Chrome, Internet Explorer, Safari

EDUCATION

Associates in the Arts Graduated May 2018

Chandler Gilbert Community College Gilbert, Arizona

High School Diploma Graduated May 2011

Queen Creek High School Queen Creek, Arizona

PROFESSIONAL EXPERIENCE

Customer Service Representative August 2018-Present

Limbic Arc Lindon, Utah

Basic Technical Support and data entry/database support, Coordinating and maintaining financial information such as refunds and management of commission distribution.

Training employees in Customer Support responsibilities and obligations

Monthly Reports for call volume/retention

Dining Room Server May 2017-June 2018

The Oaks: A Merrill Gardens Community Chandler, AZ

Dining room server for 50+ Residents

Communication, Customer Service, Memorization, Taking multiple orders

Dish washing/Culinary assistance

Online Proctor September 2016-May 2017

ProctorU Chandler, AZ

Online launching of students into their exams with security procedures to maintain test taker’s academic integrity

Notating and watching test takers during their exams to maintain academic integrity with the student and institutions

Worked with over a 1,0000 institutions from local, statewide, and international institutions

Sales Floor Representative May 2013-December 2014

Big Lots Gilbert, AZ

Provided polite and effective customer support, conducted seasonal sales, and processed $10K in daily cash and credit transactions.

Specialized in efficient merchandise zoning and recovery.

Recovered the entire store by myself at least seven times

Habilitation Specialist November 2012-April 2013

Family Care Services, ACCENT Queen Creek, AZ

Did respite and habilitation work with different clients and families

Provided emergency care for clients as required determining of the needs of the client

Lead 3 clients in recreational and structured therapeutic activities

Respite Care Specialist September 2011- October 2012

Lauren’s Institute for Education Gilbert, AZ

Did respite and habilitation work with different clients and families

Provided emergency care for clients as required determining of the needs of the client

Lead 5 clients in recreational and structured therapeutic activities

VOLUNTEER WORK

Into the Street: Chandler Gilbert Community College Student Volunteer Service 2017

Paralympics 2008 and 2009

Skills U.S.A Competition for school Graphic Design team 2011

Tech support for Queen Creek High School plays from 2008-2010

“Aladdin” 2008, back stage work and prop design.

“Wizard of OZ” back stage work and costume management

ADDITIONAL EXPERIENCE

The Church of Jesus Christ of Latter-day Saints, Mission December 2014 – June 2016

Learned, spoke, and taught French

Did weekly community service at residential care homes, soup kitchens, community service, etc.

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