Tianna Lee

Henrico, VA *****

adyvch@r.postjobfree.com

+1-484-***-****

Certified Medical Administrative Assistant looking to utilize my skills in an administrative office and cross train to the clinical office setting and expand my proficiency in both areas. Also skilled with warehouse/production and inventory experience.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Dispatcher

Virgin Medical Transportation - Henrico, VA

May 2023 to Present

• Create an efficient route for drivers each day.

• Call drivers to ensure they are following the route and arriving to the members on time.

• Contact broker for long distance trips, discharges, same day urgent trips.

• Email and follow up for any list of standing order trips, or stretcher bound trips available.

• Make sure all drivers adhere to the safety guidelines while on the road and while assisting members in and out of vehicle.

Inbound Sales Representative

Michael and Son Services - Henrico, VA

November 2022 to May 2023

• Answered Inbound calls.

• Answered any concerning or general questions customers may have had.

• Offered information regarding other services the company could assist with if needed.

• Scheduled customers for certain services, advised of the first availability and tried to best fit customers' schedule.

• Canceled customers appointments

• Communicated with Dispatch

• Advised customers of sales, discounts and special offers Dispatcher

Modivcare - Mechanicsville, VA

April 2021 to September 2022

1. Dispatched

2. Assisted transportation providers with trips to build there route. As well as answered any additional questions they might have had

3. In charge of my own region. With help from Leads/Management if needed 4. Assisted members with any questions about there transportation Customer Service Representative

Hadeed Mercer Rug Company - Henrico County, VA

July 2020 to April 2021

1. Sales

2. Answer calls about customer inquiry’s

3. Sell additional equipment to customer

4. Email inquires

5. Commission

6. Get customer on route to get rug scheduled for delivery . 7. Take customer payments

8. Write up contracts for services

9. Ensure i follow up with customer after the delivery. 10. Schedule maintenance services

11. Inventory

12. Data entry

Sweeper

Direct Mail Solutions - Sandston, VA

July 2019 to October 2020

Transfer mail from machine pockets into numbered bins. Fast paced production environment. Prepare incoming mail, route mail, and examine/sort mail.

Mail Inserter Operator

Richmond Times Dispatch - Richmond, VA

March 2019 to July 2019

• Set up, operate, and troubleshoot mail sorting machines and other sorting equipment

• Perform clerical duties and document daily work

• Operates pre-sorters, inserting and other mail machinery Inventory Associate

WIS Inventory - Richmond, VA

April 2018 to July 2018

• Worked with company supply chains to make that inventory was on route, on shelves and well stocked.

• Kept records for materials, report creators, and supply trackers. Patient Care Advocate

Concentrix - Richmond, VA

October 2017 to February 2018

• Educated members on the qualities of using home delivery and the benefits it had versus receiving medications from local pharmacy.

• Assisted members with tracking their medications

• Assisted members with refills,

• Educated members and reviewed their plan design as far as copayment structure, deductibles and out of pocket expenses.

• Assisted members with balance and account information, processed payments, educated the member of the balance due, etc

• Empathized with members and assisted them with great customer services to eliminate any issues Administrative Assistant

Adult Day Center of VA - Richmond, VA

April 2017 to August 2017

• Obtained pre-authorizations as required for procedures

• Answered telephone calls, relayed messages, made phone calls to insurance companies

• Training and knowledge with billing and coding

• Reviewed patient bills for accuracy and completeness and obtained any missing information

• Knowledge of insurance guidelines, such as HMO/PPO, Medicare and state Medicaid

• Prepared, reviewed, and transmitted claims using billing software

• Knowledge of insurance software such as, Availity, Emdeon, Gateway EDI, and Virginia Medicaid

• Followed up on unpaid claims within standard billing cycle timeframe

• Called insurance companies regarding any discrepancy in payments if necessary

• Knowledge of medical terminology likely to be encountered in medical claims

• Use of computer systems, software, and 10 key calculator Library Assistant

Federal Work Study - Richmond, VA

October 2016 to April 2017

• Assisted students and teachers in location of print and non-print resources

• Monitored student use of the library

• Shelf read the print collection

• Assisted in maintaining the appearance of the library

• Checked paper in LRC printers. Being able to troubleshoot printers, i.e. paper jams, toner refilling

• Assisted in maintenance of LRC computer desktops

• Checked in/out laptops and maintain order of laptop cart: laptops plugged in, cords neat

• Greeted students with a smile and offer to help

• Maintained order in the LRC during the evenings, keep student talking at a quiet level

• Made notes of any issues for the LRC manager

Accomplishments/Certifications

Certified Medical Administrative Assistant National Health Career Association Exp Jan 21, 2019 Infection Control Dental Assisting National Board Eff Apr 15, 2015 Radiation Health and Safety Dental Assisting National Board Eff June 24, 2015 CPR Healthcare Provider

Education

Diploma in Medical Office Administration

Fortis College - Richmond, VA

August 2016 to April 2017

High school diploma or GED

Skills

• General Labor

• English

• Medical Coding

• Medical Billing

• ICD-10

• Warehouse Associate

Additional Information

Technical Skills

• EHR (Spring Charts)

• HIPPA compliance

• OSHA regulations

• Written and verbal communication skills to include: correspondences, reports, presentations

• Analyzing and critical thinking skills

• Knowledge of insurance and administrative procedures: collecting payments, verifying insurances, obtaining authorizations, patient education and medical documentation

• Medical Terminology

• ICD-10

• Vitals

Contact this candidate