Talent Acquisition Customer Service

PROFESSIONAL PROFILE

A dynamic, skilled and result-oriented recruiting management professional with commitment to creative recruitment and client service. Self-motivated professional who achieves results and has superior ability to coordinate and perform several projects simultaneously in a fast paced complex environment. Looking to provide recruiting direction on business, decisions and execution of specific projects. Able to develop and direct recruitment processes and employment program to a team of individuals.

SUMMARY

●More than 15 years of technical recruiting experience, and overall five years of leadership experience.

●Focused in all aspects of technical-based positions, which included the placements of Software Engineers/Architects, Database Architects/Developers/Administrators, Network/System/Security Engineers, Web Developers, Quality Assurance/Test Engineers, Technical Program/Product/Project Managers, Development Managers, and Business Analytics.

●With years of recruiting in fintech and the automotive industry, positions are consistent to information systems, manufacturing, accounting/finance, sales and marketing, and Customer Service.

●Previous Healthcare Systems experience which included recruitment of HPF, clinical implementations, HL7, and Cloverleaf.

●In-depth knowledge and maintenance of several applicant tracking systems (Dayforce, Workday, Salesforce, Broadbean, Bullhorn, Employ, MaxHire, Brass Ring, Peoplefluent, PeopleSoft).

●Possess strong technical understanding of technical requirements, sourcing skills and excellent candidate assessment skills.

●Advanced knowledge of Microsoft Office Suite among others (MS Word, Excel, Access, PowerPoint)

PROFESSIONAL EXPERIENCE

FLEETCOR, Atlanta (Remote) – 3/2021-5/2023

Director, Talent Acquisition IT – 3/2022

Driving and delivering full-cycle recruitment for executive, corporate, and operation positions across Fleetcor.

Developing and executing sourcing plans to recruit top talent, owning the process from candidate identification and engagement to offer extension and closing.

Kept knowledge of the managed sub function, and solid knowledge of the overall departmental function.

Managed a team of internal talent acquisition partners, sourcing recruiters, and recruiting administrators on the recruitment process; policies and procedures of the company and core values.

Oversaw hire of team members, development of consistent practices, measurement of performance, and their learning and development.

Distribution of requisitions appropriately among the team, and meeting routinely with stakeholders to provide communications and updates for their business needs.

Constant development and maintenance of a Recruiting brand strategy

Partnered with other recruiting leaders to execute job posting optimization, job board procurement, and comprehensive recruitment campaign planning.

Leveraged data and metrics to conduct analysis on talent markets, and delivery to better support the team, stakeholders, and candidates.

Developed on and off campus events, and Recruiting programs that represented each business and brought new talent into Fleetcor.

Led the efforts to use and maximize the tools within the Dayforce system to track applicants through the selection phase to onboarding, ensuring the most positive candidate experience.

Managing third-party agencies, staffing, firms and recruitment vendors, overseeing leveraging external recruiting when needed.

Training and coaching stakeholders on the recruitment process, set expectations from when the need was requested, through interview, then selection and onboarding process.

Focused on diversity and inclusion within the IT recruitment process and measures the progress regularly.

Lead Senior Talent Acquisition Partner – 3/2021-3/2022

In partnership with stakeholders, to identify workforce needs, and develop a Talent pool that aligns to the overall talent requirements of open positions.

Worked closely with HR executives to assist in the design and implementation of recruiting strategies for Fleetcor.

Monitoring recruitment procedures, Full-cycle recruitment, conducting phone screening, candidate submission to managers, negotiated salaries, creating and sending out offer letters to candidates, and assist with onboarding for hire.

Running market reports to ensure that the business is informed of market values and making suggestions where needed to ensure company stays competitive.

Established strong working relationships with the managers, senior managers, directors, and executives.

Making recommendations of third-party recruiting agencies while maintaining relationships, and working closely with all those that are currently on the approved vendors list.

Maintained and documented candidate communications through an internal database, maintaining integrity of candidate database, while maintaining timely communication with internal and external candidates, keeping them up-to-date on where they are in the application process.

Maintained regular weekly communication with the hiring managers and HR business partners regarding position, status and candidate updates.

ITAC Solutions, Brentwood, TN – 2/2021-3/2021

Senior Technical Recruiter

●As the subject matter expert finding professionals with specific skill sets for technical opportunities with companies throughout our footprint.

●Develop sourcing strategies for new and existing client Talent needs

●Review and work with existing candidates, establish and maintain rapport with candidates for current and future job opportunities..

●Utilizing traditional search methods in addition to identifying innovative avenues to reach the passive candidates.

Gpac, Inc. Nashville, TN – 8/2020-12/2020

Senior Search Consultant

●Specializing in placing quality professionals within multiple industries across the United States

●Consistently performing outbound activity to source clients and candidates

●Maintain and document candidate communications through internal database

●Ensures timely candidate placements and healthy pipeline of qualified candidates to fill positions

●Facilitates the screening and assessment of candidates, conducting pre- interviews and reference checks as needed or requested.

Nissan Motor Corporation - HQ (KellyOCG) Franklin, TN – 6/2012-10/2020

Senior Talent Acquisition Consultant Lead

●Centralized point of contact for all contract and permanent opportunities within Information Systems, Corporate Planning, PMO, Market Intelligence, and Finance positions. Working with Hiring Managers to understand staffing needs, facilitating the sourcing and screening process to acquire full-time and contract employees.

●Running Wanted Analytic reports to ensure that the Client is aware of the market values for every position to offer recommendations and direction for filling the need.

●Understanding of the client’s business, processes, procedures, and policies to make sure to confirm qualified resources for their needs.

●Establish strong working relationships with the Managers, Sr. Managers, and Directors at Nissan and the development of effective partnerships with the operational support functions within Kelly

●Develops and maintains relationships with 3rd party recruiting sources

●Maintain and document candidate communications through an internal database, maintaining integrity of candidate database while maintaining timely communication with internal and external candidates, keeping them up to date on where they are in the application process.

●Full cycle recruiting, conducting phone screenings, negotiate salary, make and send out offer letters to candidates, and close out assigned requisitions.

●Ensures successful implementation of ongoing strategic recruiting plans for all assigned departments

●Ensures timely candidate placements and healthy pipeline of qualified candidates to fill positions

●Maintains regular weekly communication with the Hiring Managers and HR Business Partners regarding position status and candidate updates

●Responds to candidate inquiries and applications in a timely manner

EDUCATION

Middle Tennessee State University 1998-2000 (courses completed)

Hunters Lane Comprehensive H.S. Diploma 1997

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